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- All HBS Web (453)
- Faculty Publications (259)
- Profile
Andres Sarmiento
someone else's life. I want to lead a team in which we have mutual respect and we are constantly developing new skills. I want to face the more complex challenges of interpersonal relationships and become good at doing so. I look forward... View Details
- Web
Equip our students to become leaders for racial equity. - Advancing Racial Equity
engage issues of race, material that familiarizes faculty with Black experiences, and the interpersonal skill development described in section 2. The Senior Associate Dean for Culture and Community will... View Details
- 01 Jun 2011
- News
Alumni Books
Female Vision: Women’s Real Power at Work by Sally Helgesen and Julie Johnson (MBA ’82) (Berrett-Koehler Publishers) Helgesen and Johnson demonstrate that what women perceive in organizations (like interpersonal factors) often goes... View Details
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
collection look at how to improve decision making, encouraging employees to speak up, and the difficulty of coordinating communication in a complex organization. Enjoy! Most Popular Articles 2000-2010 Creating a Positive Professional... View Details
Keywords: by Sean Silverthorne
- 13 Mar 2018
- First Look
March 13, 2018
little is known about the interpersonal consequences of the advice-seeking process. In this paper, we investigate the interpersonal consequences when an advisor believes his or her advice will be ignored. We... View Details
Keywords: Sean Silverthorne
- December 1999
- Article
Changes in the Work Environment for Creativity during Downsizing
By: T. M. Amabile and Regina Conti
This study examined the work environment for creativity at a large high-technology firm before, during, and after a major downsizing. Creativity and most creativity-supporting aspects of the perceived work environment declined significantly during the downsizing but... View Details
Keywords: Organizational Culture; Situation or Environment; Creativity; Resignation and Termination; Employees; Business or Company Management; Motivation and Incentives; Management Practices and Processes; Crisis Management; Groups and Teams; Communication; Announcements; Interpersonal Communication
Amabile, T. M., and Regina Conti. "Changes in the Work Environment for Creativity during Downsizing." Academy of Management Journal 42, no. 6 (December 1999): 630–640.
- October 2001
- Supplement
BMW AG: The Digital Auto Project-An Interview With Chris Bangle, Head of Global Design
By: Stefan H. Thomke
Chris Bangle describes how BMW is trying to reduce its development time by half with the aid of computer-aided technologies. To leverage these technologies in the very competitive automotive industry, he talks about how BMW is faced with the challenges of changing its... View Details
Keywords: Interpersonal Communication; Management Practices and Processes; Time Management; Product Development; Organizational Change and Adaptation; Problems and Challenges; Competition; Information Technology; Auto Industry
Thomke, Stefan H. "BMW AG: The Digital Auto Project-An Interview With Chris Bangle, Head of Global Design." Harvard Business School Video Supplement 602-802, October 2001.
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- Web
An Emerging Entrepreneur | Social Enterprise | Harvard Business School
provide high-quality, relevant education and training in interpersonal skills to students who may not have planned to go to college,” says Bichara. “We want to prepare them to understand and play an important role in the 21st-century... View Details
- 01 Jun 1998
- News
Generation Next
such as the life cycles of the family business, dilemmas inherent in working with relatives, grooming the next generation of company leadership, governance of the firm, and managing the impact of wealth on the family. "We spend much of the time wrestling with the... View Details
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
“Delivering patient care is one of those situations where timely speaking up can be a matter of life and death, or frequently a matter of high- or low-quality care.” “Psychological safety describes a belief that the work environment is safe for View Details
- Profile
Jeremy Burnham
already had the quantitative side and was looking for the opposite,” says Jeremy. “I was impressed that HBS focused less on analytics and more on interpersonal and communications skills – that it was less... View Details
- 15 Nov 2006
- Research & Ideas
Lessons Not Learned About Innovation
innovation teams under too much bureaucracy, treating the innovators as more valued corporate citizens than those who work in the current business, and hiring leaders who don't have the relationship and communications skills necessary to... View Details
Keywords: by Sean Silverthorne
- October 2022 (Revised January 2023)
- Case
Century Bank: Closing Time?
By: Lauren Cohen, Grace Headinger and Bill Kwon
Barry Sloane, second-generation Chairman, President, and CEO of his family’s bank, Century Bank, weighed whether to sell to Eastern Bank. As a small regional bank, Century faced a number of challenging trends, such as digitization and market share decline in the coming... View Details
Keywords: Family Office; Business Exit; Banking; Family; Massachusetts; Boston; United States; Acquisition; Business Exit or Shutdown; Family Business; Family and Family Relationships; Interpersonal Communication; Decision Making; Finance; Banks and Banking; Risk and Uncertainty; Emotions; Banking Industry; Boston; Massachusetts; United States
Cohen, Lauren, Grace Headinger, and Bill Kwon. "Century Bank: Closing Time?" Harvard Business School Case 223-040, October 2022. (Revised January 2023.)
- 18 Jun 2013
- First Look
First Look: June 18
influence-seeking risk managers (1) establish and maintain interpersonal connections with decision makers and how they (2) adopt, deploy, and reconfigure tools-practices that we define collectively as toolmaking. Using prior literature... View Details
Keywords: Anna Secino
- January 2008 (Revised May 2008)
- Case
Comcast New England: A Journey of Organizational Transformation
By: Michael Beer and Anita Arun
This case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,... View Details
Keywords: Transformation; Interpersonal Communication; Customer Satisfaction; Employee Relationship Management; Management Teams; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Performance Improvement; Telecommunications Industry; New England
Beer, Michael, and Anita Arun. "Comcast New England: A Journey of Organizational Transformation." Harvard Business School Case 908-405, January 2008. (Revised May 2008.)
- Blog
In-Person Programs: Q&A with Portfolio Directors
same-and different-about in-person programs now. WAS IT HARD TO KEEP THE LEARNING MOMENTUM GOING DURING THE PAST EIGHTEEN MONTHS? Vicki Good (VG): We knew the faculty would do a great job in class. The question was: Could we build a View Details
- 28 Apr 2023
- Blog Post
How Employers Can Support LGBTQ+ Employees
the company norms and culture.” Actively solicit feedback and listen to members of your community about their lived experience so that these practices are part of the conversation. Equity audits can also be used to bring in outside... View Details
Keywords: All Industries
- 19 Jan 2023
- Blog Post
11 Ways to Reengage Employees in the New Year
team members individually to talk about their professional and personal development goals. With more information about their team, managers can deepen interpersonal connections and recommend specific conferences, projects, courses, and... View Details
Keywords: All Industries
- June 2018
- Case
Candor at Clever
By: Ethan Bernstein and Om Lala
Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share and headcount. As with many high-growth companies, however, early employees (many of whom had never managed people before) had been given the opportunity to manage teams, and... View Details
Keywords: Performance Feedback; Talent Development And Retention; Talent Management; Feedback; Difficult Conversations; Radical Candor; Scaling Start-ups; Scaling And Growth; Developing Effective Managers; Effective Managers; First-time Managers; Kim Scott; Clever; Bay Area; Silicon Valley; Interpersonal Communication; Talent and Talent Management; Human Resources; Leadership Development; Management Practices and Processes; Management Skills; Management Style; Organizations; Organizational Culture; Performance Evaluation; Conflict and Resolution; Technology Industry; Education Industry; San Francisco; United States
Bernstein, Ethan, and Om Lala. "Candor at Clever." Harvard Business School Case 418-087, June 2018.