Quality Management System - Publications - Faculty & Research

01 Sep 2009
News

Ready for Launch

to do ours as a favor and at a price we could afford.” What comes next: “We have our system up and running and are working on making it more robust so it can scale. We were invited to work as entrepreneurs in residence at Highland Capital... View Details

Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

January 2006 (Revised April 2006)
Case

Capitalism and Democracy in a New World

By: Bruce R. Scott, Sarah Potvin and Alison Adams

Focuses on the formulation of the Northwestern Ordinance as the core of a development strategy for capitalism and democracy in the United States. A precursor to the Constitution, the Northwestern Ordinance was based on the New England Model to achieve a broad and... View Details

Keywords: Equality and Inequality; Economic Systems; Income; Laws and Statutes; Government and Politics; Growth and Development Strategy; Power and Influence; United States

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Educators

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01 Sep 2004
News

Books

Advantage outlines a framework that goes beyond maximizing internal competencies to leveraging the collective competencies of one’s entire network for competitive advantage. Confidence by Rosabeth Moss Kanter (Crown Business) Taking on the elusive View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Jun 2007
News

Alumni Books

Professional Property Development by John McMahan (MBA ’61) (McGraw-Hill) McMahan addresses the fundamentals of successful property development — marketing, financing, planning, designing, construction, merchandising, and property View Details

Keywords: Publishing Industries (except Internet); Information

01 Oct 2001
News

New Economy Notables: Thomas S. Volpe

was a year ago. Think about what you love and what's going to be important ten years from now. Key elements in evaluating a business proposal I've always been a big "bet the jockey, not the horse" guy. Management and View Details

Keywords: Young, Susan; Finance

17 Dec 2015
News

Acquiring Business Skills To Advance A Career Trajectory

freshman in high school when the 9/11 attacks happened. That event had a significant impact on me,” he explains. After the Academy, he earned a master of science degree at MIT and then worked for three years at the US Air Force Space and Missile View Details

Keywords: Machinery Manufacturing; Manufacturing

06 Sep 2011
Research & Ideas

The Power of Leadership Groups for Staying on Track

substantial sums on a few, while relegating others to learning traditional management skills. With the shift to collaborative organizations with flat structures, companies are recognizing the need to develop a much broader array of... View Details

Keywords: by Bill George

01 Mar 2009
News

An Excerpt from The Innovator’s Prescription: A Disruptive Solution for Health Care

“The current health-care system generally is modular. Specialized companies operate hospitals, process paperwork, negotiate blanket service contracts, and manage outpatient and retail clinics. Most doctors’... View Details

Keywords: Health, Social Assistance

01 Sep 2003
News

Books

Experimentation Matters by Stefan H. Thomke Becoming a Manager (second edition) by Linda A. Hill What Really Works by William Joyce, Nitin Nohria, and Bruce Roberson The Innovator’s Solution by Clayton M. Christensen and Michael E. Raynor... View Details

Keywords: Deborah E. Blagg; Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services

20 Dec 2006
Op-Ed

Investors Hurt by Dual-Track Tax Reporting

but this logic overlooks the fact that managers don't always do the right thing for shareholders. If managers are opportunistic, then the extra latitude provided by the dual-reporting View Details

Keywords: by Mihir Desai

01 Jun 1997
News

Blockbuster Deals

manage the transition of their information systems? "If a company is addressing the transition of information systems after a merger, it is probably too late to avert the loss of key information technology... View Details

Keywords: Garry Emmons and Nancy O. Perry

01 Sep 2011
News

Alumni Book Briefs

loyalty) into a full-fledged management system that results in extraordinary financial and competitive results. They define the fundamental concept of Net Promoter; explain its connection to a company’s... View Details

Keywords: Publishing Industries (except Internet); Information; Management, Scientific, and Technical Consulting Services; Professional Services

03 Feb 2018
Op-Ed

How to Heed BlackRock's Call for Corporate Social Responsibility

Larry Fink recently created a shockwave. As cofounder, chairman, and CEO of BlackRock, one of the world’s largest global asset management firms, in an open letter to CEOs he caught the attention of financial markets and beyond by insisting on the importance of... View Details

Keywords: by Julie Battilana

March 1992 (Revised April 1995)
Teaching Note

BMW: The 7-Series Project (A), Teaching Note

By: Gary P. Pisano

Teaching Note for (9-692-083). View Details

Keywords: Projects; Competency and Skills; Production; Quality; Product Development; Growth and Development Strategy; Decisions; Management Practices and Processes; Luxury; Auto Industry

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20 Dec 2016
First Look

December 20, 2016

School Case 117-107 Management Control Systems Module 7: Designing Asset Allocation Systems This module provides tools for acquiring and allocating resources. Analytic... View Details

Keywords: Carmen Nobel

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

product managers spent on average only three percent of their time in contact with end consumers. Terry Leahy, CEO of Tesco, the UK supermarket chain, spends two days a week in stores interacting with employees and customers. But how far... View Details

Keywords: by John Quelch

01 Jun 1996
News

New Releases

whether in organizations or as individuals. In Wise Choices: Decisions, Games, and Negotiations, edited by HBS professor James Sebenius; Professor Richard Zeckhauser of Harvard's John F. Kennedy School of Government; and Ralph Keeney, professor of View Details

01 Jun 2013
News

Minding The Gap

woes. But the improbably massive, Gothic-style building on a hilltop at 3220 The Alameda rises far above its gritty surroundings, as does the reputation of the school it houses. In an urban school system that has struggled for decades,... View Details

Keywords: Deborah Blagg; Blagg, Deborah; Colleges, Universities, and Professional Schools; Educational Services; Educational Support Services; Educational Services; Elementary and Secondary Schools; Educational Services

10 Apr 2013
Research & Ideas

Learning Curve: Making the Most of Outsourcing

that health-care delivery is centralized in hospitals that are seen as too big and inefficient. In contrast, others find fault with an overly fragmented system that may result in significant coordination and View Details

Keywords: by Paul Guttry; Health