Publications

November 2017
Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

the key to creating breakthrough innovations. Still others have claimed that a company may be able to shift back and forth between different organizational models, focusing on exploitation for a period View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

13 Sep 2011
First Look

First Look: September 13

energy and potential of their people to deliver superior economic and social value. Book: http://hbr.org/product/higher-ambition-how-great-leaders-create-economic-/an/12957-HBK-ENG The Culture Cycle: How to... View Details

Keywords: Sean Silverthorne

1994
Chapter

Strategic Change: How to Realign the Organization to Implement Strategy

By: Michael Beer and R. A. Eisentat

Keywords: Strategy; Organizational Change and Adaptation

16 Dec 2020
Blog Post

Faculty Books Published in 2020

In 2020, our faculty published 14 books that dive into their research and pull from their professional experiences on topics including the future of capitalism, managing time, how AI is transforming work,... View Details

Keywords: All Industries

February 2017
Case

BlaBlaCar: The Road Ahead...

By: Karim R. Lakhani, Arun Sundararajan, Emilie Billaud and Caroline Caltagirone

In 2017, the co-founders of BlaBlaCar—the world’s largest long-distance carpooling company—reflected on the evolution of their venture and the way forward. BlaBlaCar had reached critical mass and size; yet staying still was not going to be enough to be relevant and... View Details

Keywords: Business Growth and Maturation; Business Startups; Transformation; Decision Making; Values and Beliefs; Growth and Development Strategy; Digital Platforms; Network Effects; Strategic Planning; Competitive Strategy; Expansion; Internet and the Web; Transportation Networks; Transportation Industry; Web Services Industry; France; Europe

August 2017 (Revised May 2019)
Case

Hilti (A): Fleet Management?

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer

This case explores the strategic decision-making process of premium power tools manufacturer Hilti in 1999, when the company was considering implementing a fleet management system in the construction industry. Fleet management would involve a shift from selling power... View Details

07 Nov 2016
Research & Ideas

Corporate Tax Strategies Mirror Personal Returns of Top Execs

companies and their shareholders. It’s no secret that companies with similar financials often pay very dissimilar amounts of tax in a given year. The same is true of individuals. One need look no further than Republican presidential... View Details

Keywords: by Roberta Holland

15 Nov 2016
First Look

November 15, 2016

now served and begin to scale back from those areas? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/617021-PDF-ENG Harvard Business School Case 417-035 Zurich Insurance: Fostering Key People Management Practices Zurich... View Details

Keywords: Sean Silverthorne

March 2007
Teaching Note

Understanding Customer Profitability at Charles Schwab (TN)

By: Francisco de Asis Martinez-Jerez

Teaching note to 106002. View Details

Keywords: Customers; Profit; Organizational Change and Adaptation; Organizational Culture; Decision Making; Cost; System; Transformation; Budgets and Budgeting; Performance Evaluation; Financial Services Industry; Web Services Industry

08 Feb 2011
First Look

First Look: Feb. 8

customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)—play an important role in the economy. Organizational learning studies in these settings have largely... View Details

Keywords: Sean Silverthorne

30 Jan 2007
First Look

First Look: January 30, 2007

Geographic Region Author:Mukti Khaire Abstract Most of what organizational scholars know about new industry emergence and entrepreneurship in new industries comes from studies of completely new industries... View Details

Keywords: Martha Lagace

02 May 2000
Research & Ideas

Leading Professional Service Firms

Gabarro, an expert on human resources management; Tom DeLong, who studies organizational change and globalization in professional service firms View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

08 Mar 2017
Blog Post

Education Sector Opportunities at HBS

school districts through Systemic Reform in Urban Districts and Schools, a class at the Harvard Graduate School of Education. Chelsea hopes to follow a similar pathway with an emphasis on changing systems... View Details

16 Oct 2006
Research & Ideas

Report from China: The New Entrepreneurs

China, in particular in the major eastern cities Beijing, Shanghai, and Hangzhou. First of all, it is impossible to grasp the scale of the transformation without seeing it with one's own eyes. The physical,... View Details

Keywords: by Sean Silverthorne

21 Mar 2017
First Look

First Look at New Research, March 21

(relative to the hiring manager) influences other organizational members’ support (or lack thereof) for who is hired through perceptions of the hiring manager’s motives and morality. We apply principles... View Details

Keywords: Sean Silverthorne

January 1994 (Revised June 1996)
Case

Problems at InSpeech

By: Lynn S. Paine

InSpeech, Inc., the largest U.S. provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees--the clinicians who deliver its services--and its customers.... View Details

Keywords: Organizational Change and Adaptation; Business Strategy; Problems and Challenges; Health Care and Treatment; Crisis Management; Mission and Purpose; Values and Beliefs; Health Industry