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  • 01 Jan 2011
  • News

Seth Klarman, MBA 1982

"We care about the urgent needs of our local community." The foundation bearing the family name, run by Beth, has supported medical, educational, religious, and social service organizations, including McLean and Beth Israel Deaconess... View Details
  • Article

Are All Certified EHRs Created Equal? Assessing the Relationship between EHR Vendor and Hospital Meaningful Use Performance

By: A Jay Holmgren, Julia Adler-Milstein and Jeffrey McCullough
Objective
The federal electronic health record (EHR) certification process was intended to ensure a baseline level of system quality and the ability to support meaningful use criteria. We sought to assess whether there was variation across EHR vendors in the... View Details
Keywords: Hospitals; Electronic Health Records; Digital Health; Health Care and Treatment; Information Technology; Service Delivery; Performance Evaluation
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  • 11 May 2016
  • Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

1989 about service in the auto industry, Ford Motor Co.: Dealer Sales and Service, puts it best: “Nothing much has changed over 25 years. The experience is still generally awful.” Sure, there have been pockets of customer-service... View Details
Keywords: by Sean Silverthorne; Auto

    D. Quinn Mills

    Daniel Quinn Mills provides thought leadership in several fields including leadership, strategy, venture capital, finance, economics and geopolitics.  He has been a director of publicly-listed firms and is currently a director of several closely-held private... View Details

    Keywords: professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services; professional services
    • Web

    Clubs & Consulting | Social Enterprise | Harvard Business School

    recommendations for review. Projects run from October to April. If you think your organization could benefit from the services of our club, please complete the interest form by September 4. Created by Harbus News Corporation at HBS, the... View Details
    • 11 Apr 2012
    • Research & Ideas

    The High Risks of Short-Term Management

    Companies that manage for short-term gain rather than long-term growth have been blamed for everything from popularizing celebrity CEOs to causing a significant chunk of the current financial crisis. Now new research findings suggest that short-termism might have... View Details
    Keywords: by Sean Silverthorne; Financial Services
    • 2025
    • Working Paper

    Tax Planning, Illiquidity, and Credit Risks: Evidence from DeFi Lending

    By: Lisa De Simone, Peiyi Jin and Daniel Rabetti
    This study establishes a plausible causal link between tax-planning-induced illiquidity and credit risks in lending markets. Exploiting an exogenous tax shock imposed by the Internal Revenue Service (IRS) on cryptocurrency gains, along with millions of transactions in... View Details
    Keywords: Cryptocurrency; Taxation; Financial Liquidity; Credit; Financing and Loans; Financial Markets
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    • July 2023
    • Case

    HealthVerity: Real World Data and Evidence

    By: Satish Tadikonda
    Andrew Kress (CEO and founder) and his team had built a promising marketplace business at HealthVerity serving its core market in healthcare, with a focus on pharmaceutical R&D and services. Thus far, HealthVerity’s products had been unique to the pharma and pharma... View Details
    Keywords: Growth and Development Strategy; Market Entry and Exit; Product Marketing
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    • August 2021
    • Case

    Livongo: Scaling a Purpose-Driven Organization in Healthcare

    By: Ranjay Gulati, Aseem Shukla and Reva Nohria
    When seasoned entrepreneur Glen Tullman founded the chronic health care startup Livongo in 2014, it was personal. His son lived with diabetes, and Tullman knew firsthand how taxing it could be to manage such an unrelenting disease. Livongo set out to empower people... View Details
    Keywords: Healthcare Industry; Scaling; Telehealth; Health Care and Treatment; Small Business; Internet and the Web; Customer Focus and Relationships; Growth and Development Strategy; Opportunities; Mergers and Acquisitions; Health Industry
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    • March 2020
    • Article

    Explaining the Persistence of Gender Inequality: The Work-family Narrative as a Social Defense Against 24/7 Work Culture

    By: Irene Padavic, Robin J. Ely and Erin M. Reid
    It is widely accepted that the conflict between women’s family obligations and professional jobs’ long hours lies at the heart of their stalled advancement. Yet research suggests that this “work-family narrative” is incomplete: men also experience it and nevertheless... View Details
    Keywords: 24/7 Work Culture; Hegemonic Narrative; Social Defense; Work-family Conflict; Systems-psychodynamic Theory; Work-Life Balance; Personal Development and Career; Gender; Equality and Inequality; Organizational Culture
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    • 2017
    • Working Paper

    Inventory Management for Mobile Money Agents in the Developing World

    By: Karthik Balasubramanian, David F. Drake and Douglas Fearing
    Mobile money systems, platforms built and managed by mobile network operators to allow money to be stored as digital currency, have burgeoned in the developing world as a mechanism to transfer money electronically. Mobile money agents exchange cash for electronic value... View Details
    Keywords: Currency; Mobile Technology; Market Platforms; Developing Countries and Economies
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      Uncovering the Mitigating Psychological Response to Monitoring Technologies

      Organizational psychologists have long held that monitoring workers saps them of their autonomy and thereby reduces their effectiveness. Yet technology has intensified such surveillance in recent years: Managers now track everything from clinicians’ handwashing to... View Details

      • 06 Jul 2020
      • Research & Ideas

      The Right Way to Manage Customer Churn for Maximum Profit

      the example of an online retailer who suddenly sees a monthly shopper stop buying for two months. “Customers just stop using the service but don’t have to tell the company.” In order to manage churn, companies typically use machine... View Details
      Keywords: by Michael Blanding; Service; Service; Service
      • 07 Jun 2016
      • First Look

      June 7, 2016

      likelihood of meeting or beating analyst expectations. Collectively the results shed light on the effect of increased ownership concentration on tax avoidance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51123 June 2016 View Details
      Keywords: Sean Silverthorne
      • 05 Jun 2020
      • Research & Ideas

      How Anchor Investors Help Impact Funds Succeed

      Investors come in more shapes and sizes than hats and tacos: Angel, VC, limited, corporate, banks, institutional, friends and family—these are just some of the categorizations used to describe them. Now, a recent paper explores who might be the most important investor... View Details
      Keywords: by Sean Silverthorne; Financial Services
      • 2009
      • Chapter

      Nonlinear Pricing

      By: Raghuram Iyengar and Sunil Gupta
      A nonlinear pricing schedule refers to any pricing structure where the total charges payable by customers are not proportional to the quantity of their consumed services. We begin the chapter with a discussion of the broad applicability of nonlinear pricing schemes. We... View Details
      Keywords: Price; Demand and Consumers; Duopoly and Oligopoly; Monopoly; Service Operations; Research
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      • 18 May 2023
      • News

      India's New Money Managers

      into another obstacle: As Gupta began her career successfully setting up the trading desk for her company Navratan Capital, she found that investors would only speak with her male colleagues. Gupta persevered, founding Anand Rathi in 1994, which grew to be one of... View Details
      Keywords: Maureen Harmon
      • 18 Jan 2016
      • Research & Ideas

      Hazard Warning: The Unacceptable Cost of Toxic Workers

      data to decipher traits belonging to toxic workers. The result was anonymized personal data of almost 60,000 workers from 11 firms, about 70 percent of which were based in the United States. The positions were similar front-line, customer View Details
      Keywords: by Roberta Holland
      • 23 May 2018
      • News

      Abigail P. Johnson, MBA 1988

      Named SVP, Fidelity Management and Research LLC (FMR) 2001 Named President, Fidelity Asset Management 2007 Named President, Fidelity Personal and Workplace Investing 2012 Named President, Fidelity Financial Services 2013 Named President,... View Details
      Keywords: Susan Young
      • Web

      Investing in Emerging Industries | Baker Library | Bloomberg Center | Harvard Business School

      “[requiring] the most exhaustive investigation, careful thought, and conservatively weighted appraisals.” [10] Lehman Brothers also created an investment advisory service for wealthy individuals and families. During the Great Depression... View Details