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      • May 1984 (Revised July 1984)
      • Teaching Note

      Mass Production and the Beginnings of Scientific Management, Teaching Note

      By: Richard S. Tedlow
      Keywords: Management; Production
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      Tedlow, Richard S. "Mass Production and the Beginnings of Scientific Management, Teaching Note." Harvard Business School Teaching Note 384-256, May 1984. (Revised July 1984.)
      • January 1984
      • Background Note

      Note on the Textile Industry in the 1980s

      By: Kim B. Clark
      Presents major developments in textile production technology during the 1970s and early 1980s. Outlines the specific innovations as well as the company and country of origin. View Details
      Keywords: Goods and Commodities; Innovation and Invention; Production; Manufacturing Industry
      Citation
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      Clark, Kim B. "Note on the Textile Industry in the 1980s." Harvard Business School Background Note 684-046, January 1984.
      • 1984
      • Chapter

      International Trade: The Product Life Cycle Approach

      By: L. T. Wells Jr.
      Keywords: Product; Trade
      Citation
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      Wells, L. T., Jr. "International Trade: The Product Life Cycle Approach." In International Business: Issues and Concepts, edited by Reed Moyer. New York: John Wiley & Sons, 1984. (Reprint from The Product Life Cycle and International Trade.)
      • 1983
      • Other Unpublished Work

      Federal and State Infrastructure Banking: Political and Institutional Issues

      By: Dutch Leonard and Richard P. Nathan
      Keywords: Government and Politics; Infrastructure; Sovereign Finance
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      Leonard, Dutch, and Richard P. Nathan. "Federal and State Infrastructure Banking: Political and Institutional Issues." Port Authority of New York and New Jersey, November 1983.
      • August 1983 (Revised March 1995)
      • Case

      Nineteenth Century Retailing and the Rise of the Department Store

      By: Richard S. Tedlow
      Discusses changes in retailing in the nineteenth century. View Details
      Keywords: History; Distribution; Change; Retail Industry
      Citation
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      Tedlow, Richard S. "Nineteenth Century Retailing and the Rise of the Department Store." Harvard Business School Case 384-022, August 1983. (Revised March 1995.)
      • July–August 1983
      • Article

      Quality Is More than Making a Good Product

      By: H. Takeuchi and J. Quelch
      Keywords: Quality; Product
      Citation
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      Takeuchi, H., and J. Quelch. "Quality Is More than Making a Good Product." Harvard Business Review 61, no. 4 (July–August 1983): l39–l45. (Reprinted in Thomas V. Bonoma, ed., Implementing Marketing Strategies: Part II, Harvard Business Review no. l4072, pp. 77-86.)
      • June 1983 (Revised November 2001)
      • Case

      EMI and the CT Scanner (A)

      By: Christopher A. Bartlett
      Describes the development of the first CT Scanner by EMI, a company new to the medical industry, and EMI's entry into the U.S. market. The company's early success is threatened by the entry of a dozen competitors (some very large and experienced), by government... View Details
      Keywords: Governing Rules, Regulations, and Reforms; Technological Innovation; Market Entry and Exit; Industry Structures; Product Development; Medical Devices and Supplies Industry
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      Bartlett, Christopher A. "EMI and the CT Scanner (A)." Harvard Business School Case 383-194, June 1983. (Revised November 2001.)
      • June 1983 (Revised March 1985)
      • Supplement

      EMI and the CT Scanner (B)

      By: Christopher A. Bartlett
      Describes the development of the first CT Scanner by EMI, a company new to the medical industry, and EMI's entry into the U.S. market. The company's early success is threatened by the entry of a dozen competitors (some very large and experienced), by government... View Details
      Keywords: Governing Rules, Regulations, and Reforms; Technological Innovation; Market Entry and Exit; Industry Structures; Product Development; Medical Devices and Supplies Industry
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      Bartlett, Christopher A. "EMI and the CT Scanner (B)." Harvard Business School Supplement 383-195, June 1983. (Revised March 1985.)
      • May 1983 (Revised December 1987)
      • Case

      Technical Data Corp.

      By: William A. Sahlman
      Describes a decision confronting the president of a small company about selling some or all of the shares in his company to another firm. Technical Data Corp. provides analytical services to professional bond market traders over a system of computer terminals operated... View Details
      Keywords: Stocks; Entrepreneurship; Business Startups; Internet and the Web; Information Infrastructure; Mobile and Wireless Technology; Valuation; Negotiation Tactics; Mergers and Acquisitions; Corporate Strategy; Horizontal Integration; Information Industry; Service Industry
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      Sahlman, William A. "Technical Data Corp." Harvard Business School Case 283-072, May 1983. (Revised December 1987.)
      • May 1983 (Revised November 1987)
      • Case

      Technical Data Corp.: Business Plan

      By: William A. Sahlman
      Contains materials extracted from a business plan developed by the company in 1980. The purpose of the business plan was to raise $100,000 to finance the commencement of operations. The firm intended to provide analytical services to bond market traders. The product... View Details
      Keywords: Business Plan
      Citation
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      Sahlman, William A. "Technical Data Corp.: Business Plan." Harvard Business School Case 283-073, May 1983. (Revised November 1987.)
      • April 1983 (Revised June 2003)
      • Case

      Shouldice Hospital Limited

      By: James L. Heskett
      Various proposals are set forth for expanding the capacity of the hospital. In assessing them, serious consideration has to be given to the culture of the organization and the importance of preserving it in a service delivery system. In addition to issues of capacity... View Details
      Keywords: Expansion; Health Care and Treatment; Performance Capacity; Organizational Culture; Service Delivery; Growth Management; Strategic Planning; Quality; Social Enterprise; Health Industry; Canada
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      Heskett, James L. "Shouldice Hospital Limited." Harvard Business School Case 683-068, April 1983. (Revised June 2003.)
      • April 1983 (Revised October 2000)
      • Case

      People Express (A)

      By: Leonard A. Schlesinger and Debra Whitestone
      Describes the start up, strategy, organizational design, and operations over the first eighteen months of the airline. Focuses on the creative use of human resources as an integral part of the business strategy. View Details
      Keywords: Human Capital; Air Transportation; Organizational Design; Operations; Business Startups; Business Strategy; Air Transportation Industry; United States
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      Schlesinger, Leonard A., and Debra Whitestone. "People Express (A)." Harvard Business School Case 483-103, April 1983. (Revised October 2000.)
      • 1983
      • Other Unpublished Work

      Services from Public Capital: The Outlook for Boston's Physical Infrastructure

      By: Dutch Leonard, Arnold Howitt, Helen F. Ladd and Ann B. Weeks
      Keywords: Capital; Infrastructure; Public Ownership; Urban Scope; Boston
      Citation
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      Leonard, Dutch, Arnold Howitt, Helen F. Ladd, and Ann B. Weeks. "Services from Public Capital: The Outlook for Boston's Physical Infrastructure." Harvard-MIT Joint Center for Urban Studies, Cambridge, MA, January 1983.
      • December 1982 (Revised September 2015)
      • Case

      Halloran Metals

      By: Roy Shapiro
      Two competitors in the Northeast steel service center industry have made very different choices with regards to logistics and operating strategy. One distributes from a large central location; the other operates seven widely scattered warehouses. Students can diagnose... View Details
      Keywords: Logistics; Business Strategy; Competitive Strategy; Business Cycles; Decision Choices and Conditions; Metals and Minerals; Supply Chain; Steel Industry; United States
      Citation
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      Shapiro, Roy. "Halloran Metals." Harvard Business School Case 683-062, December 1982. (Revised September 2015.)
      • November 1982 (Revised February 1985)
      • Case

      Ruth M. Owades

      By: Howard H. Stevenson, Richard O. von Werssowetz and Robert W. Kent
      Ruth Owades developed a concept for a new mail order venture offering gardening products. Her current employer turned down the idea, so with permission to try it independently, she has begun the process of raising funds and preparing for a separate operation. She still... View Details
      Keywords: Business Startups; Decisions; Entrepreneurship; Borrowing and Debt; Resignation and Termination; Operations; Risk and Uncertainty
      Citation
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      Stevenson, Howard H., Richard O. von Werssowetz, and Robert W. Kent. "Ruth M. Owades." Harvard Business School Case 383-051, November 1982. (Revised February 1985.)
      • 1982
      • Casebook

      Cases in Operations Management: Strategy and Structure

      By: W. Earl Sasser, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar and David H. Maister
      Keywords: Cases; Operations; Management; Strategy; Organizational Structure
      Citation
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      Related
      Sasser, W. Earl, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar, and David H. Maister. Cases in Operations Management: Strategy and Structure. Richard D. Irwin, 1982.
      • October 1982 (Revised November 1983)
      • Case

      Distribution Systems, Inc.

      By: Ramchandran Jaikumar and Roy D. Shapiro
      Keywords: Distribution
      Citation
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      Related
      Jaikumar, Ramchandran, and Roy D. Shapiro. "Distribution Systems, Inc." Harvard Business School Case 683-047, October 1982. (Revised November 1983.)
      • August 1982 (Revised May 1986)
      • Case

      Lowe Computer Services: Capacity and Service Level Planning

      By: James I. Cash Jr.
      Keywords: Performance Capacity; Service Delivery; Planning
      Citation
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      Cash, James I., Jr. "Lowe Computer Services: Capacity and Service Level Planning." Harvard Business School Case 183-050, August 1982. (Revised May 1986.)
      • 1982
      • Chapter

      Managing Innovation Over the Product Life Cycle

      By: M. Tushman
      Keywords: Product; Innovation and Management
      Citation
      Related
      Tushman, M. "Managing Innovation Over the Product Life Cycle." In Reading in the Management of Innovation, edited by W. Moore and M. Tushman. Marshfield, MA: Pitman Publishing, 1982.
      • 1982
      • Casebook

      Cases in Operations Management: Analysis and Action

      By: W. Earl Sasser, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar and David H. Maister
      Keywords: Cases; Operations; Management; Theory
      Citation
      Find at Harvard
      Related
      Sasser, W. Earl, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar, and David H. Maister. Cases in Operations Management: Analysis and Action. Richard D. Irwin, 1982.
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