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  • autumn 1991
  • Article

The Topic of Quality in Business School Education and Research

By: Robert S. Kaplan
Keywords: Quality; Higher Education; Research; Education Industry
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  • 6 Aug 1991 - 8 Aug 1991
  • Conference Presentation

Keynote Address

By: Robert S. Kaplan
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  • July 1991 (Revised May 1999)
  • Teaching Note

Winchell Lighting, Inc. (A) and (B) TN

By: Robert S. Kaplan
Teaching Note for (9-187-074) and (9-187-075). View Details
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  • May 1991
  • Case

Bureau of Engraving and Printing, The: Determining the True Cost of Money (A)

By: Robert S. Kaplan
Keywords: Money
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  • May 1991
  • Supplement

Bureau of Engraving and Printing, The: Determining the True Cost of Money (B)

By: Robert S. Kaplan
Keywords: Money; Cost; Public Administration Industry
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  • May 1991 (Revised May 1999)
  • Teaching Note

Manufacturers Hanover Corp.: Customer Profitability Report, Teaching Note

By: Robert S. Kaplan
Teaching Note for (9-191-068). View Details
Keywords: Profit; Customers; Banking Industry
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  • May–June 1991
  • Article

Profit Priorities from Activity-Based Costing

By: Robin Cooper and Robert S. Kaplan
Keywords: Activity Based Costing and Management; Profit
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  • April 1991 (Revised May 1999)
  • Teaching Note

Tektronix: Portable Instruments Division (A), Teaching Note

By: Robin Cooper and Robert S. Kaplan
Teaching Note for (9-188-142). View Details
Keywords: Teaching; Information
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  • spring 1991
  • Article

New Systems for Measurement and Control

By: Robert S. Kaplan
Keywords: System; Measurement and Metrics
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  • February 1991
  • Case

Burlington Northern: The ARES Decision (A)

By: Julie H. Hertenstein and Robert S. Kaplan
Burlington Northern's decision whether to invest in ARES, an automated train control system, is a ($350 million) strategic investment in information technology. Although set in a service industry (railroad) the issues around this decision arise in many organizations... View Details
Keywords: Investment; Rail Transportation; Information Technology; Competitive Strategy; Performance Evaluation; Performance Effectiveness; Cost vs Benefits; Technology Adoption; Technological Innovation; Customers; Quality; Rail Industry
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  • February 1991
  • Case

Burlington Northern: The ARES Decision (B)

By: Julie H. Hertenstein and Robert S. Kaplan
The ARES team formally proposes that Burlington Northern implement the ARES system. The project meets resistance. In light of financial restructuring and high level of debt, executives wonder whether the company can afford ARES. Weak links during the ARES development... View Details
Keywords: Accounting Audits; Restructuring; Cost vs Benefits; Decision Choices and Conditions; Borrowing and Debt; Capital Budgeting; Projects; Technology Adoption; Service Industry
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  • November 1990 (Revised May 1999)
  • Teaching Note

Analog Devices, Inc.: The Half-Life System, Teaching Note

By: Robert S. Kaplan
Teaching Note for (9-190-061). View Details
Keywords: Hardware
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  • November 1990 (Revised May 1999)
  • Teaching Note

Metabo GmbH & Co. KG, Teaching Note

By: Robert S. Kaplan
Teaching Note for (9-189-146). View Details
Keywords: Germany
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  • October 1990
  • Case

Manufacturers Hanover Corp.: Customer Profitability Report

By: Robert S. Kaplan
Banking company noting declining profitability from its traditional lending activities has started to measure the total profitability of its lending relationships. A loan pricing model estimates the profit and return-on-equity from commercial loans. Additional work was... View Details
Keywords: Investment Return; Revenue; Commercial Banking; Banks and Banking; Customer Value and Value Chain; Banking Industry
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  • Article

Contribution Margin Analysis: No Longer Relevant/Strategic Cost Management: The New Paradigm

By: Robert S. Kaplan
Keywords: Accounting; Cost; Management; Finance
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  • fall 1990
  • Article

Measures for Manufacturing Excellence: A Summary

By: Robert S. Kaplan
Keywords: Measurement and Metrics; Production; Information
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  • September 1990 (Revised May 1999)
  • Teaching Note

Texas Eastman Co., Teaching Note

By: Robert S. Kaplan
Teaching Note for (9-190-039). View Details
Keywords: Texas
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  • July 1990 (Revised October 1997)
  • Case

Siemens Electric Motor Works (A) (Abridged)

By: Robert S. Kaplan
Explores how a cost system can help support a firm's decision to change strategies. In the process, the students are introduced to a simple activity-based cost system. Siemens Electric Motor Works found itself facing an increasingly competitive environment and so made... View Details
Keywords: Activity Based Costing and Management; Cost Accounting; Cost; Adoption; Cost vs Benefits; Management Analysis, Tools, and Techniques; Production; Business Strategy; Electronics Industry; Manufacturing Industry
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  • 1990
  • Chapter

Limitations of Cost Accounting in Advanced Manufacturing Environments

By: Robert S. Kaplan
Keywords: Cost Accounting; Manufacturing Industry
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  • 1990
  • Book

Measures for Manufacturing Excellence

By: Robert S. Kaplan
Keywords: Manufacturing Industry
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