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  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

Setting the right sales targets for employees is a difficult balancing act, with long-term consequences on growth and morale. Setting a target too low, making it easily achievable, might cause an an employee to not put in the effort.... View Details
Keywords: by Michael Blanding
  • November 2008 (Revised March 2011)
  • Case

a-connect: In Search of Talent Partners (A)

By: Robert G. Eccles and Dilyana Karadzhova
a-connect was started in 2002 by three former McKinsey partners who wanted to develop an alternative business model consulting firm, which they have positioned as a high-end staffing company. The company has been very successful, growing to revenues of CHF 30 million... View Details
Keywords: Business Model; Decision Choices and Conditions; Initial Public Offering; Selection and Staffing; Growth and Development Strategy; Marketplace Matching; Expansion; Consulting Industry
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Eccles, Robert G., and Dilyana Karadzhova. "a-connect: In Search of Talent Partners (A)." Harvard Business School Case 409-036, November 2008. (Revised March 2011.)
  • 31 May 2011
  • First Look

First Look: May 31

Chai, Kamen Bliznashki, and Courtney HylandHarvard Business School Case 611-057 Gordon Zong is trying to teach Chinese universities and research institutes how to do effective technology transfer and IP licensing, but he is trying to do it in an environment with weak... View Details
Keywords: Sean Silverthorne
  • 25 Jul 2016
  • Research & Ideas

Who is to Blame for 'The Great Training Robbery'?

first identifying and beginning to remove barriers that block system effectiveness.” Because large corporations are made up of many subsystems—business units, global functions, regions, and operating units—across-the-board corporate programs are rarely the View Details
Keywords: by Roberta Holland; Education
  • 29 Aug 2022
  • Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

world, is released by statistics bureaus in multiple countries, and is commonly discussed in news media and policy discussions alike. In our paper, recently published in Nature Human Behaviour, we argue that researchers and policymakers... View Details
Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser
  • 13 Dec 2021
  • Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

come as analysts predict a coming wave of M&A deals that were long pushed back by the COVID-19 pandemic. As COVID restrictions fade, American companies are expected to move forward with delayed acquisitions in the months ahead, Zhang says. These acquisitions under... View Details
Keywords: by Lane Lambert
  • 09 Nov 2011
  • Working Paper Summaries

CEO Bonus Plans: And How to Fix Them

Keywords: by Kevin J. Murphy & Michael C. Jensen
  • 09 Dec 2013
  • Research & Ideas

Cultural Disharmony Undermines Workplace Creativity

up with the right answers, he found those who had more people in their social network from different cultures who disliked each other did about 23 percent worse on the test. This makes sense, says Chua. "Just as a child observing parents... View Details
Keywords: by Michael Blanding
  • 30 Oct 2019
  • Research & Ideas

How to Recover Gracefully After Shutting Down Your Startup

is doing, but “sideways” is rarely the right direction. For example, in early 2016, leaders of the package delivery venture Shyp were refining the company’s business model and dialing back earlier expansion moves in search of profit.... View Details
Keywords: by Danielle Kost
  • 17 Nov 2020
  • Research & Ideas

Why a Blended Workforce May Be Key to Lasting Competitive Advantage

In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details
Keywords: by Joseph B. Fuller
  • 17 Jun 2015
  • Lessons from the Classroom

Excellence Comes From Saying No

human rights commission of the war-torn African country where he was raised. He systematically used the course material to criticize hypocrisy at the commission-as well as criticize himself for not having... View Details
Keywords: by Michael Blanding
  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

suppliers' production processes—whether it be their pollution emissions, the human rights of their workers, or the pay and safety conditions under which their workers operate. Wal-Mart's recent initiatives... View Details
Keywords: by Martha Lagace
  • 22 Dec 2008
  • Research & Ideas

10 Reasons to Design a Better Corporate Culture

organization consistently builds and reinforces such a culture, it creates a competitive edge that is hard to replicate. Excerpted with the permission of Harvard Business Press from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable... View Details
Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler
  • 19 Oct 2021
  • Research & Ideas

Fed Up Workers and Supply Woes: What's Next for Dollar Stores?

it in time for the holiday season. But right now, I might not be able to make it into stores by Christmas." I’m sure there are cost pressures on Dollar General and Dollar Tree, especially the “treasure hunt” merchandise. All that stuff... View Details
Keywords: by Christine Pazzanese, Harvard Gazette; Retail
  • 24 Sep 2018
  • Research & Ideas

How Cost Accounting is Improving Healthcare in Rural Haiti

under-staffed facility,” Mukherjee explains in the case study. “Our goal cannot be to deliver care at the cheapest cost; it should be to have sufficient resources to do what is right for the patient.” One clear benefit of using... View Details
Keywords: by Carmen Nobel; Health
  • 04 Apr 2022
  • What Do You Think?

As Disney Board Chair, What Would You Advise CEO Bob Chapek Regarding 'Don’t Say Gay'?

150 other companies in signing a Human Rights Campaign letter opposing the legislation. He decided to make no public statements to support or reject the governor’s expected signature of the bill—that is,... View Details
Keywords: by James Heskett
  • 13 Mar 2005
  • Research & Ideas

The Tricky Business of Nonprofit Brands

from relief and hands-on work to policy and advocacy roles. Why do you think we are seeing this trend? A: The move towards advocacy is driven by two main themes, an increase in the importance of taking human View Details
Keywords: by Manda Salls
  • 05 May 2008
  • Research & Ideas

Connecting with Consumers Using Deep Metaphors

and some linguists argue the only way, to learn about the content of emotions. Knowing the actual content of an emotion is critical. The right type of emotion might be activated but involve the wrong content. For example, when an... View Details
Keywords: by Martha Lagace; Consumer Products
  • 29 Sep 2021
  • Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

That's just human nature." That leads to a “cascading effect” that is difficult for most people to anticipate, much like the way that the public was surprised by the speed with which COVID-19 spread in early 2020, Peterson says. “Consider... View Details
Keywords: by Rachel Layne
  • 03 May 2023
  • Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

pretty bad. The present is better than 100 years ago and much better than 200 years ago. Today, the tech world is building AI systems and making decisions that will use human inferences and data built on the past. So instead of mimicking... View Details
Keywords: by Barbara DeLollis
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