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  • 03 Dec 2012
  • HBS Case

HBS Cases: Against the Grain

address corruption by self-reporting their experiences online. Since corruption flourishes where information is murky, the goal is transparency, leveraging the ubiquity and anonymity of the Internet. People who have endured incidents like... View Details
Keywords: by Martha Lagace; Food & Beverage
  • 26 Jul 2011
  • First Look

First Look: July 26

Development Elective, an innovative offering within the leadership curriculum of an international MBA, which gives participants the opportunity to work with a psychotherapist during the course. Our findings suggest that the interplay between student's work in the PDE... View Details
Keywords: Sean Silverthorne
  • 19 Dec 2018
  • Sharpening Your Skills

New Year, New Habits

bad behavior causes memories of those acts to gradually become less clear—a phenomenon they call “unethical amnesia.” Research Papers Habit Formation and Rational Addiction: A Field Experiment in Handwashing This study in rural West... View Details
Keywords: by Sean Silverthorne
  • 19 Jan 2011
  • Research & Ideas

Activist Board Members Increase Firm’s Market Value

government's regulatory efforts to increase shareholder power at the board level following the recent financial crisis. To help answer that question, three Harvard Business School professors performed a natural experiment made possible by... View Details
Keywords: by Carmen Nobel
  • 07 Oct 2019
  • Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

customer experience faces cutbacks, what services get chopped? Fix This! Why is it so Painful to Buy a New Car? Car-buying sends shivers up the backbones of American consumers, so why hasn’t the industry stepped up to create a better... View Details
Keywords: by Sean Silverthorne; Retail; Air Transportation
  • 10 Aug 2020
  • Research & Ideas

COVID's Surprising Toll on Careers of Women Scientists

responses from faculty, principal investigators, post-doctoral researchers and others, or about 1.6 percent of the original inquiry mailing. They concentrated on scientists in Europe and the United States. The pandemic is particularly disruptive for younger scientists... View Details
Keywords: by Rachel Layne; Pharmaceutical; Biotechnology; Health
  • 18 Oct 2018
  • Research & Ideas

How to Use Free Shipping as a Competitive Weapon

there is room available for merchants to experiment with different value combinations. "Contingent free shipping magnifies the effectiveness of a promotion" To help online sellers understand the complex relationship between... View Details
Keywords: by Kristen Senz; Retail
  • 22 Feb 2000
  • Research & Ideas

The Mind of the Market: Extending the Frontiers of Marketing Thought

models to develop new goals and destinations with respect to loyalty." Core questions asked in a ZMET interview will vary greatly from use to use, Zaltman says. "Some companies want to understand the anatomy of the experiences consumers... View Details
Keywords: by Martha Lagace
  • 04 Jan 2010
  • Research & Ideas

Best of HBS Working Knowledge 2009

People cope with their own questionable actions in a number of ways, from forgoing certain experiences to rationalizing, justifying, and forgetting-a remarkable range of strategies allowing them to maintain a clear conscience even under... View Details
Keywords: by Staff
  • 14 May 2001
  • Research & Ideas

Are You Managing To a ‘T’? Time To Break With Tradition

some provocative answers. Our in-depth examination of BP's management practices, including interviews with more than 25 business-unit and corporate managers, highlighted five specific types of value that T-shaped managers can generate. BP's View Details
Keywords: by Morten T. Hansen & Bolko Von Oetinger
  • 08 Jun 2021
  • Research & Ideas

Tell Me What to Do: When Bad News Is a Big Relief

“might have a perverse incentive to allow underperforming employees to keep underperforming because it makes it easier to decide whom to lay off,” Hagerty says. Let the doctor decide The idea for the research came from Barasz’s personal View Details
Keywords: by Michael Blanding
  • 16 Jun 2015
  • First Look

First Look: June 16, 2015

all. The case focuses on the launch of three mobility experiments (car sharing, parking, and on-demand ride sharing) and asks students to determine how Fields should balance these types of experiments with... View Details
Keywords: Sean Silverthorne
  • 25 Jun 2013
  • First Look

First Look: June 25

it was achieved. These results clarify our understanding of the correspondence bias using evidence from both archival studies and experiments with experienced professionals. We discuss implications for both admissions and personnel... View Details
Keywords: Anna Secino
  • 28 Oct 2013
  • Research & Ideas

Responsible Leadership in an Unforgiving World

Struggle is an experience we instinctively avoid, looking for any way to minimize the hard work and pain involved in getting what we want. And yet—nearly every book we read and movie we watch involves someone struggling mightily to... View Details
Keywords: by Michael Blanding
  • 05 Apr 2010
  • Research & Ideas

HBS Cases: iPads, Kindles, and the Close of a Chapter in Book Publishing

bridge the gap that a lot of young people experience between a very exciting digital reality and the dead world of the textbook." On an emotional level, the death of the paper textbook will carry less societal angst than trade books,... View Details
Keywords: by Julia Hanna; Information; Publishing; Entertainment & Recreation
  • 24 Oct 2006
  • First Look

First Look: October 24, 2006

first experience with POE systems, and the implementation team must determine how best to introduce the technology to the physicians and other personnel who will use it. Purchase this case:... View Details
Keywords: Sean Silverthorne
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

context, reflected in its introduction of product features, is influenced by prior industry affiliation. We hypothesize first, that prior industry experience shapes a set of shared beliefs resulting in similar and concurrent firm... View Details
Keywords: Sean Silverthorne
  • 10 Oct 2017
  • First Look

First Look at New Research and Ideas, October 10, 2017

Abstract—We investigate how the scientific community's perception of a scientist's prior work changes when one of his articles is retracted. Relative to non-retracted control authors, faculty members who experience a retraction see the... View Details
Keywords: Sean Silverthorne
  • 25 Jun 2014
  • Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

years, MacCormack has led FIELD (Field Immersion Experiences for Leadership Development), a hands-on experiential learning program that has arguably revolutionized education at HBS more than any development since the introduction of the... View Details
Keywords: by Michael Blanding; Education
  • 06 Nov 2007
  • First Look

First Look: November 6, 2007

way a centralized clearinghouse can fix them, and the effects on market outcomes. In the conclusion we discuss aspects of the experience of the gastroenterology labor market that seem to generalize fairly widely. Purchase the paper from... View Details
Keywords: Sean Silverthorne
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