Publications

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September 1993
Case

Manufacturing at ALZA: The Right Prescription? (A)

By: Dorothy A. Leonard

ALZA, a company specializing in drug delivery systems such as transdermal patches, considers manufacturing its own products. Until now, the company has conducted research and development on its patented system but has then licensed the technology to client-partner... View Details

Keywords: Business or Company Management; Technological Innovation; Innovation and Management; Growth and Development Strategy; Problems and Challenges; Production; Research and Development; Organizational Change and Adaptation; Pharmaceutical Industry; Medical Devices and Supplies Industry

July 1989 (Revised October 1992)
Case

Air Products and Chemicals, Inc.: MIS Reorganization (A)

As a part of the Management Information Services (MIS) Division's evolution, it was planned to distribute all systems development and applications (SD&S) activities and resources (assets and personnel) from the central MIS Division to the operating areas by October... View Details

Keywords: Restructuring; Decision Making

January 2011 (Revised April 2023)
Course Overview Note

The Coming of Managerial Capitalism: Overview

By: Tom Nicholas

This is a course overview note for The Coming of Managerial Capitalism. CMC is chronologically organized. It starts in the late eighteenth century when America gained independence, spans the remarkable rise to industrial maturity during the nineteenth and twentieth... View Details

Keywords: Business History; Business or Company Management; Entrepreneurship; Business Startups; Welfare; War; Transformation; Information Technology; Finance; Situation or Environment; Decision Making; Management Analysis, Tools, and Techniques; United States

September 2016
Case

Financial Services at Falabella (A)

By: C. Fritz Foley and Agustin M. Hurtado

In 2010, the board and senior management team of Falabella, a leading retailer with operations throughout Latin America, faced choices about what to do with its financial services division. More than 4.5 million customers had CMR credit cards that could be used in... View Details

Keywords: Consumer Credit; Financial Institutions; Personal Finance; Financial Management; Financial Strategy; Corporate Strategy; Banking Industry; Retail Industry; Latin America; Chile; Argentina; Colombia; Peru

July 2004 (Revised October 2018)
Case

Opium and Entrepreneurship in the Nineteenth Century

By: Geoffrey Jones, Elisabeth Koll and Alexis Gendron

This case examines the role of Jardine Matheson, a trading company founded by two Scottish merchants, in the opium trade between India and China during the nineteenth century. The two Opium Wars fought between Western powers and China, which sought to stop opium... View Details

Keywords: History; Globalized Economies and Regions; Ethnicity; Multinational Firms and Management; Groups and Teams; Trade; Social and Collaborative Networks; China; United Kingdom

2012
Chapter

The Confederacy of Heterogeneous Software Organizations and Heterogeneous Developers: Field Experimental Evidence on Sorting and Worker Effort

By: Kevin J. Boudreau and Karim R. Lakhani

Software development occurs in a patchwork or "confederacy" of different types of institutions (universities, small start-ups, multinational enterprises, government agencies, etc.) utilizing varied work approaches. Here we speculate on one possible explanation for this... View Details

Keywords: Innovation and Invention; Applications and Software; Product Development; Organizations; Employees; Behavior; Competition; Cooperation; Creativity; Information Technology Industry

10 Feb 2009
First Look

First Look: February 10, 2009

approaches. Finally, the paper reviews the potential role of regional cooperation in mitigating conflict. Download the paper: http://www.hbs.edu/research/pdf/09-086.pdf An Ounce of Prevention: The Power of Public Risk Management in... View Details

Keywords: Martha Lagace

Program

Strategic Negotiations

efficiencies by developing a systematic approach to managing negotiations Synchronize internal and external negotiations Address the complexities associated with multiple parties and agendas as well as... View Details

December 2007
Case

The Amsterdam World Trade Center

By: A. Eugene Kohn, Hans van Tartwijk, Nhat Minh Nguyen, Brent Kazan and David Lane

Late in September 2001, Hans van Tartwijk, president of Trimp & van Tartwijk Property Development (TvT) of Amsterdam, Holland, was deeply worried about the status of his largest ongoing project; the Amsterdam World Trade Center (WTC). As the discretionary developer,... View Details

Keywords: Risk Management; Property; Performance Improvement; Projects; Environmental Sustainability; Real Estate Industry; Netherlands

06 May 2015
Research & Ideas

A Flood of Picassos Threatens to Water Down the Art Market

works, whose prices will likely be lower without the floor-setting mechanisms and associated costs of intermediaries. Khaire explained that in the western world, there is a clear understanding of what is considered "good art" (a Picasso certainly qualifies).... View Details

02 Jun 2010
First Look

First Look: June 2

medical schools continue to focus on the basic sciences, to the exclusion of such managerial topics as running effective teams. The approach to executing reform appears to assume that practice managers and... View Details

Keywords: Martha Lagace

Benjamin (Ben) Creo

Benjamin Creo co-teaches the Innovating in Health Care course alongside its founder, Prof. Regina E. Herzlinger. While many courses in healthcare innovation focus on where to innovate, this course focuses on how to innovate. Its four modules discuss how to evaluate... View Details

Profile

Tony He

look forward to engaging with issues in development and creating positive change. As emerging markets continue to grow, firms and governments are looking to understand how to operate more effectively in... View Details

Keywords: Nonprofit / Government

October 2018
Case

Recipe for Success: Growth and Evolution at Cafe Cupcake

By: Anthony Mayo and Heather Beckham

Café Cupcake (CC) is a fast-casual restaurant chain that offers artisan cupcakes and light fare throughout the southeastern United States and Texas. This case chronicles the growth and evolution of Café Cupcake. It also considers the specific human resource challenges... View Details

Keywords: Growth and Development Strategy; Human Resources; Management; Organizational Change and Adaptation; Organizational Culture; Food and Beverage Industry

Article

The Contingent Nature of Public Policy and the Growth of U.S. Commercial Banking

By: Christopher Marquis and Zhi Huang

That public policy affects organizational behaviors is well accepted, but less explored is how these effects may depend on other external environmental factors. We investigate how policy is a necessary, but not sufficient, condition to understand the growth of... View Details

Keywords: Policy; Organizational Culture; Strategy; Commercial Banking; Growth and Development Strategy; United States

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December 2012
Teaching Note

The Paris Opera Hotel (TN)

By: Arthur I Segel

This case provides an introduction to hotel investment, development and management from the perspective of a short term oriented investor group. Students learn that hotels are a unique real estate property type, with performance often tied to the broader economy, and... View Details

Keywords: Real Estate; Hotel; Paris; Business or Company Management; Negotiation; Finance; Accommodations Industry; Real Estate Industry

14 Jun 2023
Research & Ideas

Four Steps to Building the Psychological Safety That High-Performing Teams Need

environments where candor is expected and where employees can speak up without fear of retribution. When employees feel psychologically safe, they’re empowered to iterate and take risks—leading to better team performance. “You no longer have the option of leading... View Details

Keywords: by Kara Baskin

December 2011 (Revised September 2017)
Case

Domino's Pizza

By: David E. Bell, Phillip Andrews and Mary Shelman

Domino's Pizza is the world's second-largest pizza company with 9,436 stores globally, 95% of which are franchised. Domino's franchisees in the U.S. market were able to purchase fresh dough, cheese, pizza toppings, and other menu ingredients and store supplies directly... View Details

Keywords: Risk Management; Market Entry and Exit; Supply Chain Management; Global Strategy; Growth and Development Strategy; Food and Beverage Industry