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Show Results For
- All HBS Web
(15,704)
- People (73)
- News (4,566)
- Research (7,664)
- Events (98)
- Multimedia (128)
- Faculty Publications (4,280)
- Person Page
Read excerpts from DENIAL
The Edifice Complex: Denial at Sears
Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)
From Denial: Why Business... View Details
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
as a "structure for rational discourse": With wicked problems, the determination of solution quality is not objective and cannot be derived from following a formula. Solutions are assessed in a... View Details
- Article
What's Your Language Strategy?: It Should Bind Your Company's Global Talent Management and Vision
By: Tsedal Neeley and Robert Steven Kaplan
Language pervades every aspect of organizational life. Yet leaders of global organizations—where unrestricted multilingualism can create friction—often pay too little attention to it in their approach to talent management. By managing language carefully, firms can hire... View Details
Neeley, Tsedal, and Robert Steven Kaplan. "What's Your Language Strategy? It Should Bind Your Company's Global Talent Management and Vision." R1409D. Harvard Business Review 92, no. 9 (September 2014): 70–76.
- 2011
- Case
How Fast and Flexible Do You Want Your Information, Really?
By: Thomas H. Davenport and Jim Snabe
Almost all executives want more and faster information, and almost all companies are racing to provide it. What many of them are overlooking is that the real aim should not be faster information but faster decision making, and those aren't the same things. Executives... View Details
Davenport, Thomas H., and Jim Snabe. "How Fast and Flexible Do You Want Your Information, Really?" 2011.
- 24 May 2022
- Blog Post
Get to Know 2022 Class Day Student Speaker Peter James Kiernan
View Video Peter James Kiernan (MBA 2022) has been selected as the student speaker for Harvard Business School’s (HBS) Class Day celebration, held this year on Wednesday, May 25. Class Day honors graduating students, and typically takes... View Details
- 08 Jul 2014
- News
Reframing infrastructure: It's really mobility
- February 2018
- Article
Retention Futility: Targeting High-Risk Customers Might Be Ineffective.
By: Eva Ascarza
Companies in a variety of sectors are increasingly managing customer churn proactively, generally by detecting customers at the highest risk of churning and targeting retention efforts towards them. While there is a vast literature on developing churn prediction models... View Details
Keywords: Retention/churn; Proactive Churn Management; Field Experiments; Heterogeneous Treatment Effect; Machine Learning; Customer Relationship Management; Risk Management
Ascarza, Eva. "Retention Futility: Targeting High-Risk Customers Might Be Ineffective." Journal of Marketing Research (JMR) 55, no. 1 (February 2018): 80–98.
- Article
Does Your Company Need a Chief Medical Officer?
By: Tsedal Neeley
With the Covid-19 pandemic still raging but businesses trying to remain operational, organizations now have a life or death role to play in protecting the health of employees, customers, and the public. That means they need a new executive in the C-suite: a chief... View Details
Keywords: COVID-19 Pandemic; Health; Health Pandemics; Organizational Change and Adaptation; Organizational Structure; Safety; Governing Rules, Regulations, and Reforms; Working Conditions
Neeley, Tsedal. "Does Your Company Need a Chief Medical Officer?" Harvard Business Review (website) (October 1, 2020).
- 08 Mar 2019
- News
A Risk Starbucks Won’t Mention: Howard Schultz Could Help Trump
- 27 Feb 2017
- News
Achieving Universal Coverage Without Turning to a Single Payer
- Web
Program Requirements - Doctoral
requirement - Both micro-organizational behavior and sociology require all students to submit a qualifying paper by the end of the third year of study. The dissertation is the final research requirement. Teaching Requirement Students must teach or assist with teaching... View Details
- TeachingInterests
Audit Committees in a New Era of Governance
By: Suraj Srinivasan
The last ten years has heightened demands on audit committees. Not only are they responsible for overseeing internal and external audits to ensure that investors receive accurate and transparent information, but they must ensure compliance with new accounting and... View Details
- 2021
- Other Unpublished Work
Obsolescence of the Obsolescing Bargain: Why Governments Must Get Investor-State Contracts Right
By: Louis T. Wells and Karl P. Sauvant
Gone are the days when governments could easily renegotiate natural resource and other investment contracts if foreign investors, e.g., reaped bonanzas from rising resource prices, surprisingly rich discoveries, or terms that were too favorable. Today, international... View Details
Wells, Louis T., and Karl P. Sauvant. "Obsolescence of the Obsolescing Bargain: Why Governments Must Get Investor-State Contracts Right." Columbia FDI Perspectives, No. 298, Columbia Center on Sustainable Investment, February 2021.
- 23 Apr 2012
- News
The Paradox of Personal Branding
- 03 Sep 2013
- News
Jerry Remy’s businesses apt to weather murder case
- 21 Apr 2016
- News
What both Bernie Sanders and Donald Trump get wrong about finance
- 01 Nov 2019
- Video
Jaithirth Rao
Jerry Rao, serial entrepreneur and founder of the India-based real estate company Value and Budget Housing Corporation, says that his company avoids corrupt payments, especially because it plans an IPO in the... View Details
- 13 Feb 2014
- Research & Ideas
Managing the Family Business: Leadership Roles
business systems worldwide, including how leadership affects performance. As an example of very capable leadership of a high performing family enterprise, I introduced Nelson Sirotsky, Chairman of RBS, who two years ago successfully passed the baton after leading his... View Details
Keywords: by John A. Davis