Publications

January 2023
Case

Natura: Weathering the Pandemic at Brazil's Cosmetic Giant

By: Brian Trelstad, Pedro Levindo and Carla Larangeira

Brazil's Natura, a multi-brand cosmetics group, has taken several measures to safeguard the livelihoods of its thousands of employees and millions of sales representatives during the COVID-19 health and economic crisis. The company has also made strides in its efforts... View Details

23 Sep 2008
First Look

First Look: September 23, 2008

increasingly successful claims of social scientists, backed by philanthropic foundations, on business education and the growing appeal of "scientific" approaches to decision-making and management.... View Details

Keywords: Martha Lagace

Career Coach

Mo Fong

change, accelerating in their current role or looking to make a career pivot. Mo has experience in building teams, transforming people managers to great leaders while navigating through life changes... View Details

Keywords: Technology; Education; Government; Social Enterprise; Consumer Finance; Financial Services (All); Commercial Banking; Financial Services (All)

19 Jun 2013
Research & Ideas

Analyzing Institutions to Solve Big Problems

Paul R. Lawrence Conference: Connecting Rigor and Relevance in Institutional Analysis honored the memory of a prolific scholar and longtime HBS faculty member who, at the time of his death in 2011, was the... View Details

Keywords: by Carmen Nobel & Anna Secino

September 1997 (Revised October 1997)
Case

Information at the World Bank: In Search of a Technology Solution (B)

By: W. Earl Sasser and Josep Valor

Acting on his vision to make the World Bank a knowledge institution, bank President Wolfensohn announces the creation of an Information and Knowledge Management Council and an Information Solutions Group, headed by a newly nominated CEO, Mohamed Muhsin. This case... View Details

Keywords: Organizational Change and Adaptation; Information Technology; Knowledge Management; Management Teams; Information Management; Banks and Banking; Banking Industry

July 2001 (Revised December 2001)
Case

WeServeHomes.com

ServiceMaster, a Fortune 500 supplier of home services such as Terminex, Trugreen (lawn care), and MerryMaids, has a 50% interest in an Internet start-up designed to attract new customers to its services and help service providers improve quality and lower costs.... View Details

Keywords: Organizational Change and Adaptation; Internet and the Web; Information Technology; Service Operations; Service Delivery; Service Industry

31 Aug 2010
First Look

First Look: August 31

developed economies historically, and even today. In analyzing this historical evidence, the chapter first shows how organizational forms of business groups were employed over long time periods to control... View Details

Keywords: Sean Silverthorne

19 Dec 2016
Research & Ideas

The 10 Most Popular Stories of 2016

Design and Identity Change at the Federal Bureau of Investigation Both the design and identity of the FBI changed greatly in the wake of the... View Details

Keywords: by Carmen Nobel

December 2010 (Revised June 2011)
Case

Back to the Future: Redeveloping Unilever House

By: A. Eugene Kohn, Arthur I Segel and Andrew Pierson Terris

Steve Williams, General Counsel of Unilever PIc, has two key decisions to make prior to commencing construction on the redevelopment of Unilever House - the company's London corporate headquarters. The purpose of the redevelopment is to reinvigorate the corporate... View Details

Keywords: Organizational Culture; Leasing; Sales; Restructuring; Leading Change; Financing and Loans; Decisions; Business Headquarters; Design; Projects; London

2005
Article

Increasing Exploration: Evidence from International Expansion

By: Juan Alcacer, Heather Berry and Wilbur Chung

While firms balance exploitation and exploration to maximize profits, specifics of how firms pursue this balance are scarce. We focus on how firms increase their exploration after obtaining greater capabilities and experience via sequential international expansion.... View Details

Keywords: Price Bubble; Growth and Development Strategy; Growth Management; Industry Growth; Research and Development; Profit; Organizational Change and Adaptation; Knowledge Use and Leverage; Disruptive Innovation; Five Forces Framework; SWOT Analysis; Duopoly and Oligopoly; Manufacturing Industry; Japan; United States

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June 2, 2020
Article

How to 'Re-engineer' Your Business for Safety

By: Hubert Joly

Process reengineering was a massive trend in the 1990s. By focusing on improving either cost, quality, or service, a company could gain benefits in all three categories. Today, the principles that underpin process reengineering can be applied anew, with safety as a... View Details

Keywords: Re-engineering; COVID; Safety; Performance Improvement; Organizational Change and Adaptation

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14 Nov 2007
First Look

First Look: November 14, 2007

Relies on Franch and Raven's framework that identifies five bases of social power (reward, coercive, legitimate, referent, and expert), describing how these bases change... View Details

Keywords: Martha Lagace

06 Nov 2012
First Look

First Look: November 6

understood and managed. The key to success? Incentives. Fortunately, new research has shed light on the role incentives can play in promoting new ideas, but these findings have been absent from innovation literature-until now. By using... View Details

Keywords: Sean Silverthorne

September 2011
Teaching Note

Growing Pains at Stroz Friedberg (TN)

By: David A. Garvin

Teaching Note for 311008. View Details

Keywords: Risk Management; Growth and Development; Revenue; Organizational Culture; Organizational Structure; System; Transformation; Consulting Industry

08 Jan 2001
Research & Ideas

Can Japan Compete? [Part Two]

and shareholders have the ability to put the heat on the company if it is not performing. These represent rather substantial changes in the Japanese organizational model. The... View Details

Keywords: by Martha Lagace & Hilah Geer

October 1987 (Revised March 1991)
Case

Colgate-Palmolive (A): Company In Transition

By: James L. Heskett

Keywords: Organizational Change and Adaptation; Transition; Consumer Products Industry

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09 Oct 2012
First Look

First Look: October 9

investigates teaming in the high-stakes, fast-paced setting of a hospital emergency room and focuses on the effects of a new organizational structure, which we call a team scaffold, on teaming effectiveness... View Details

Keywords: Sean Silverthorne

August 2017 (Revised May 2019)
Case

Hilti (A): Fleet Management?

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer

This case explores the strategic decision-making process of premium power tools manufacturer Hilti in 1999, when the company was considering implementing a fleet management system in the construction industry. Fleet management would involve a shift from selling power... View Details