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Show Results For
- All HBS Web
(4,056)
- People (5)
- News (798)
- Research (2,673)
- Events (19)
- Multimedia (48)
- Faculty Publications (1,838)
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
consumer." The Personal Book software program is one tool that helps Nordstrom's sales staff do this. In it, they can record personal information about their customers, including size and color preferences, birthdays and... View Details
- 10 Apr 2006
- Research & Ideas
Lessons from the Browser Wars
simplified access to the online world, transforming the Internet from a communications vehicle for academics into a mass consumer phenomenon. At the same time, the growing usefulness of the Internet drove sales of personal computers off... View Details
- 27 Jul 2017
- News
Seeing a Way Forward
years later, looking for a new challenge, she came across salauno. Captivated by the organization’s mission and work, she negotiated a month-long project to show the directors how she could make their operation more efficient. “I diagnosed the View Details
Keywords: Jennifer Myers
- 22 Jan 2019
- First Look
New Research and Ideas, January 22, 2019
the most well-known New York City nonprofits. Will Weiss, the executive director, has witnessed his share of chaos during four years at Big Apple. After a slight resurgence following the precipitous drop in ticket sales during the... View Details
Keywords: Dina Gerdeman
- 02 Aug 2016
- First Look
August 2, 2016
stores, TCS went public in late 2013. Since its IPO, same store sales have suffered, and the company's stock in early 2016 was trading well below its IPO price. As such, the company's culture and Foundation Principles were being put to... View Details
Keywords: Sean Silverthorne
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
people buy and read books. Steve Jobs and Apple were similarly influential in the sale and distribution of music through iPod and iTunes. Successful leaders possess the ability to understand the impact of the context on their business and... View Details
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
An Application to Shopping Mall Sales By: Chung, Doug J., Kyoungwon Seo, and Reo Song Abstract—We propose a Bayesian model of post-entry outcomes. Endogenous firm entries are modeled as a discrete game of complete information. The model... View Details
Keywords: Sean Silverthorne
- 16 Dec 2002
- Research & Ideas
Mentoring—Using the Voice of Experience
The thing about small organizations…is they are often in the process of constructing their strategy and that means that they may not be able to grow the people they have in those positions. The founder often doesn't live through the first stage to become the CEO.... View Details
Keywords: by Sean Silverthorne
- 15 Oct 2008
- First Look
First Look: October 15, 2008
Jorge Redmond, CEO of Chocolates El Rey, called a meeting with senior management to discuss the company's growth strategy. A relatively small firm with sales of around $14 million, El Rey produced top quality chocolate made with single... View Details
Keywords: Martha Lagace
- 04 Apr 2019
- Cold Call Podcast
Can Mark Zuckerberg Rebuild Trust in Facebook?
going to hurt you a lot more, and you're going to lose the trust of the public. It's hurt Volkswagen sales tremendously. If you're not upfront about these issues, it's going to hurt you greatly. General Motors is a good example of one... View Details
- 14 Jan 2014
- First Look
First Look: January 14
and square," was a central component of the new strategy. The scheme initially had three pricing tiers and eliminated typical sales promotions in an attempt to simplify the shopping experience for consumers, thus moving J.C. Penney... View Details
Keywords: Sean Silverthorne
- 10 Apr 2012
- First Look
First Look: April 10
market's growth that is the primary driver of profit margins and sales growth. A few retailers have succeeded in going global by developing strategies that apply four retail-specific rules for globalization. Rule 1: The home market is the... View Details
Keywords: Carmen Nobel
- 13 Sep 2011
- First Look
First Look: September 13
Advertising (DTCA), detailing, and Meetings and Events (M&E). We then propose an alternative choice model specification that relaxes the IPS property-the so-called "flexible substitution" logit (FSL) model. The (random coefficient) FSL model predicts that... View Details
Keywords: Sean Silverthorne
- 29 Sep 2009
- First Look
First Look: September 29
European economic integration slackened in the 1960s. National markets for goods, most services, and labor were not being integrated because they were not really being liberalized. The exception to this rule was financial services, one of which—the View Details
Keywords: Martha Lagace
- 19 Jun 2017
- News
Can Neuroscience Find You the Perfect Job?
high-performing salesmanship, right? And so then the theory behind that could be that we know that people that are somewhat inattentive tend to be more creative. So maybe that's why, because there's a creative element to the sales... View Details
- 05 Jul 2016
- First Look
July 5, 2016
foods, leading to consolidation and causing sales to decline in 2010. With 150 years' experience in the industry, Nestlé had transformed into a nutrition, health, and wellness company and made its CSV strategy explicit in the early 21st... View Details
Keywords: Sean Silverthorne
- 22 Sep 2014
- Op-Ed
Online Banks Fill Funding Needs for Small Business
Kabbage and can be referred to as online balance sheet lenders. Their loans typically are short-term, less than nine months, and fund working capital and inventory purchases. Many of these loan products operate similarly to a merchant cash advance, with a fixed amount... View Details
- 17 Jan 2012
- First Look
First Look: January 17
incentive pay. We contribute to this literature by analyzing all forms of incentive pay for several types of managerial positions and include additional measures of earnings manipulation-end-of-year excess sales and class action... View Details
Keywords: Sean Silverthorne
- 15 Dec 2024
- News
Alumni and Faculty Books
Independently Published In today’s high-stakes game of modern business, many professionals are finding themselves stuck in the rough, struggling to balance their drive for success with personal fulfillment. Despite the long hours and your relentless effort, View Details
- 20 Dec 2022
- News
Singing to the Corn
Researching the economic history of corn for a course at Creighton, Keen learned that many Plains tribes between 1858 and 1870 were nearly or entirely self-reliant through the sale of excess corn, until the United States government... View Details