Managing Performance - Publications - Faculty & Research

28 Oct 2013
Research & Ideas

Responsible Leadership in an Unforgiving World

company-no matter how large-was immune to failure, and that the lessons he was learning from startups could be applied far more broadly. "I realized it wasn't just small companies who were fragile, and whose leaders were facing high uncertainty and intense View Details

Keywords: by Michael Blanding

08 Apr 2014
First Look

First Look: April 8

August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer satisfaction and financial... View Details

Keywords: Sean Silverthorne

10 Nov 2003
Research & Ideas

The Hard Numbers on Social Investments

capital through their network. Results would also help IC members discuss the larger question about the relationship of financial returns and social returns. In short, should capital providers expect some lesser degree of financial View Details

Keywords: by Manda Salls

17 Mar 2022
Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

CEO Corie Barry, who says that making money is the company’s business imperative, not its purpose. Barry explains how the company manages to balance pursuing its mission of enriching people’s lives through technology while also focusing... View Details

Keywords: by Ranjay Gulati

Web

RCS Policies - Research Computing Services

Usage and Policies RCS Policies 3ms All Resources Access is intended only for legitimate purposes which benefit the research at Harvard University. Access must be authorized by the faculty or management of HBS and our partners, and by the... View Details

01 Dec 2020
News

Tried and Tested

are active, I’m also looking for, as Katie mentioned, a situation that is really meaningful to somebody’s life. I know that employees talk quite a bit about their managers and how that manager affects their... View Details

Keywords: Jen McFarland Flint; Scientific Research and Development Services

31 Aug 2011
Research & Ideas

Improving Fairness in Flight Delays

Assistant Professor Douglas Fearing doesn't have the magic bullet to make this painful part of air travel a thing of the past. But his research on evaluating and improving the performance of complex systems such as air traffic control... View Details

Keywords: by Julia Hanna; Entertainment & Recreation; Air Transportation

18 Nov 2008
First Look

First Look: November 18, 2008

for compensation committees at public companies. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=109036 Hearts on Fire—Brand Development Manager Harvard Business School Case 709-436... View Details

Keywords: Martha Lagace

30 Mar 2003
Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

executives to provide on-the-scene examples of how the organization's values are lived on the job is important. This invariably requires a larger-than-normal travel and communication budget, incentives for top management executives to... View Details

Keywords: by Manda Mahoney

Web

Sustainable Investing - Course Catalog

between the public and private sectors is important. We will emphasize practical skills, including pitching stocks, performing diligence, measuring impact, and evaluating portfolio performance. This course will be differentiated from... View Details

01 Apr 2002
News

Charting the Luminary Leadership in Professional Service Firms

investment banking, law, and management consulting firms — are unique in that they have no products, manufacturing plants, or distribution systems. Their financial success depends entirely upon the capability and View Details

Keywords: professional service firms; Publishing Industries (except Internet); Information

01 Dec 1997
News

Growing Together

Gleason (MBA '97) is finding a way to make both a profit and a difference. Last fall, as a part of HBS associate professor Marco Iansiti's Managing Product Development course, Gleason created a model for a company that would employ... View Details

Keywords: Marguerite Rigoglioso and Nancy O. Perry

Web

VBHCD Initiative - Institute For Strategy And Competitiveness

Marvin Bower Professor of Leadership Development, Emeritus at the Harvard Business School. Kaplan’s research, Executive Education teaching, and consulting focus on linking cost and performance management... View Details

01 Oct 1997
News

Short Takes

Green Stuff: Value, Risk, and Environmental Management Environmental issues increasingly influence companies in their approach to fundamental business concerns. How these matters play out in terms of corporate behavior is the subject of a... View Details

01 Jun 2018
News

Ink: Alumni Books and Recommendations

introduction in the early ’90s of low-fat cookies and other healthier snack foods under the SnackWell’s brand for Nabisco. In the first year, SnackWell’s grew to a $400 million business. Store managers had such a difficult time keeping... View Details

01 Dec 2010
News

Ilene Lang

study, we looked at how gender-based assumptions in over 100 companies influenced issues such as career planning, goal setting, promotions, and raises. We examined the characteristics most frequently cited in performance View Details

Keywords: Julia Hanna; interview; News, Library, Internet, and Other Services; Information; Management, Scientific, and Technical Consulting Services; Professional Services

13 Jun 2018
Sharpening Your Skills

That Costs HOW Much?

graphicola Price is important to consumers not just because it determines whether they can afford to purchase that purse or patio set. The cost of an item sets the buyer's expectations as to how the product or service will perform and... View Details

Keywords: by Sean Silverthorne; Retail

01 Sep 2008
News

Faculty Books

Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain improving performance to... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Real Estate

16 Dec 2014
First Look

First Look: December 16

Publications December 2014 Management Science When Performance Trumps Gender Bias: Joint Versus Separate Evaluation By: Bohnet, Iris, Alexandra van Geen, and Max Bazerman Abstract—We examine a new... View Details