Experiences - Publications - Faculty & Research

11 Jun 2020
In Practice

Are Digital Organizations Better at Overcoming COVID?

strain. They had a robust configuration that enabled new purposes, new software deployments, and new coordinated routines across teams. The best can use this as an opportunity to experiment and learn where technology can deliver service... View Details

Keywords: by Danielle Kost

21 Feb 2007
Op-Ed

What a U.N. Partnership with Big Business Could Accomplish

spur to migrants hammering at the gates of Europe and America. But the goal of poverty reduction will not be reached unless the world tries something new. It is clear from the experience of countries that have been most successful in... View Details

Keywords: by George C. Lodge & Craig Wilson

03 Feb 2003
Research & Ideas

Web Services

allow them to change the user experience based on market demands." Does the intangible nature of Web services pose a particular marketing challenge, asked moderator and HBS assistant professor Robert Austin. How do you sell a product... View Details

Keywords: by Julia Hanna; Service

02 Jul 2013
First Look

First Look: July 2

capture important information seemingly ignored by the market. A long-short portfolio based on these legislators' views earns abnormal returns of over 90 basis points per month following the passage of legislation. Industries that we classify as beneficiaries of... View Details

Keywords: Anna Secino

06 Nov 2018
First Look

New Research and Ideas, November 6, 2018

cycles. We estimate that over a typical U.S. monetary easing cycle, EME borrowers experience a 32-percentage-point greater increase in the volume of loans issued by foreign banks than do borrowers from developed markets, with a similarly... View Details

Keywords: Dina Gerdeman

17 May 2011
First Look

First Look: May 17

transaction data from a Japanese bank's home loan application processing line. We find that over the course of a single day, specialization, as compared to variety, is related to improved worker productivity. However, when we examine workers' View Details

Keywords: Sean Silverthorne

24 Oct 2005
Research & Ideas

Building an IT Governance Committee

speaking, the IT expert serves much the same function as the certified financial expert on an audit committee. A CIO or CTO with solid experience in the management of IT qualifies; for example, the IT oversight committee chairman for the... View Details

Keywords: by Richard Nolan & Warren McFarlan

27 Mar 2005
Research & Ideas

Should I Pay the Bribe?

suspicious. Q: What countries and corrupt activities have you studied? Have you been particularly surprised by anything you have learned? What trends are you seeing? A: My research does not have a geographic focus, although the View Details

Keywords: by Cynthia D. Churchwell

30 Sep 2002
What Do You Think?

Are Business Schools Really Important “Crucibles of Leadership?”

suggested by Abraham Zaleznik in a 1977 Harvard Business Review article, "Managers and Leaders: Are They Different?" Arguing that they are, Zaleznik cited one difference:Is a person "once-born" or "twice-born?" That is, have they had a... View Details

Keywords: by James Heskett

17 Nov 2020
In Practice

How Retailers Can Thrive in a Shopping Season Like No Other

retailers. To survive in this environment, cost cutting—including the renegotiation of rental contracts—is of paramount importance, especially in the short term. But the real imperatives are: Finding ways to build advantage on attributes of the shopping View Details

Keywords: by Danielle Kost; Retail

17 May 2010
Research & Ideas

What Brazil Teaches About Investor Protection

of votes a single shareholder could have to restrictions on the number of family members who could act as directors simultaneously," Musacchio says. We interviewed Musacchio about the research findings that underpin his new book, View Details

Keywords: by Sean Silverthorne; Banking; Financial Services

30 Nov 2009
Research & Ideas

Tracks of My Tears: Reconstructing Digital Music

Jackson pricing strategy is another example of labels trying to protect themselves from the losses associated with unbundling, and rethinking what a bundle is. I think we will see a lot of experiments with different formats. Q: Earlier... View Details

Keywords: by Sean Silverthorne; Music

25 Mar 2001
Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

have those high days rather than a lot of middle days—that's why I didn't go back to corporate America." . . . One of the most ambitious current experiments in "knowing" and "being known" has taken shape recently... View Details

Keywords: by John S. Rosenberg

14 Feb 2005
Research & Ideas

Desktop Search and Revenue Streams

Yahoo is able to collect data, such as click patterns, from its users and use the information to individually "tune" searches to users' personal tendencies. Such product improvements, Horowitz said, will change the nature of search from a one-size-fits-all... View Details

Keywords: by Julie Jette

09 Oct 2001
Research & Ideas

Five Questions for Paul Lawrence and Nitin Nohria

Nohria: The key moment really came when we clearly framed the question, "What basic mental drives do all humans have as members of the same species?" Once the question was sharply posed and carefully considered, drawing on our lifetime of View Details

Keywords: by Sean Silverthorne

09 Jun 2003
Research & Ideas

The Benefits of “Not Invented Here”

experienced scientists, engineers, and managers from large organizations. These people take their knowledge and experience with them into the small company. Another thing they do is to work closely with universities and one or more of... View Details

Keywords: by Sean Silverthorne

04 Dec 2018
First Look

New Research and Ideas, December 4, 2018

First, our setting allows us to tease out how the lack of opportunities to learn from co-located peers affects productivity. Second, we exploit a natural experiment in which the implementation of WFA was driven by negotiations between... View Details

Keywords: Dina Gerdeman

18 Jun 2014
Research & Ideas

Book Excerpt: ‘Collective Genius’

distinction quickly makes less sense. Ideas beget experiments and experiments beget more ideas, and any difference between ideation and implementation quickly fades. We know that none of the many innovative... View Details

Keywords: by Linda Hill; Entertainment & Recreation

10 Nov 2003
Research & Ideas

The Hard Numbers on Social Investments

Because of the variability of individual IC member investment expertise, it was difficult to judge the performance of the set of companies solely on the experience of the members. In an effort to evaluate the companies in aggregate, the... View Details

Keywords: by Manda Salls

09 Jun 2003
Research & Ideas

Incentives and Operational Excellence

cases he studied, the Royal Bank of Canada, ABP "was exactly the wrong thing to do." The Royal Bank launched the experiment of charging its customers for separate services. As the bank quickly learned, the customers hated it.... View Details

Keywords: by Martha Lagace

Publications