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- All HBS Web
(2,618)
- News (1,115)
- Research (1,111)
- Events (3)
- Multimedia (116)
- Faculty Publications (456)
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- September 2013 (Revised February 2016)
- Case
GlaxoSmithKline: Sourcing Complex Professional Services
By: Heidi K. Gardner and Silvia Hodges Silverstein
Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection and law firms' traditional time-based billing with data-driven decision making and an online reverse auction. In... View Details
Keywords: Legal Industry; Procurement; Professional Service Firms; Pricing; Competition; Change Management; Supply Chain Management; Legal Liability; Business Processes; Legal Services Industry; Pharmaceutical Industry
Gardner, Heidi K., and Silvia Hodges Silverstein. "GlaxoSmithKline: Sourcing Complex Professional Services." Harvard Business School Case 414-003, September 2013. (Revised February 2016.)
- 25 Mar 2014
- First Look
First Look: March 25
link: http://www.palgrave.com/Products/TitlePrint.aspx?PID=362801 August 2013 Proceedings of the National Academy of Sciences Investors Prefer Entrepreneurial Ventures Pitched by Attractive Men By: Brooks, Alison Wood, Laura Huang, Sarah... View Details
Keywords: Sean Silverthorne
- 19 Mar 2018
- Sharpening Your Skills
8 Ways To Be An Environmentally Conscious Manager
entrepreneurs in this book broke with multiple conventions. Not surprisingly, they were often treated by contemporaries as crazy. It turns out that yesterday’s crazies are the historical origins of the sustainable world of the... View Details
- 05 Jul 2017
- What Do You Think?
Can Innovation Save Us From Ourselves?
failed to live up to the billing it is currently receiving from some inside and outside the tech communities. Worse yet, the price to be paid for progress in innovations such as artificial intelligence may be greater than the benefit... View Details
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
Following the murder of George Floyd in 2020, business leaders vowed to change organizational culture to increase diversity and inclusion. Some companies established more robust employee affinity groups, others diversified the voices on... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
- 06 Apr 2007
- What Do You Think?
Will Market Forces Stop Global Warming?
Summing Up Debate on this month's questions occurred on at least three levels. Is global warming occurring? Do humans (primarily through CO2 emissions) have much to do with it? Should we rely on market forces to provide appropriate responses, or will this require... View Details
- 02 Jan 2001
- Research & Ideas
Gurus in the Garage
and growth. That triumph can be attributed to the Valley's distinctive geography, history, and culture. Why The Triumph Viewing the valley from the flight approach to San Francisco International, one is struck by how small the region is.... View Details
Keywords: by Dorothy Leonard & Walter Swap
- 23 Aug 2019
- Sharpening Your Skills
Has the Corporate Mission Just Been Disrupted?
companies within most industries adopted an increasingly similar set of sustainability practices. This study by by Ioannis Ioannou and George Serafeim examines the interplay... View Details
- 29 May 2001
- Research & Ideas
Genomics: Can We Start Making Money Now?
drugs, and will they be less expensive?' My answer is, 'I don't know, and probably not.' Lechleiter was one of several panelists to discuss, "Breaking the Genetic Code: The Business of Life Science in the 21st Century" at the 2001 Global Alumni Conference,... View Details
Keywords: by Sean Silverthorne
- 10 Dec 2012
- Research & Ideas
Why We Blab Our Intimate Secrets on Facebook
the temptation just not to bother protecting people's privacy. But I would hope that the virtuous marketer would resist that temptation." To read more: For detailed accounts of research by Leslie John, Alessandro Acquisti, and View Details
Keywords: by Carmen Nobel
- 17 Oct 2013
- Research & Ideas
Reserve Bank Governor Discusses India’s Financial Opportunities
acknowledged both. While stabilizing the economy is a satisfying challenge, "the kind of public attention you get can be negative," he said. "I don't like my kids reading some of the stuff that's written about me But policy makers have to accept that... View Details
Keywords: by Carmen Nobel
- 16 Apr 2008
- Lessons from the Classroom
Chris Christensen: Legend of the Classroom
discussion from one point to the next—are remembered often by the legions of MBA students, doctoral candidates, and faculty members Christensen taught during an HBS career that spanned half a century, from the 1940s until his death in... View Details
- 12 Oct 1999
- Research & Ideas
Throwing Your Opponent: Strategies for the Internet Age
with Microsoft (The Free Press), Yoffie and Michael A. Cusumano of MIT's Sloan School of Management use this high-tech confrontation to outline a comprehensive approach to strategy in the ultracompetitive environment created by the... View Details
Keywords: by Daniel Penrice
- 08 Feb 2018
- Op-Ed
What’s Missing From the Debate About Trump’s Tax Plan
fair. To someone who holds this view, the case for more progressive taxation is self-evident, especially in an environment like ours of high and rising inequality. In contrast, the right tends to emphasize that we are “together by... View Details
Keywords: by Matthew Weinzierl
- 05 Sep 2000
- What Do You Think?
Whither the Information Economy?
'75)Mercer Management Consulting As if that wasn't enough, he asserted that information, in part because of these characteristics, is diffusive and hard to contain, especially that containing high proprietary value. Any number of people from President Clinton to View Details
Keywords: by James Heskett
- 17 Dec 2020
- Research & Ideas
The 10 Most Popular Stories of 2020
that eight of the 10 most-read HBS Working Knowledge stories of the year were COVID-focused. Readers sought insights from HBS faculty about everything from managing large-scale remote work to leading during a crisis. The year was also marked View Details
Keywords: by Dina Gerdeman
- 19 Dec 2016
- Research & Ideas
The 10 Most Popular Stories of 2016
offer “precise” bids for company shares yield better outcomes than those who offer round-number bids, according to research by Petri Hukkanen and Matti Keloharju. Bernie Madoff Explains Himself Eugene Soltes phoned convicted felon Bernie... View Details
Keywords: by Carmen Nobel
- 08 Apr 2009
- Research & Ideas
Clayton Christensen on Disrupting Health Care
reactor" in accelerating the rise in health-care costs. Why is this system such a problem? A: By some estimates, 50 percent of all health care is driven by physician and hospital supply, not View Details
- 12 Dec 2012
- Research & Ideas
Power to the People: The Unexpected Influence of Small Coalitions
widespread skepticism for the possibility of fair regulation. The power of big business is limited by the need to work with a range of powerful but diffuse societal groups. In his new book, Strength in Numbers: The Political Power of Weak... View Details
Keywords: by Kim Girard
- 02 Jul 2010
- What Do You Think?
Is Profit as a “Direct Goal” Overrated?
decision-making and even to the future and viability of capitalism. One debate concerned the primacy of profit as a goal. Deaver Brown led this argument by saying, "Profit is the only legitimate goal of a corporation ," pointing... View Details
Keywords: by Jim Heskett