Publications

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03 May 2013
News

Looking Through Glass, Historically

Dolphin Comport: To Wilson, the bowl of this piece (c. 1929) "suggests a body in an endless pirouette." Photo Courtesy of Charlie Wilson When Charlie Wilson (MBA 1967) was a small boy, he lived for a time in Pittsburgh, Pennsylvania with his grandfather, Chas Howard... View Details

Keywords: Visual arts; crafts; glass making; Miscellaneous Manufacturing; Manufacturing

January 2013
Case

Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)

By: Frances X. Frei and Robin J. Ely

On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies.... View Details

Keywords: Customer Relationship Management; Internet and the Web; Mergers and Acquisitions; Organizational Culture; Growth and Development Strategy; Apparel and Accessories Industry; Retail Industry

February 1999
Case

Lifeline Systems, Inc. (B)

By: H. Kent Bowen and Marilyn Matis

In 1997, Lifeline Systems continues to grow its service business to $32 million, 56% of the company's total revenues. More local hospital Lifeline programs turn over their monitoring service to Lifeline Central, expanding the company's subscriber base by 30%. The... View Details

Keywords: Health Care and Treatment; Information Technology; Expansion; Cost Management; Growth and Development Strategy; Partners and Partnerships; Change; Customer Relationship Management; Service Operations; Age; Investment; Health Industry; Technology Industry; Cambridge; Boston

27 Apr 2010
First Look

First Look: April 27

cardinal preferences than the Boston mechanism independently of whether individuals can submit a complete or only a restricted ranking of the schools, and 2) subjects with a higher degree of risk aversion are more likely to play "safer" View Details

Keywords: Martha Lagace

January 2024
Case

ECOALF: Fashion for the Future

By: Elizabeth A. Keenan, Diego Aparicio, Carlota Moniz and María José Satrústegui

ECOALF, a Spanish fashion brand and sustainability pioneer, aimed to tackle the industry's challenges of excessive consumption and production. The brand's mission was to create timeless apparel exclusively from recycled and eco-responsible materials, matching the... View Details

15 May 2012
First Look

First Look: May 15

its suspension, consistent with the importance of reputation. Larger firms and those with greater growth options were more likely to leave, also consistent with the reputation argument. Read the paper:... View Details

Keywords: Carmen Nobel

24 Mar 2009
First Look

First Look: March 24, 2009

Arabia's development strategy unfolds in the past six years, it is contrasted to social and political pressures within the country, volatility in global oil markets, and severe political problems in the Middle East. Purchase the case: View Details

Keywords: Martha Lagace

Web

Bibliography - Option Pricing in Theory & Practice: The Nobel Prize Research of Robert C. Merton - Exhibits - Historical Collections

Stockholm: Nobel Foundation, 1998. Merton, Robert C. "An Asymptomatic Theory of Growth Under Uncertainty." Review of Economic Studies 42 (July 1975). ** Merton, Robert C. "Capital Requirements in the Regulation of Financial... View Details

13 Feb 2007
First Look

First Look: February 13, 2007

alike: (1) securing the future through innovation strategies suitable for an emerging "white coat economy" that is discovery-based; (2) pursuing happiness by addressing the connection between work and family life and reinventing... View Details

Keywords: Martha Lagace

24 Oct 2006
First Look

First Look: October 24, 2006

Harvard Business School Case 807-029 Explores the globalization strategies of Natura, Brazil's largest cosmetics company. Founded in 1969, Natura grew using a direct selling model. Led by its three founders, the firm made distinctive use... View Details

Keywords: Sean Silverthorne

01 Jun 2017
News

Supercharged

planning and strategy at Ford’s Asia Pacific operations in Shanghai and a panelist at HBS’s “Moving the Future” transportation conference this past February. Just as significantly, charging infrastructure is set to get a boost. According... View Details

Keywords: Alexander Gelfand; illustrations by Tavis Coburn

12 Aug 2002
Op-Ed

Using Big Business to Fight Poverty

economic growth has stagnated, and poverty is on the rise. Most people in Latin America, the Middle East, and Central Asia are poorer today than they were ten years ago, and most Africans were better off forty years ago. The average per... View Details

Keywords: by George C. Lodge

February 2021 (Revised March 2022)
Case

TikTok in 2020: Super App or Supernova?

By: Jeffrey F. Rayport, Dan Maher and Dan O'Brien

TikTok’s parent company, ByteDance, was launched in 2012 around a simple idea – helping users entertain themselves on their smartphones while on the Beijing Subway. In less than a decade, it had become one of the world’s most valuable private companies, with investors... View Details