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- Faculty Publications (264)
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- All HBS Web (451)
- Faculty Publications (264)
- March 2011 (Revised April 2011)
- Exercise
The Future of BioPasteur
By: Giovanni Gavetti and Francesca Gino
The purpose of this exercise is to let students experience a few biases that can be deleterious to strategic decision-making. In particular, students are induced to fall into a confirmatory trap, and to experience other biases such as anchoring and sampling bias.... View Details
Keywords: Interpersonal Communication; Decision Choices and Conditions; Outcome or Result; Groups and Teams; Prejudice and Bias; Strategy
Gavetti, Giovanni, and Francesca Gino. "The Future of BioPasteur." Harvard Business School Exercise 711-508, March 2011. (Revised April 2011.)
- July 2002 (Revised November 2002)
- Case
Crucial Conversations
By: Thomas J. DeLong and Vineeta Vijayraghavan
Todd McKenna, a third-year associate at an investment banking firm, confronts his boss. His boss had told him he would be the top paid associate at the firm, and McKenna finds out that this isn't true. He approaches his boss to find out why he was lied to. View Details
Keywords: Interpersonal Communication; Investment Banking; Executive Compensation; Employee Relationship Management; Rank and Position; Banking Industry
DeLong, Thomas J., and Vineeta Vijayraghavan. "Crucial Conversations." Harvard Business School Case 403-027, July 2002. (Revised November 2002.)
- January 2008 (Revised May 2008)
- Case
Comcast New England: A Journey of Organizational Transformation
By: Michael Beer and Anita Arun
This case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,... View Details
Keywords: Transformation; Interpersonal Communication; Customer Satisfaction; Employee Relationship Management; Management Teams; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Performance Improvement; Telecommunications Industry; New England
Beer, Michael, and Anita Arun. "Comcast New England: A Journey of Organizational Transformation." Harvard Business School Case 908-405, January 2008. (Revised May 2008.)
- 01 Jun 2011
- News
Alumni Books
Female Vision: Women’s Real Power at Work by Sally Helgesen and Julie Johnson (MBA ’82) (Berrett-Koehler Publishers) Helgesen and Johnson demonstrate that what women perceive in organizations (like interpersonal factors) often goes... View Details
- December 1999
- Article
Changes in the Work Environment for Creativity during Downsizing
By: T. M. Amabile and Regina Conti
This study examined the work environment for creativity at a large high-technology firm before, during, and after a major downsizing. Creativity and most creativity-supporting aspects of the perceived work environment declined significantly during the downsizing but... View Details
Keywords: Organizational Culture; Situation or Environment; Creativity; Resignation and Termination; Employees; Business or Company Management; Motivation and Incentives; Management Practices and Processes; Crisis Management; Groups and Teams; Communication; Announcements; Interpersonal Communication
Amabile, T. M., and Regina Conti. "Changes in the Work Environment for Creativity during Downsizing." Academy of Management Journal 42, no. 6 (December 1999): 630–640.
- 01 Jan 2003
- News
Daniel L. Vasella, M.D.
rational thinking. It enhanced my confidence, so that even as a physician, I would be able to compete in business and make lifelong learning a passionate experience." COMMUNITY OUTREACH Governor, The Peres Center for Peace Member,... View Details
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
collection look at how to improve decision making, encouraging employees to speak up, and the difficulty of coordinating communication in a complex organization. Enjoy! Most Popular Articles 2000-2010 Creating a Positive Professional... View Details
Keywords: by Sean Silverthorne
- 13 Mar 2018
- First Look
March 13, 2018
little is known about the interpersonal consequences of the advice-seeking process. In this paper, we investigate the interpersonal consequences when an advisor believes his or her advice will be ignored. We... View Details
Keywords: Sean Silverthorne
- 01 Dec 2015
- News
Faculty Q&A: The Price Is Right
pro-socials. That brought us to the third question: Is there a way to essentially make pro-selfs behave like pro-socials in these PWYW situations? The answer appears to be yes. Situational factors and norms can influence consumer payments. Established findings show... View Details
Keywords: Julia Hanna
- Profile
Andres Sarmiento
someone else's life. I want to lead a team in which we have mutual respect and we are constantly developing new skills. I want to face the more complex challenges of interpersonal relationships and become good at doing so. I look forward... View Details
- 15 Nov 2006
- Research & Ideas
Lessons Not Learned About Innovation
innovation teams under too much bureaucracy, treating the innovators as more valued corporate citizens than those who work in the current business, and hiring leaders who don't have the relationship and communications skills necessary to... View Details
Keywords: by Sean Silverthorne
- 01 Jun 1998
- News
Generation Next
such as the life cycles of the family business, dilemmas inherent in working with relatives, grooming the next generation of company leadership, governance of the firm, and managing the impact of wealth on the family. "We spend much of the time wrestling with the... View Details
- 12 May 2015
- News
A Flash of Insight
up a balance sheet of my personal assets and liabilities,” says Cooper. “I had been successful in two professions—nuclear submarines and investment banking—in which success required a combination of technical and interpersonal skills. I... View Details
- Web
2.1.4 Classroom Non-Attribution | MBA
2.1.4 Classroom Non-Attribution 2.1 Academic Standards of Conduct Harvard Business School’s mission is to educate leaders who make a difference in the world. As outlined in the School’s Community Values, realizing that mission requires an... View Details
- Profile
Jeremy Burnham
already had the quantitative side and was looking for the opposite,” says Jeremy. “I was impressed that HBS focused less on analytics and more on interpersonal and communications skills – that it was less... View Details
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
“Delivering patient care is one of those situations where timely speaking up can be a matter of life and death, or frequently a matter of high- or low-quality care.” “Psychological safety describes a belief that the work environment is safe for View Details
- 18 Jun 2013
- First Look
First Look: June 18
influence-seeking risk managers (1) establish and maintain interpersonal connections with decision makers and how they (2) adopt, deploy, and reconfigure tools-practices that we define collectively as toolmaking. Using prior literature... View Details
Keywords: Anna Secino
- Web
An Emerging Entrepreneur | Social Enterprise | Harvard Business School
provide high-quality, relevant education and training in interpersonal skills to students who may not have planned to go to college,” says Bichara. “We want to prepare them to understand and play an important role in the 21st-century... View Details
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- October 2022 (Revised January 2023)
- Case
Century Bank: Closing Time?
By: Lauren Cohen, Grace Headinger and Bill Kwon
Barry Sloane, second-generation Chairman, President, and CEO of his family’s bank, Century Bank, weighed whether to sell to Eastern Bank. As a small regional bank, Century faced a number of challenging trends, such as digitization and market share decline in the coming... View Details
Keywords: Family Office; Business Exit; Banking; Family; Massachusetts; Boston; United States; Acquisition; Business Exit or Shutdown; Family Business; Family and Family Relationships; Interpersonal Communication; Decision Making; Finance; Banks and Banking; Risk and Uncertainty; Emotions; Banking Industry; Boston; Massachusetts; United States
Cohen, Lauren, Grace Headinger, and Bill Kwon. "Century Bank: Closing Time?" Harvard Business School Case 223-040, October 2022. (Revised January 2023.)