Quality Management System - Publications - Faculty & Research

Profile

Maya Babu

contractors and service providers." Encouraged by her mentor at the Administration, Maya applied for the joint MD/MBA degree. Understanding both sides of the health care system To prepare for participation at HBS, Maya attended... View Details

01 Dec 2002
News

Bad Times for Business

think more carefully about how they manage and organize themselves. Palepu: Paul, you spoke about the breakdown of checks and balances in the system generally. Can you elaborate? Healy: One thing that... View Details

Keywords: Garry Emmons

26 Jan 2004
Research & Ideas

What Developing-World Companies Teach Us About Innovation

ideas. This isn't traditional benchmarking, since managers don't simply copy something they see elsewhere. Rather, they take pieces of practice or technology that they find and recombine them in novel ways to solve customer problems. The... View Details

Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari

20 Sep 2021
Blog Post

Student Spotlight: Summer Internships in Business and Environment

joining HBS. Cal Brooks (MBA 2022, Section A), Summer Internship: Commercialization Strategy Intern at Malta Malta is building a new type of electro-thermal energy storage system that can collect and store energy from any source (i.e.... View Details

04 Dec 2000
What Do You Think?

Have We Overdone Deregulation and Privatization?

consumers were that deregulation: (1) unleashes the power of a self-correcting free market (Jeff Struck), giving customers services at prices they are willing to pay and quality levels that they are willing to pay for (at least in the... View Details

Keywords: by James Heskett

2007
Book

Multinationals and Global Capitalism: From the Nineteenth to the Twenty-First Century

By: G. Jones

Keywords: Multinational Firms and Management; Economic Systems

Citation

Find at Harvard

04 Dec 2020
News

Hour by Hour

their former employees so that both can benefit. The company uses a web-based application to connect employers and former workers in good standing, and allows employers to automate and manage their interactions with former employees.... View Details

01 Dec 2009
News

Alumni Books

Like Shampoo for Job Seekers: The Proven Personal Branding System to Help You Succeed in any Interview and Secure the Job of Your Dreams by Brenda Bence (MBA ’91) (Global Insight Communications) Strategic Customer Service: View Details

01 Jun 2018
News

Ask the Expert: Star Search

retailer Wayfair. “They want to know, ‘Do I feel like I can add value and make a difference?’” Gulliver manages a 300-person team at Wayfair dedicated to helping the growing e-commerce company recruit and retain talent. Her role is... View Details

Keywords: Dan Morrell

01 Jan 2005
News

Rahul Bajaj, MBA 1964

Chairman & Managing Director, Bajaj Auto Ltd. Return to Alumni Achievement Awards main page EARLIER EDUCATION St. Stephen's College (Delhi), 1958 B.A., Economics The Government Law College (Bombay), 1960 LL.B. LIFELONG LESSON FROM HBS... View Details

26 Aug 2009
Op-Ed

Where Cash for Clunkers Ran Off the Road

first time? Hardly likely, because auto loans still aren't readily available and many poorer people would buy a better quality used car rather than a new car. Used car prices poor people have to pay are now higher thanks to the compulsory... View Details

Keywords: by John Quelch; Auto

Profile

Erika Sanchez

Boeing’s Enterprise Auditor Program “gave me broad exposure to different functions, from finance and program management to quality control and investor relations.” “A whole new level you can’t even imagine.”... View Details

01 Apr 2000
News

Rethinking Call Centers: Effective Delivery of Service is Key

"institutions have to fully understand and be able to implement superior customer service. "Each service interaction forms the basis of a consumer's perceptions of the overall quality of an organization," the authors continue. "How well a... View Details

24 Apr 2014
News

Recasting environmentalism as a smart financial investment

A former managing director and partner for Goldman Sachs, where he spent 24 years, Mark Tercek (MBA 1984) is inspired by the opportunity to help businesses, governments, and environmental organizations work together in new, innovative... View Details

14 Oct 2002
Research & Ideas

The Widening Rift Between Corporations and Society

processes of production and distribution. This was a massive innovation over the older model of a single owner who tried to oversee everything. Under managerial capitalism, ownership became dispersed, but control remained concentrated in the View Details

Keywords: by Martha Lagace

10 Jan 2005
Research & Ideas

The Knowledge Coach

organization viable. As they put it, "Deep smarts are the engine of your organization. You cannot progress without them, and you will manage more effectively if you understand what they are, how they are built and cultivated, and the... View Details

Keywords: by Dorothy Leonard & Walter Swap

08 Jul 2002
Research & Ideas

How to Fashion Your New E-Business Model

assembly line, marketing, sales, and after-sales service channels) A management model (the hierarchy) A social or regulatory system (specialized work, pay-for-performance incentives, worker education,... View Details

Keywords: by Lynda M. Applegate

20 Jun 2012
Lessons from the Classroom

Teaching Leadership: What We Know

This is an obligation we should not and cannot take lightly. If the teaching of leadership comes with unique obligations for the instructor, it also begs similarly important questions about the nature and quality of what is taught.... View Details

Keywords: by Scott A. Snook, Rakesh Khurana & Nitin Nohria; Education

02 Sep 2013
Research & Ideas

The Curse of Double-Digit Growth

advisable? Would it bring more responsive government, passable roads, fair courts, and a quality education for citizens that the country's leaders desire? The answers to those questions could help not only Liberia but also other countries... View Details

Keywords: by Kim Girard

21 Apr 2009
First Look

First Look: April 21, 2009

Working PapersHow Firms Respond to Being Rated (revised) Authors:Aaron K. Chatterji and Michael W. Toffel Abstract While many rating systems seek to help buyers overcome information asymmetries when making purchasing decisions, we... View Details

Keywords: Martha Lagace

Publications