Service - Publications - Faculty & Research

21 Jul 2020
Cold Call Podcast

Starbucks Commits to Raising Awareness of Racial Bias

Keywords: Re: Francesca Gino & Katherine B. Coffman; Service; Service

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Case Studies - Social Impact Collaboratory

bond" (SIB) to the United States. SIBs were a novel, albeit complex financing instrument to allow private investment capital to fund and scale social service providers, wherein government repaid investors based on performance. Tracy... View Details

02 Aug 2016
First Look

August 2, 2016

the capital regulation of commercial banks? This paper builds a quantitative general equilibrium model with commercial banks and shadow banks to study the unintended consequences of capital requirements. A key feature of our model is defaultable bank liabilities that... View Details

Keywords: Sean Silverthorne

05 Oct 2020
Book

Want to Be Happier? Make More Free Time

time-smart changes (for, say, teachers or health care and service workers). We need to convince business leaders that time affluence is a competitive issue. The war for talent will demand that companies take time affluence seriously. The... View Details

Keywords: by Dina Gerdeman

09 Apr 2001
Research & Ideas

Marketing a Country: Promotion as a Tool for Attracting Foreign Investment.

approach is for the government to delegate the management of investment promotion activities to the private sector. This approach often has the disadvantage that the private sector will not handle well the attributes of the task that are more like traditional... View Details

Keywords: by Louis T. Wells & Alvin G. Wint

July 2023 (Revised May 2024)
Case

Vytal: Packaging-as-a-Service

By: George Serafeim, Michael W. Toffel, Lena Duchene and Daniela Beyersdorfer

The Germany-based startup Vytal operated the largest digital-native reusable packaging-as-a-service network globally, having raised nearly €15 million, established a large network of restaurant partners, and prevented the use of millions of single-use take-out food... View Details

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22 Apr 2002
Research & Ideas

Does Spirituality Drive Success?

with the whole person? In a service industry, where most jobs can be described as "menial" and entry-level, he retains employees and maintains morale by embodying his belief that "every person is created in God's image and... View Details

Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild

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Negotiation Course Online | HBS Online

Creation Case Study: Unshrinkit Featured Exercises Negotiation simulation (Rijas and Vericampos: Negotiating a Long Term Service Contract) Peer feedback 8-10 hrs Module 3 Managing the Negotiation Process: Bargaining Tactics, Style, and... View Details

January 2018 (Revised January 2020)
Case

People Analytics at McKinsey

By: Jeffrey T. Polzer and Olivia Hull

A private equity–backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that... View Details

Keywords: Talent and Talent Management; Customer Relationship Management; Forecasting and Prediction; Cost Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Measurement and Metrics; Performance; Performance Capacity; Performance Efficiency; Performance Evaluation; Performance Improvement; Service Industry; Service Industry

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Cumnock Hall | About

well-appointed offices and support services for HBS emeriti professors. The Center offers a wide array of amenities to retired emeriti faculty at HBS. These features include office space, equipment use, archival document storage,... View Details

June 2014
Supplement

Chung and Dasgupta: Information for Jordan Ramirez

By: Ian Larkin and Karen Huang

The "Promotion Process at Chung and Dasgupta, LLP" set of cases explores the roles of general and firm-specific human capital in employee performance measurement, feedback, and promotion/compensation decisions. In the cases, a leading law firm must decide whether to... View Details

Keywords: Performance Appraisal; Performance Measurement; Employee Feedback; Motivation; Promotions; Human Capital; Performance Evaluation; Management Systems; Compensation and Benefits; Retention; Legal Services Industry; United States; Massachusetts

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15 Sep 2015
First Look

September 15, 2015

2015 Research Handbook on Shareholder Power Thirty Years of Evolution in the Roles of Institutional Investors in Corporate Governance By: Coates, John C. Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=48729 forthcoming... View Details

Keywords: Sean Silverthorne

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Business Finance Course Online | HBS Online

Flows... Cash Conversion Cycle Time Value of Money Featured Exercises Balance sheet and financial ratios exercises Calculate net present value 6-7 hrs Module 3 Capital Markets Build a strong understanding of the players in the financial View Details

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Careers - Health Care

pharmaceutical, medical device, and diagnostic companies, as well as financial services, consulting, health care delivery, and health services organizations. Recruiting Partners Recruiting partners include leading biotechnology,... View Details

01 Oct 2013
First Look

First Look: October 1

612-033 Pret A Manger Pret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15% per year, Pret considered... View Details

Keywords: Sean Silverthorne

03 Jan 2023
What Do You Think?

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?

of General Motors because of her skills at turning around a large organization. My colleague Regina Herzlinger, the Nancy R. McPherson Professor of Business Administration at Harvard Business School, knowing that I was preparing materials for a course in View Details

Keywords: Re: James L. Heskett

February 2007
Case

Behavioral Finance at JP Morgan

By: Malcolm P. Baker and Aldo Sesia

Following a successful model in Europe, JP Morgan has introduced a set of five U.S. retail mutual funds with an investment philosophy and marketing strategy grounded in behavioral finance. The asset management group believes that understanding investor biases like... View Details

Keywords: Banks and Banking; Investment Funds; Behavioral Finance; Competitive Advantage; Asset Management; Marketing Strategy; Product Marketing; Customer Focus and Relationships; Financial Services Industry; Financial Services Industry; United States; Europe

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November 2006
Case

The Pine Street Initiative at Goldman Sachs

By: Boris Groysberg, Scott A. Snook and David Lane

Almost five years had passed since Goldman Sachs launched its innovative leadership development initiative called Pine Street. Focused primarily on developing Goldman's most senior managers, Pine Street had evolved significantly since its inception in November of 1999.... View Details

Keywords: Executive Education; Personal Development and Career; Leadership Development; Business Education; Financial Services Industry

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