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Show Results For
- All HBS Web
(12,554)
- People (96)
- News (4,331)
- Research (4,045)
- Events (80)
- Multimedia (275)
- Faculty Publications (2,562)
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- 24 May 2004
- Research & Ideas
When Reputation Trumps Regulation
even a small probability of enforcement, many foreign insiders will respect the law. But the prospect of a reputational asset may be an even stronger incentive for producing law-abiding behavior. My study has shown through a carefully controlled natural View Details
Keywords: by Ann Cullen
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
experiences and firm performance. We decompose the variance of 58,294 face-to-face transactions, quantifying the relative importance of customer, employee, process, location, and market-level effects on customer satisfaction. In our... View Details
Keywords: Sean Silverthorne
- 30 Jun 2015
- First Look
First Look: June 30, 2015
leaders focus on the few things that produce results and experiences for the right customers; (3) the best service operating strategies don't require tradeoffs, so leaders foster "both/and" thinking in designing winning... View Details
Keywords: Carmen Nobel
- 04 Mar 2014
- First Look
First Look: March 4
opportunities they'll pursue and which they'll decline, rather than simply reacting to emergencies, leaders can and do engage meaningfully with work, family, and community. They've discovered through hard experience that prospering in the... View Details
Keywords: Sean Silverthorne
- 05 Jan 2010
- First Look
First Look: January 5
and their impact on organizational climate, which predicts successful outcomes. We addressed this gap with a field experiment suggested by Toyota's problem-solving process. We tested three related process improvement activities: (1)... View Details
Keywords: Martha Lagace
- February 2025
- Case
Luca de Meo at Renault Group (A) (Abridged)
By: Emily Truelove, Linda A. Hill and Lydia Begag
When Luca de Meo became CEO of Renault Group in 2020, the 122-year-old French automaker faced financial challenges and the double technological disruption of the automotive industry: the shift to electric vehicles (EVs) and the rise of software-defined vehicles (SDVs).... View Details
Keywords: Change Management; Transformation; Transition; Interpersonal Communication; Forms of Communication; Talent and Talent Management; Experience and Expertise; Customer Value and Value Chain; Decision Making; Economic Growth; Financial Crisis; Alternative Energy; Engineering; Global Strategy; Governance; Digital Transformation; Digital Strategy; Technology Adoption; Disruptive Innovation; Technological Innovation; Innovation Leadership; Collaborative Innovation and Invention; Leading Change; Leadership Development; Leadership Style; Crisis Management; Management Skills; Business Processes; Organizational Culture; Organizational Structure; Performance Efficiency; Transportation; Auto Industry; Battery Industry; Energy Industry; Green Technology Industry; Transportation Industry; France; Europe; China
Truelove, Emily, Linda A. Hill, and Lydia Begag. "Luca de Meo at Renault Group (A) (Abridged)." Harvard Business School Case 425-067, February 2025.
- 27 Apr 2021
- Research & Ideas
New Research: Surviving Bankruptcy, Useful Economics, and Retirement
Crisis or Opportunity? Psychological Science Ayse Yemiscigil, A.V. Whillans, and N. Powdthavee “Does retirement lead to an existential crisis or present an opportunity to experience a renewed sense of purpose in life? In a nationally... View Details
- 11 Mar 2015
- Research & Ideas
How Do You Grade Out as a Negotiator?
is methodical and structured about keeping track of their negotiation experience meeting up with someone who is not, my money is on the former," says Wheeler. By gradually gaining confidence in their abilities, users can also begin to get... View Details
Keywords: by Michael Blanding
- 19 Nov 2014
- HBS Case
Marketing Marijuana
experiment in selling smoke is already under way. Marijuana for recreational use officially went on sale in Denver and across Colorado in January 2014. As states continue to decriminalize its use, marijuana is increasingly available to... View Details
- 21 Apr 2014
- Research & Ideas
Bio-Piracy: When Western Firms Usurp Eastern Medicine
They began their research by searching through every patent filed by the US Patent and Trademark Office and the European Patent Office between 1977 and 2010. (They detail their findings in the working paper Codifying Prior Art and Patenting: Natural View Details
- 05 Nov 2012
- Research & Ideas
What Wall Street Doesn’t Understand About International Trade
there's a correlation, and yet one thing does not cause the other." Establishing scientific proof required a situation in which the team could exogenously change the ethnic population of metropolitan areas near firms. The legality and feasibility of such an View Details
Keywords: by Carmen Nobel
- 07 Jul 2010
- First Look
First Look: July 7
allow us to examine how teams experience status disagreement over time, and client ratings demonstrate how coordination and conflict ultimately affect team performance with clients. Download the paper:... View Details
Keywords: Martha Lagace
- 30 May 2007
- Research & Ideas
Health Care Under a Research Microscope
regulated industry, so anyone who's interested in business and government would be a player. It has a social and ethical component to it. So this is fertile ground to study a lot of other phenomena." The School has assembled a talented set of practitioners and... View Details
- 28 Jun 2004
- Research & Ideas
Microfinance: A Way Out for the Poor
International, was a pioneer in the evolution of microfinance. It began in 1961 as a sort of pre-Peace Corps program working on community development with the poor in Latin America. In the 1970s it experimented with and developed a... View Details
Keywords: by Martha Lagace
- 10 Nov 2003
- Research & Ideas
A Fast Start on Your New Job
longer-term success. Q: What personal or professional experiences or observations led you to concentrate your research and thinking on this time period for executives? Why have you found this period to be so rarely studied? A: I started... View Details
Keywords: by Martha Lagace
- 30 Jan 2018
- First Look
January 30, 2018
historically, only government-subsidized products have achieved widespread adoption. A recent contractual innovation, which links insurance payouts to realized weather rather than farmer indemnity, has spurred substantial research in the past decade. This review begins... View Details
Keywords: Sean Silverthorne
- 22 Mar 2016
- First Look
March 22, 2016
counter this ambiguity, this paper proposes that the strength of the greedy signal relates to an individual's volunteer reputation. Results from an online experiment support this possibility: the crowd out in response to public incentives... View Details
Keywords: Sean Silverthorne
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
Companies you describe as crippled by denial include the supermarket chain A&P, the retail conglomerate Sears, and the short-lived delivery experiment Webvan. How did these companies succumb to denial? A: To paraphrase Tolstoy, every... View Details
- 20 Mar 2020
- Research & Ideas
How Small Businesses Can Survive the Coronavirus Outbreak
from that experience in recent weeks as she helps government officials explore ways to shore up the 30 million small businesses that provide almost half of the country’s jobs. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage... View Details
- 01 Jan 2020
- What Do You Think?
Why Not Open America's Doors to All the World’s Talent?
the abuse of H-1B visas is as old as the program itself. “I had 3 trainees; each learned a different facet of my job. None of them had near the knowledge or experience as me. I was the lucky American who found work elsewhere and left on... View Details