by Michael Luca - Publications - Faculty & Research

27 Jan 2017
News

Feel Better About American Divisiveness By Comparing Ourselves To Other Countries

16 Nov 2016
Research & Ideas

Turning One Thousand Customers into One Million

soliciting feedback from its most loyal and vocal customers” As impressive as that accomplishment was, 1,000 customers is hardly enough to ensure long-run success. For that, these companies had to scale up dramatically, from 1,000 to over 1 million, which is the... View Details

Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations

Article

Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety

By: Alison Wood Brooks, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I. Norton and Maurice Schweitzer

From public speaking to first dates, people frequently experience performance anxiety. And when experienced immediately before or during performance, anxiety harms performance. Across a series of experiments, we explore the efficacy of a common strategy that people... View Details

Keywords: Behavior; Performance; Emotions

Citation

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Courses by Faculty Unit - Course Catalog

Elective Curriculum: Course Descriptions Last Updated: 18 Nov 2024 By Unit View by Unit | View by Course Title | View by Faculty | Print View... View Details

04 Jun 2008
Working Paper Summaries

Coming Clean and Cleaning Up: Is Voluntary Disclosure a Signal of Effective Self-Policing?

Keywords: by Michael W. Toffel & Jodi L. Short

1998
Book

Competing by Design: The Power of Organizational Architectures

By: D. Nadler and Michael Tushman

Keywords: Organizational Design

Citation

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07 Oct 2011
Working Paper Summaries

What Environmental Ratings Miss

Keywords: by Auden Schendler & Michael Toffel

16 Oct 2017
News

750 Gun Deaths a Year Are Prevented by Waiting Periods, Study Finds

12 Feb 2016
Working Paper Summaries

Enhancing the Practical Relevance of Research

Keywords: by Michael W. Toffel; Education

02 Nov 2006
Working Paper Summaries

Resolving Information Asymmetries in Markets: The Role of Certified Management Programs

Keywords: by Michael W. Toffel

11 Mar 2024
News

In Harmony

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, my name is Julia Hanna; I’m an associate editor at the HBS Alumni Bulletin. Last November I flew to Seoul, South Korea to interview Michael Kim (MBA 1990) of MBK Partners. Often referred to as one of... View Details

Keywords: Julia Hanna; photograph by Jun Michael Park

Article

Handshaking Promotes Deal-Making by Signaling Cooperative Intent

By: Juliana Schroeder, Jane L. Risen, Francesca Gino and Michael I. Norton

We examine how a simple handshake—a gesture that often occurs at the outset of social interactions—can influence deal-making. Because handshakes are social rituals, they are imbued with meaning beyond their physical features. We propose that during mixed-motive... View Details

Keywords: Handshake; Cooperation; Affiliation; Competition; Negotiation; Nonverbal Communication; Negotiation Participants; Behavior; Communication Intention and Meaning; Negotiation Deal

20 Aug 2001
Research & Ideas

Making an Ally of Uncle Sam

Goals for influencing government should flow directly from the analytic frameworks that companies use to develop business strategies. As Michael Porter noted in Competitive Strategy, "No structural analysis is complete without a... View Details

Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar

16 Jul 2008
Op-Ed

What Should Employers Do about Health Care?

of health insurance obligations. But by disengaging, employers lose much of their ability to influence the costs of poor health. This is what many European companies have discovered. In Sweden, for example, excessive rates of absenteeism... View Details

Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health