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Show Results For
- All HBS Web
(11,720)
- People (51)
- News (3,438)
- Research (6,549)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,070)
- 18 Jul 2016
- Blog Post
Coming to HBS after Military Service
Not everyone has the luxury of a break between their military service and HBS, but take whatever time you do have, whether it is 2 weeks or 2 years, and allow for self-reflection before the excitement (and chaos) of RC year begins. The... View Details
- April 1985 (Revised November 1987)
- Case
American Express Travel Related Services Co.
Describes the company's new focus on entrepreneurship during the era of Lou Gerstner, chairman and CEO since 1982. View Details
Keywords: Change Management; Corporate Entrepreneurship; Financial Services Industry; Financial Services Industry
Kao, John J. "American Express Travel Related Services Co." Harvard Business School Case 485-174, April 1985. (Revised November 1987.)
- 24 Mar 2021
- News
Outsider-Insider Named CEO of Amazon Web Services
Photo via LinkedIn Photo via LinkedIn On March 23, recently appointed Amazon CEO Andy Jassy (MBA 1997) named Adam Selipsky (MBA 1993) head of Amazon Web Services (AWS), a $50 billion business that contributes more than half of Amazon’s... View Details
- July–August 1990
- Article
The Profitable Art of Service Recovery
By: C. Hart, J. Heskett and W. Earl Sasser
Keywords: Profit
Hart, C., J. Heskett, and W. Earl Sasser. "The Profitable Art of Service Recovery." Harvard Business Review 68, no. 4 (July–August 1990): 148–156.
- July–August 1977
- Article
Controlling the Costs of Data Services
By: R. L. Nolan
Nolan, R. L. "Controlling the Costs of Data Services." Harvard Business Review 55, no. 4 (July–August 1977).
- September 2022 (Revised December 2022)
- Case
The Walt Disney Company Streaming Services
By: Robert J. Dolan
Dolan, Robert J. "The Walt Disney Company Streaming Services." Harvard Business School Case 523-034, September 2022. (Revised December 2022.)
- September 2021
- Teaching Note
Vignettes on Professional Service Firm Governance
By: David G. Fubini, Suraj Srinivasan and Li-Kuan Ni
- March 2013
- Module Note
Financial Services for the World's Poor
By: Shawn Cole
Cole, Shawn. "Financial Services for the World's Poor." Harvard Business School Module Note 213-107, March 2013.
- June 1991
- Case
Beth Israel Hospital: Managing Service Excellence
Linder, Jane C. "Beth Israel Hospital: Managing Service Excellence." Harvard Business School Case 191-141, June 1991.
- September 2000
- Teaching Note
Strategic Services at Andersen Consulting TN
By: Thomas J. DeLong
Teaching Note for (9-899-065). View Details
Keywords: Consulting Industry
- May 1986
- Case
Anaquest: The Professional Services Project (B)
Vitale, Michael R. "Anaquest: The Professional Services Project (B)." Harvard Business School Case 186-301, May 1986.
- October 1985 (Revised March 1987)
- Case
AT&T Communications: Connecticut Custom Services District
Klein, Janice A. "AT&T Communications: Connecticut Custom Services District." Harvard Business School Case 686-056, October 1985. (Revised March 1987.)
- September 1980 (Revised January 1983)
- Case
Federal Express: Customer Service Department (A)
Lovelock, Christopher H. "Federal Express: Customer Service Department (A)." Harvard Business School Case 581-017, September 1980. (Revised January 1983.)
- 30 Aug 2022
- News
Selling with Service Featuring Frank Cespedes
- Fall 1997
- Article
Why the Environment Needs National Service
By: Brian Trelstad
Trelstad, Brian. "Why the Environment Needs National Service." National Civic Review 86, no. 3 (Fall 1997): 219–225.
- Web
Statistical Resources - Research Computing Services
About Us Statistical Resources 2ms Technical Papers Our statisticians have compiled a few useful technical notes on various topics. In addition, the following document organizes many of these notes by topic and provides further details: RCS Econometrics Guide How to... View Details
- 11 Feb 2015
- News
Dedicated to a public service mission
Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of Labor as “stimulating and... View Details
- October 2004 (Revised July 2006)
- Background Note
Ownership Structure in Professional Service Firms: Partnership versus Public Corporation
By: Ashish Nanda
This case reviews the relative merits of partnership and public ownership structures in professional services firms. It also evaluates the various rationales for converting partnership professional services firms to publicly owned firms. Finally, the case highlights... View Details
Keywords: Private Ownership; Transition; Partners and Partnerships; Public Ownership; Service Industry
Nanda, Ashish, and Lauren Prusiner. "Ownership Structure in Professional Service Firms: Partnership versus Public Corporation." Harvard Business School Background Note 905-038, October 2004. (Revised July 2006.)