Publications

November 1981
Case

Assessing Managerial Talent at AT&T (A)

By: Michael Beer

Provides background on the assessment center used by AT&T to assess managerial potential for upper middle management. Contains assessment reports for two candidates. Raises questions about manpower training and development. Students may be asked which of the candidates... View Details

Keywords: Managerial Roles; Performance Evaluation; Management Teams; Executive Education; Management Skills

February 1989 (Revised December 1991)
Case

Intel Corp.--1988

By: David B. Yoffie

In 1988, Intel had a spectacular year. However, Andy Grove, Intel's CEO, wanted to reevaluate the company's position in "systems"--Intel's OEM PC, boards, and supercomputer businesses. This case explores Intel's position in both the semiconductor industry and its... View Details

Keywords: Competition; Information Infrastructure; Customers; Performance Evaluation; System; Rank and Position; Semiconductor Industry

Find at Harvard

October 6, 2020
Article

Test Your Board's Readiness for the Post-COVID Era

By: Lynn S. Paine

Research suggests that well-run boards take the process of self-evaluation quite seriously, often using a combination of director surveys and personal interviews to assess the functioning and effectiveness of the board, its committees, and its individual members. As... View Details

Keywords: Health Pandemics; Governing and Advisory Boards; Performance Evaluation

Find at Harvard

Register to Read

14 Jun 2016
First Look

June 14, 2016

forthcoming Harvard Business Review Press Managing in the Gray: Five Timeless Questions for Resolving Your Toughest Problems at Work By: Badaracco, Joseph L. Abstract—Part of a manager's job is making tough calls, and the hardest... View Details

Keywords: Sean Silverthorne

01 Jun 2007
News

Faculty Research Online

HBS Working Knowledge is an online forum for innovation in business practice, offering a first look at new thinking from HBS faculty. Read the complete articles summarized below by visiting their Web links. What’s to Be Done about View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

25 Jun 2013
First Look

First Look: June 25

http://www.people.hbs.edu/amusacchio/Leviathan/toc.htm 2006 pub Inflated Applicants: Attribution Errors in Performance Evaluation by Professionals By: Swift, S. A., D. Moore, Z. Sharek, and F. Gino... View Details

Keywords: Anna Secino

July 2020
Case

Karen Bruck: Growing Managers at MercadoLibre

By: Joshua D. Margolis, Fernanda Miguel and Mariana Cal

Karen Bruck, Corporate Sales Director at MercadoLibre, Latin America's largest e-commerce platform, needs to make a decision about one of her managers, who, while analytically savvy, has an approach that does not fit in with the company's culture. View Details

Keywords: Performance Evaluation; Employee Relationship Management; Decision Making; Interpersonal Communication; Organizational Culture; Retail Industry; Latin America; Argentina

September 2024
Exercise

Finding Your 'Jagged Frontier': A Generative AI Exercise

By: Mitchell Weiss

In 2023 a set of scholars set out to study the effect of artificial intelligence (AI) on the quality and productivity of knowledge workers—in this specific instance, management consultants. They wanted to know across a range of tasks in a workflow, which, if any, would... View Details

Keywords: AI and Machine Learning; Performance Productivity; Performance Evaluation; Consulting Industry

August 1983 (Revised June 1985)
Supplement

Milford Industries (C)

By: Robert J. Dolan and Benson P. Shapiro

Supplements the (A) case. A rewritten version of part of an earlier series. View Details

Keywords: Managerial Roles; Salesforce Management; Resignation and Termination; Performance Evaluation

April 2016 (Revised December 2016)
Case

The Container Store

By: Tatiana Sandino, Zeynep Ton and Aldo Sesia

The Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first, and its cofounder and CEO Kip Tindell practices Conscious Capitalism. Since its beginnings in 1978, TCS grew to a... View Details

Keywords: Culture; Conscious Capitalism; Merchandising; Customer Focus and Relationships; Growth and Development Strategy; Operations; Service Delivery; Going Public; Performance Evaluation; Performance Productivity; Retail Industry; United States

2010
Working Paper

CREATING LEADERS WORKSHOP: Mastering the Principles and Effective Delivery of 'The Ontological Leadership Course' (PDF File of PowerPoint Slides)

By: Werner Erhard, Michael C. Jensen, Kari L. Granger and Joseph J. DiMaggio M.D.

This workshop is designed to support participants in gaining mastery in the delivery of our new course: "Being A Leader and the Effective Exercise of Leadership: An Ontological Model." The Workshop was delivered at the United States Air Force Academy (July 13 - 16,... View Details

Keywords: Curriculum and Courses; Values and Beliefs; Globalization; Policy; Leadership Development; Goals and Objectives; Performance Capacity; Social and Collaborative Networks

Read Now

October 2002 (Revised June 2006)
Case

KnowledgeNet (A)

By: William A. Sahlman and Elizabeth Kind

Describes the internal reporting package for a rapidly growing company in the e-learning industry. Management must analyze the data in the package and decide what actions to take. They must also decide what to communicate to the board of directors. Contains a... View Details

Keywords: Internet and the Web; Growth Management; Governing and Advisory Boards; Performance Improvement; Performance Evaluation; Education Industry

01 Mar 2015
News

Providing an Environment for Ideas to Grow

Communicating the Language of Business Across Borders Tsedal Neeley My intellectual agenda is ambitious and somewhat risky,” says Associate Professor and Marvin Bower Fellow Tsedal Neeley. “I truly believe that HBS is one of the few... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

25 Jul 2017
First Look

First Look at New Research and Ideas: July 25, 2017

performance goals. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/117012-PDF-ENG Harvard Business School Case 117-013 ATH Technologies (A): Making the Numbers No abstract available. Purchase... View Details

Keywords: Carmen Nobel

March 13, 2013
Blog Post

Let's Be Realistic About Measuring Impact

By: Alnoor Ebrahim

"Measure impact" has become a mantra for creating social change. Claims about making a difference are no longer sufficient; evidence of how much difference you're making is now required. We should applaud this trend, because results are sometimes ambiguous and claims... View Details

Keywords: Corporate Social Responsibility and Impact; Social Entrepreneurship; Performance Evaluation

Read Now

October 2015
Teaching Note

Clef Company: Turnover

By: Frank V. Cespedes

Clef Company sells keys and other products to retail outlets, which then sell these products to consumers. The case concerns turnover in Clef's sales force in the context of company strategy, financial performance, and a day in the life of a Clef salesperson. Among... View Details

Keywords: Sales; Marketing; Strategy; Marketing Strategy; Performance Evaluation; Retail Industry; Consumer Products Industry; United States

April 2014
Teaching Note

Risk Management at Wellfleet Bank: All That Glitters Is Not Gold

By: Anette Mikes

Teaching Note for 110011. View Details

Keywords: Credit; Risk Management; Governance; Performance Evaluation; Banking Industry

April 2004 (Revised August 2004)
Exercise

Major Steckleson at the National Training Center (B): Role for 2LT Hank Smith

By: Scott A. Snook, Robert Kaderavek and Jeremy Schneider

Role play exercise for 2nd Lieutenant Hank Smith. Teaching Purpose: To role-play to further understanding of the protagonist's emotions. View Details

Keywords: Communication; Leadership; Groups and Teams; Performance Evaluation

May 2006
Case

Nokia in 2003

By: Paul M. Healy

Examines the challenges facing a money manager who owns stock in Nokia, the leading wireless handset provider. Two analysts covering the stock make very different predictions about the economies of the industry, Nokia's future performance, and stock recommendations.... View Details

Keywords: Financial Reporting; Forecasting and Prediction; Performance Effectiveness; Performance Evaluation; Problems and Challenges; Electronics Industry