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      • October 1999 (Revised October 2000)
      • Case

      Women's World Banking: Catalytic Change Through Networks

      By: James E. Austin and Susan Hamerling
      Describes the evolution of Women's World Banking, an international microfinance nonprofit promoting financial access for poor women. Explores the organization's development of different types of networks to achieve its mission. View Details
      Keywords: Mission and Purpose; History; Networks; Microfinance; Nonprofit Organizations; Gender; Growth and Development Strategy
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      Austin, James E., and Susan Hamerling. "Women's World Banking: Catalytic Change Through Networks." Harvard Business School Case 300-050, October 1999. (Revised October 2000.)
      • October 1999 (Revised February 2000)
      • Case

      Steinway & Sons: Buying a Legend (A)

      By: John T. Gourville and Joseph B. Lassiter III
      It is 1995 and Steinway & Sons has just been purchased by two young entrepreneurs. For 140 years, Steinway has held the reputation for making the finest quality grand pianos in the world. The past 25 years have proven to be a challenge, however. First, the company has... View Details
      Keywords: Business Startups; Decisions; Entrepreneurship; Globalization; Crisis Management; Brands and Branding; Marketing Strategy; Quality; Competitive Strategy; Manufacturing Industry; Japan; New York (state, US)
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      Gourville, John T., and Joseph B. Lassiter III. "Steinway & Sons: Buying a Legend (A)." Harvard Business School Case 500-028, October 1999. (Revised February 2000.)
      • October 1999
      • Case

      Royal Dutch/Shell in Transition (A)

      By: Lynn S. Paine
      After the Brent Spar episode and the 1995 events in Nigeria, Shell undertakes an intensive review of its values and business principles. At the same time, it conducts the largest multi-stakeholder consultation in its history in an effort to better understand society's... View Details
      Keywords: Corporate Governance; Corporate Accountability; Corporate Social Responsibility and Impact; Social Issues; Public Opinion; Moral Sensibility; Values and Beliefs; Transformation; Environmental Accounting; Energy Industry
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      Paine, Lynn S. "Royal Dutch/Shell in Transition (A)." Harvard Business School Case 300-039, October 1999.
      • September 1999 (Revised May 2003)
      • Case

      Deloitte & Touche (A): A Hole in the Pipeline

      By: Rosabeth M. Kanter and Jane Roessner
      Deloitte & Touche was losing talented women, and CEO Mike Cook wanted to stop the loss, especially as the accounting and consulting fields became more competitive. The firm commissioned an analysis of the situation; now it had to consider the results and develop a plan... View Details
      Keywords: Strategic Planning; Organizational Culture; Accounting; Gender; Organizational Change and Adaptation; Loss; Change Management; Jobs and Positions; Resignation and Termination; Accounting Industry; United States
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      Kanter, Rosabeth M., and Jane Roessner. "Deloitte & Touche (A): A Hole in the Pipeline." Harvard Business School Case 300-012, September 1999. (Revised May 2003.)
      • September 1999 (Revised August 2000)
      • Case

      Roadside Attractions LLC

      By: Joseph B. Lassiter III, John T. Gourville and Nicole Tempest
      Eric d'Arbeloff, producer of independent films, must decide between two offers for distribution of his new movie, "Trick." The case tracks the assembly of resources and the effects of technological change in the film business. View Details
      Keywords: Disruptive Innovation; Decision Choices and Conditions; Distribution; Technological Innovation; Change Management; Entrepreneurship; Film Entertainment; Entertainment and Recreation Industry
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      Lassiter, Joseph B., III, John T. Gourville, and Nicole Tempest. "Roadside Attractions LLC." Harvard Business School Case 800-015, September 1999. (Revised August 2000.)
      • September 1999 (Revised July 2022)
      • Case

      The Goldman Sachs IPO

      By: Ashish Nanda, Malcolm S. Salter, Boris Groysberg and Sarah Matthews
      Addresses the proposed IPO and raises questions regarding how agency costs may rise or fall as Goldman converts from a private partnership to a public limited corporation. View Details
      Keywords: Initial Public Offering; Going Public; Corporate Governance; Agency Theory; Transformation; Financial Services Industry
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      Nanda, Ashish, Malcolm S. Salter, Boris Groysberg, and Sarah Matthews. "The Goldman Sachs IPO." Harvard Business School Case 800-016, September 1999. (Revised July 2022.)
      • September 1999
      • Case

      Trisha Wilson of Wilson & Associates

      By: Teresa M. Amabile and Sarah S. Khetani
      Texan entrepreneur Trisha Wilson has founded an interior design firm and watched it grow into one of the most successful firms in the hospitality design services industry. After 20 years of building a company that is truly a reflection of her own personality, Wilson... View Details
      Keywords: Entrepreneurship; Employees; Innovation and Management; Management; Business or Company Management; Management Succession; Organizational Culture; Strategy; Service Industry; Texas
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      Amabile, Teresa M., and Sarah S. Khetani. "Trisha Wilson of Wilson & Associates." Harvard Business School Case 800-001, September 1999.
      • August 1999 (Revised October 1999)
      • Case

      RCA Records: The Digital Revolution

      By: Jeffrey F. Rayport, Carin-Isabel Knoop and Cate Reavis
      In 1995, Bertelsmann-owned RCA Records was considered a "tired and old" record label. By 1999, the company represented a number of the "hottest" acts in the music industry. Nevertheless, the company's position (as well as that of the entire music industry) was under... View Details
      Keywords: Brands and Branding; Business Model; Competition; Corporate Strategy; Internet and the Web; Change Management; Marketing Strategy; Music Industry; Entertainment and Recreation Industry; United States
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      Rayport, Jeffrey F., Carin-Isabel Knoop, and Cate Reavis. "RCA Records: The Digital Revolution." Harvard Business School Case 800-014, August 1999. (Revised October 1999.)
      • 1 Aug 1999
      • Conference Presentation

      Exploring New Models for Management Research: A Case of Academic Practioner Collaboration

      By: Teresa M. Amabile
      Keywords: Theory; Practice; Alliances
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      Amabile, Teresa M. "Exploring New Models for Management Research: A Case of Academic Practioner Collaboration." Paper presented at the Academy of Management Annual Meeting, Chicago, IL, August 01, 1999.
      • July 1999
      • Case

      Restructuring General Motors North America (A): Pay-for-Performance

      By: Malcolm S. Salter
      Presents the new pay-for-performance scheme adopted by General Motors (GM) in its 1999 reorganization of its sales and marketing organization. Once in operation, many administrative problems developed requiring a reconsideration of the scheme's basic architecture. View Details
      Keywords: Restructuring; Compensation and Benefits; Marketing; Organizational Change and Adaptation; Problems and Challenges; Sales; Auto Industry; North America
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      Salter, Malcolm S. "Restructuring General Motors North America (A): Pay-for-Performance." Harvard Business School Case 800-027, July 1999.
      • July 1999 (Revised January 2000)
      • Case

      Yahoo!: Business on Internet Time

      By: Jan W. Rivkin and Jay R. Girotto
      In the wake of major competitive moves, CEO Tim Koogle and his senior team at Yahoo!, an Internet portal, must decide whether and how to adjust their strategy. Following deals between AOL and Netscape, Excite and @Home, Infoseek and Disney, and Snap and NBS, Yahoo!... View Details
      Keywords: Competitive Strategy; Growth and Development Strategy; Business Strategy; Organizational Structure; Industry Structures; Internet and the Web; Risk Management; Technological Innovation; Business or Company Management; Information Technology Industry; Web Services Industry
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      Rivkin, Jan W., and Jay R. Girotto. "Yahoo!: Business on Internet Time." Harvard Business School Case 700-013, July 1999. (Revised January 2000.)
      • 1999
      • Book

      A Stitch in Time: Lean Retailing and the Transformation of Manufacturing -- Lessons from the Textile and Apparel Industries

      By: J. T. Dunlop, J. H. Hammond, F A Abernathy and D. Weil
      Keywords: Transformation; Apparel and Accessories Industry
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      Dunlop, J. T., J. H. Hammond, F A Abernathy, and D. Weil. A Stitch in Time: Lean Retailing and the Transformation of Manufacturing -- Lessons from the Textile and Apparel Industries. Oxford University Press, 1999.
      • July 1999
      • Comment

      Commentary: Finance Theory and Future Trends: The Shift to Integration

      By: Robert C. Merton
      Keywords: Theory; Finance; Trends; Change; Integration
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      Merton, Robert C. "Commentary: Finance Theory and Future Trends: The Shift to Integration." Risk (July 1999), 48–50.
      • 1999
      • Working Paper

      It's Not the Seed, It's the Soil: Social Psychological Influences on Outcomes of Organizational Change Programs

      By: Amy C. Edmondson and Anita Williams Woolley
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      Edmondson, Amy C., and Anita Williams Woolley. "It's Not the Seed, It's the Soil: Social Psychological Influences on Outcomes of Organizational Change Programs." Harvard Business School Working Paper, No. 99-136, June 1999.
      • 1999
      • Chapter

      Learning, Trust and Organizational Change: Contrasting Models of Intervention Research in Organizational Behavior

      By: A. Edmondson and B. Moingeon
      Keywords: Organizational Change and Adaptation; Trust
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      Edmondson, A., and B. Moingeon. "Learning, Trust and Organizational Change: Contrasting Models of Intervention Research in Organizational Behavior." In Organizational Learning and the Learning Organization: Developments in Theory and Practice, edited by L. Araujo, J. Burgoyne, and M. Easterby-Smith. London: Sage Publications, 1999.
      • summer 1999
      • Article

      The Enduring Skills of Change Leaders

      By: R. M. Kanter
      Keywords: Change; Leadership; Competency and Skills
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      Kanter, R. M. "The Enduring Skills of Change Leaders." Leader to Leader 13 (summer 1999). (Reprinted in Ivey Business Journal, May-June 2000, pp. 1-6.)
      • May 1999 (Revised July 1999)
      • Background Note

      Global Friction Among Information Infrastructures

      By: George C. Lodge and Cate Reavis
      Examines the conflicts in international communications that result from changing technologies and divergent country policies toward developing infrastructures. Examines a number of different national information infrastructures (NIIs). Points of friction, such as... View Details
      Keywords: Conflict Management; Infrastructure; Communication Technology; Cross-Cultural and Cross-Border Issues
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      Lodge, George C., and Cate Reavis. "Global Friction Among Information Infrastructures." Harvard Business School Background Note 799-152, May 1999. (Revised July 1999.)
      • May 1999 (Revised March 2001)
      • Case

      Marshall Industries

      By: Jeffrey F. Rayport
      Confounding predictions that the Internet would "disintermediate" commerce, making "middle man" companies all but obsolete, Marshall Industries, a leading electronics distributor, used the Internet and digital technologies to reinvent itself. Marshall continued to sell... View Details
      Keywords: Organizational Change and Adaptation; Digital Platforms; Internet and the Web; Supply Chain; Emerging Markets; Customer Focus and Relationships; Distribution Industry; Electronics Industry
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      Rayport, Jeffrey F., and Cathy Olofson. "Marshall Industries." Harvard Business School Case 899-239, May 1999. (Revised March 2001.)
      • May 1999
      • Case

      Susan Brown

      By: William A. Sahlman
      A number of issues confront an associate in a venture capital firm. She has just learned that her senior partners are not yet willing to make her a general partner of the firm. She has several options and must decide what to do. View Details
      Keywords: Human Resources; Venture Capital; Personal Development and Career; Leadership Development; Organizational Change and Adaptation; Financial Services Industry
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      Sahlman, William A. "Susan Brown." Harvard Business School Case 899-282, May 1999.
      • April 1999 (Revised May 2005)
      • Case

      GE's Two-Decade Transformation: Jack Welch's Leadership

      By: Christopher A. Bartlett and Meg Wozny
      GE is faced with Jack Welch's impending retirement and whether anyone can sustain the blistering pace of change and growth characteristic of the Welch era. After briefly describing GE's heritage and Welch's transformation of the company's business portfolio of the... View Details
      Keywords: Transformation; Global Strategy; Leadership Development; Goals and Objectives; Six Sigma; Management Succession; Service Operations; Quality; Corporate Strategy
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      Bartlett, Christopher A., and Meg Wozny. "GE's Two-Decade Transformation: Jack Welch's Leadership." Harvard Business School Case 399-150, April 1999. (Revised May 2005.)
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