Publications

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The approach has been successfully applied in more than 100 organizations and readily scales up even to companies with hundreds of thousands of products and services, dozens of operating departments, and thousands of customers. The end... View Details

Keywords: by Robert S. Kaplan

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

over others. With Armstrong's great wealth, he was able to put together a much more sophisticated doping operation than less successful cyclists. By contrast, Armstrong's teammate Tyler Hamilton made no such excuses when he testified two... View Details

Keywords: by Michael Blanding; Sports

Web

HBS - Financials | Financial Highlights

Activity & Cash Flows Consolidated Balance Sheet Supplemental Financial Information Financial Highlights Operating revenues decreased 7 percent to $805 million, while operating expenses declined 6 percent to... View Details

December 2002 (Revised January 2003)
Case

Four Seasons Goes to Paris: '53 Properties, 24 Countries, 1 Philosophy'

By: Roger H. Hallowell, David Bowen and Carin-Isabel Knoop

Illustrates how Four Seasons manages hotels in countries with strong and distinct national cultures. Focuses on how the chain meets its exacting service standards in a variety of settings worldwide, with special attention on France. View Details

Keywords: Service Delivery; Organizational Culture; Global Range; Global Strategy; Standards; Accommodations Industry; Paris

2024
Working Paper

What Makes Players Pay? An Empirical Investigation of In-Game Lotteries

By: Tomomichi Amano and Andrey Simonov

In 2020, gamers spent more than $15 billion on loot boxes, lotteries of virtual items in video games. Paid loot boxes are contentious. Game producers argue that loot boxes complement the gameplay and expenditures on loot boxes reflect players’ enjoyment of the game.... View Details

Keywords: Consumer Behavior; Policy; Games, Gaming, and Gambling; Product Design; Ethics; Governing Rules, Regulations, and Reforms; Video Game Industry

Read Now

01 Jun 2024
News

Leveraging Generative AI

Four decades after HBS became the first business school in the country to require the use of personal computers in the MBA Program, the School is undergoing a different kind of technological transformation, one that leverages generative artificial intelligence (GenAI)... View Details

Keywords: Jennifer Gillespie

Web

The Idea of Instant Photography - Edwin H. Land & Polaroid | Harvard Business School

is to carry out all of these operations in one step in a dry camera, without any tanks or baths —and without a dark room." 47 Instant photography would thus emerge from the principles of traditional photographic techniques and as a... View Details

Web

HBS - Financials | Supplemental Financial Information

Consolidated Balance Sheet Supplemental Financial Information Supplemental Financial Information Revenues HBS funds its operations with cash from three primary sources: MBA tuition and fees, earned income from Harvard Business Publishing... View Details

Web

Industry Information - Alumni

operates a separate paid version of their free public database called Crunchbase Pro. Fast Company Launched in November 1995 by Alan Webber and Bill Taylor, two former Harvard Business Review editors, Fast Company magazine tends focus on... View Details

09 Apr 2019
News

Ray Dalio: Why and How Capitalism Needs to Be Reformed

“pose an existential risk for the US.” Addressing why capitalism isn’t working, Dalio notes that the system now operates “in a way in which people and companies find it profitable to have policies and make technologies that lessen their... View Details

Keywords: capitalism

08 May 2023
Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

case normally. That is likely driven by the algorithms used, which tend to pick up on momentum, Kerr says. Given this research, platform operators could keep an eye out for this trend and look at ways of compensating for it in the... View Details

Keywords: by Scott Van Voorhis

Web

Case Studies - Social Impact Collaboratory

next? Key Themes: As a public pension plan, CalSTRS operates in the context of a complex array of stakeholders, who from time to time push for divestment or other values-driven investment decisions. And yet, as a fiduciary, CalSTRS must... View Details

September 2016
Case

Hewlett Packard Enterprise: The Dandelion Program

By: Gary P. Pisano and Robert D. Austin

This case describes Hewlett Packard Enterprise’s “Dandelion Program," which has developed a new service offering for the company’s clients by drawing on the special talents of people with autism. The company has deployed “pods” organized around 8 or 9 employees with... View Details

Keywords: Organizational Behavior; Information Technology; Organizational Change and Adaptation; Leadership; Talent and Talent Management; Service Operations; Training; Diversity; Innovation and Invention; Technology Industry

31 Jan 2014
Working Paper Summaries

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health

June 2003
Case

In-N-Out Burger

By: Youngme E. Moon, Lucy Cummings, Sonali Sampat, Sam Thakarar and Kerry Herman

In-N-Out Burger is a fast-food chain with 171 company-owned locations in three states--California, Nevada, and Arizona. It has an extremely hardcore customer base and the company appears to be in good financial health. The primary issue in this case concerns expansion:... View Details

Keywords: Customer Relationship Management; Profit; Leadership Development; Brands and Branding; Product Marketing; Distribution; Expansion; Food and Beverage Industry; Arizona; California; Nevada

January 2011
Case

Clean Edge Razor: Splitting Hairs in Product Positioning

By: John A. Quelch and Heather Beckham

After three years of development, Paramount Health and Beauty Company is preparing to launch a new technologically advanced vibrating razor called Clean Edge. The innovative new design of Clean Edge provides superior performance by stimulating the hair follicles to... View Details

Keywords: Project Management; Interdepartmental Relations; Organizational Change; Organizational Change and Adaptation; Leadership; Conflict Management; Product Positioning; Marketing Strategy; Relationships; Product Development; Consumer Products Industry; Beauty and Cosmetics Industry

2007
Book

When Professionals Have to Lead: A New Model for High Performance

By: Thomas J. DeLong, John J. Gabarro and Robert Lees

For too long, professional services firms (PSFs) have relied on the "producer-manager" model, which works well in uncomplicated business environments. However, today's managing directors must balance conflicting roles, more demanding clients, tougher competitors, and... View Details

Keywords: Leadership; Management Practices and Processes; Service Operations; Performance Effectiveness; Strategy

Find at Harvard

2006
Working Paper

Managing Functional Biases in Organizational Forecasts: A Case Study of Consensus Forecasting in Supply Chain Planning

To date, little research has been done on managing the organizational and political dimensions of generating and improving forecasts in corporate settings. We examine the implementation of a supply chain planning process at a consumer electronics company, concentrating... View Details

Keywords: Prejudice and Bias; Business or Company Management; Supply Chain Management; Forecasting and Prediction; Planning; Electronics Industry