Publications

12 Jul 2022
Cold Call Podcast

Can the Foodservice Distribution Industry Recover from the Pandemic?

Keywords: Re: David E. Bell; Service; Service

01 Oct 2013
First Look

First Look: October 1

612-033 Pret A Manger Pret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15% per year, Pret considered... View Details

Keywords: Sean Silverthorne

01 Jun 1998
News

Simmons Family Endows Professorship

and in our success as a family," notes L.E. Simmons (MBA '72), founder of L.E. Simmons & Associates in Houston, which manages a private equity fund that invests in the oil service industry. "We all believe in and support what Kim Clark is... View Details

October 2014 (Revised August 2018)
Case

Caesars Entertainment

By: Janice H. Hammond and Aldo Sesia

This case describes the introduction of a regression analysis model for forecasting guest arrivals to Caesars Palace hotel in Las Vegas, Nevada. The company will use the forecast to staff the front desk in the hotel. The staff is unionized and the company has little... View Details

Keywords: Forecasting; Staffing; Gaming; Gaming Industry; Hotel Industry; Decision Making; Forecasting and Prediction; Human Resources; Selection and Staffing; Entertainment; Games, Gaming, and Gambling; Operations; Service Delivery; Service Operations; Accommodations Industry; Travel Industry; Tourism Industry; Food and Beverage Industry; Las Vegas

March 2020 (Revised May 2020)
Case

Generation Investment Management

By: Vikram S. Gandhi and Sarah Mehta

By January 2020, sustainable investment firm Generation Investment Management (Generation), founded in London in 2004, had grown from a shared vision among seven founders to a 90-person firm managing $27 billion in public and private equity. Throughout its history,... View Details

11 Jun 2018
Research & Ideas

Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas

Kikovic Each year, the small northeast Texas town of Marshall pulls out all of the stops for its annual Wonderland of Lights festival. And for years, South Korean electronics company Samsung also worked hard to make it special. The festival started with the Samsung... View Details

Keywords: by Michael Blanding; Legal Services

21 Jul 2022
Research & Ideas

Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?

The US government set out to support consumers and jolt the economy when it issued federal stimulus checks during the early months of the COVID-19 pandemic. But actually, that money helped propel questionable investments in “meme stocks,” one of the most visible... View Details

Keywords: by Rachel Layne; Financial Services

Web

Site Credits | Baker Library | Bloomberg Center | Harvard Business School

Jennifer Wilson DIGITAL PHOTOGRAPHY Boston Photo Imaging Harvard Library Imaging Services A-V PRODUCTION Northern Lights Productions PRINTING Ram Printing, Inc. LENDERS TO THE EXHIBITION Alabama Department of Archives and History Barclays... View Details

10 Mar 2021
Research & Ideas

Key to Doing Your Best at Work? Be Yourself

Frances X. Frei, UPS Foundation Professor of Service Management. Too often, people are advised or feel pressured to bury the special or quirky aspects of their personalities, recalibrate their speaking or personal styles, or think twice... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

Investment Company, a Connecticut-based hedge fund.280 Banks rarely take a fee for this sort of entertainment. They make their money on trades and other services that are now a big source of revenue to the banks. Hedge funds began in... View Details

Keywords: by D. Quinn Mills

16 May 2000
Research & Ideas

Getting the Message: How the Internet is Changing Advertising

expert who has studied advertising for forty years, believes the future of Internet advertising depends on improvements in technology. "We won't really understand the full potential of Internet advertising until broadband service... View Details

Keywords: by Susan Young

01 Sep 2003
News

Kumar Mahadeva

Cognizant provides application outsourcing services and 24/7 software project management for a small but intensely loyal client base of large U.S. and European companies. Widely praised in the business press for its innovation and growth,... View Details

Keywords: Deborah Blagg; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

January 2004 (Revised January 2005)
Case

Delta Air Lines (A): The Low-Cost Carrier Threat

By: Jan W. Rivkin and Laurent Therivel

The top management of Delta Air Lines must decide how to respond to the threat posed by low-cost carriers such as Southwest and JetBlue. Among the options considered is the launch of a low-cost subsidiary by Delta itself. Prior efforts to launch a low-cost subsidiary,... View Details

Keywords: Corporate Strategy; Competitive Strategy; Cost; Decision Choices and Conditions; Service Delivery; Service Operations; Air Transportation Industry