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      • March 1997 (Revised October 1999)
      • Case

      Stone Container in Honduras (A)

      By: James K. Sebenius and Hannah Bowles
      Chicago-based Stone Container Corp., a leading producer of cardboard containers and paper bags, proposes a large-scale pine forest management and utilization program in the La Mosquitia region of Honduras. A framework agreement with the government is strongly endorsed... View Details
      Keywords: Negotiation Preparation; Negotiation Types; Environmental Sustainability; Conflict of Interests; Globalized Firms and Management; Developing Countries and Economies; Government and Politics; Manufacturing Industry; Pulp and Paper Industry; Honduras; Chicago
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      Sebenius, James K., and Hannah Bowles. "Stone Container in Honduras (A)." Harvard Business School Case 897-172, March 1997. (Revised October 1999.)
      • March 1997 (Revised November 2013)
      • Case

      Purity Steel Corporation, 2012

      By: Robert L. Simons and Antonio Davila
      Managers introduce a new performance evaluation system based on sales growth and return-on-investment (ROI). A branch manager wonders whether his new warehouse should be leased to mitigate the impact on ROI. Formulas and performance calculations are provided. A... View Details
      Keywords: Investment Return; Judgments; Motivation and Incentives; Performance Efficiency; Compensation and Benefits; Salesforce Management; Performance Consistency; Performance Productivity; Steel Industry
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      Simons, Robert L., and Antonio Davila. "Purity Steel Corporation, 2012." Harvard Business School Case 197-082, March 1997. (Revised November 2013.)
      • January 1997
      • Background Note

      Conducting a Performance Appraisal Interview

      By: Michael Beer
      Discusses typical problems experienced by managers in conducting performance appraisal interviews. The underlying causes of these problems are analyzed and ideas are presented that might help managers overcome these problems. A rewritten version of an earlier note. View Details
      Keywords: Compensation and Benefits; Managerial Roles; Performance Evaluation; Problems and Challenges
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      Beer, Michael. "Conducting a Performance Appraisal Interview." Harvard Business School Background Note 497-058, January 1997.
      • January 1997 (Revised July 1998)
      • Case

      Dendrite International (Condensed)

      By: John A. Deighton
      This version has been shortened to concentrate on the issue of managing a long selling process and long post-sale account relationship. The focus on the pharmaceutical industry in the United States, Europe, and Japan is preserved. Broader questions of expansion into... View Details
      Keywords: Customer Focus and Relationships; Marketing Strategy; Product Development; Sales; Expansion; Chemical Industry; Pharmaceutical Industry; Japan; Europe; United States
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      Deighton, John A. "Dendrite International (Condensed)." Harvard Business School Case 597-072, January 1997. (Revised July 1998.) (request a courtesy copy.)
      • January 1997
      • Background Note

      Simulation as a Decision Aid

      By: Roy D. Shapiro
      A brief introduction to simulation--what it is, why it's used, etc. Meant to set context for a first class on simulation. A rewritten version of an earlier note. View Details
      Keywords: Mathematical Methods; Decision Making
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      Shapiro, Roy D. "Simulation as a Decision Aid." Harvard Business School Background Note 697-062, January 1997.
      • January 1997 (Revised August 2007)
      • Case

      Computron, Inc. (2006)

      By: John A. Quelch
      In July 1996, Mr. Thomas Zimmermann, European Manager of Computron, must select a price for a new computer for his largest customer. A rewritten version of an earlier case. View Details
      Keywords: Customer Relationship Management; Price; Product; Europe
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      Quelch, John A. "Computron, Inc. (2006)." Harvard Business School Case 597-063, January 1997. (Revised August 2007.)
      • September 1996 (Revised October 1996)
      • Case

      Clarkson Lumber Company

      By: Thomas R. Piper
      The owner of a rapidly growing retail lumber company is considering the financial implications of continued rapid growth. The magnitude of the company's future financing requirements must be assessed in the context of the company's access to bank finance and/or equity... View Details
      Keywords: Business Growth and Maturation; Financial Reporting; Forecasting and Prediction; Business Strategy; Financial Strategy; Commercial Banking; Borrowing and Debt; Equity; Corporate Finance
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      Piper, Thomas R. "Clarkson Lumber Company." Harvard Business School Case 297-028, September 1996. (Revised October 1996.)
      • June 1996 (Revised November 1996)
      • Background Note

      Economic Gains from Trade: Comparative Advantage

      By: Robert E. Kennedy and Nancy F. Koehn
      How nations trade and whether they benefit from it are two of the oldest and most important questions in political economy. In the 170 years since David Ricardo formally developed the theory of comparative advantage, it has become one of the principles most widely... View Details
      Keywords: Business Model; Microeconomics; Trade; Cost Management; Business and Government Relations
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      Kennedy, Robert E., and Nancy F. Koehn. "Economic Gains from Trade: Comparative Advantage." Harvard Business School Background Note 796-183, June 1996. (Revised November 1996.)
      • February 1996 (Revised June 1997)
      • Case

      Northern Telecom (B)

      By: Robert J. Dolan and Sylvie Ryckebusch
      Documents two problems in the product development process of Northern Telecom's new Greenwich key systems product line. These problems are due to the conflicting goals of the marketing, design, and manufacturing groups in the product development team. A rewritten... View Details
      Keywords: Problems and Challenges; Product Development; Goals and Objectives; Telecommunications Industry
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      Dolan, Robert J., and Sylvie Ryckebusch. "Northern Telecom (B)." Harvard Business School Case 596-064, February 1996. (Revised June 1997.)
      • January 1996 (Revised July 1996)
      • Case

      Rabobank Nederland

      By: Kenneth A. Merchant and Robert S. Kaplan
      Describes the account manager's role and the history of one credit application. The purpose is to evaluate various methods the bank uses to influence account managers' behaviors. Also describes some alternatives being considered to improve the information systems used... View Details
      Keywords: Financial Management; Managerial Roles; Accounting; Information Management; Banks and Banking; Power and Influence; Banking Industry; Netherlands
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      Merchant, Kenneth A., and Robert S. Kaplan. "Rabobank Nederland." Harvard Business School Case 196-119, January 1996. (Revised July 1996.)
      • December 1995
      • Case

      Layton Canada

      By: Debora L. Spar
      In 1993, Layton Canada finds itself caught in an intractable political situation. As part of a global reorganization process, the firm has been transformed from a subsidiary of a Dutch parent corporation to a subsidiary of a U.S. parent. Now, if it continues with its... View Details
      Keywords: Trade; Government and Politics
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      Spar, Debora L., Lygeia Ricciardi, and Laura Bures. "Layton Canada." Harvard Business School Case 796-108, December 1995.
      • November 1995 (Revised June 1997)
      • Case

      Northern Telecom (C): Norstar Is Born

      By: Robert J. Dolan and Sylvie Ryckebusch
      Documents the successful launch of Northern Telecom's Norstar Key Systems product line. A rewritten version of an earlier case. View Details
      Keywords: Product Launch; Success; Telecommunications Industry
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      Dolan, Robert J., and Sylvie Ryckebusch. "Northern Telecom (C): Norstar Is Born." Harvard Business School Case 596-065, November 1995. (Revised June 1997.)
      • October 1995
      • Case

      Centex Telemanagement, Inc. (A)

      By: William A. Sahlman and Andrew S. Janower
      Contains a description of the events surrounding the financing of Centex Telemanagement, Inc. by Sierra Ventures, a venture capital fund. The case is written from the perspective of the venture capitalists and is designed to teach students about the process of venture... View Details
      Keywords: Business Startups; Venture Capital; Entrepreneurship; Financing and Loans
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      Sahlman, William A., and Andrew S. Janower. "Centex Telemanagement, Inc. (A)." Harvard Business School Case 396-101, October 1995.
      • September 1995 (Revised June 1996)
      • Background Note

      Preparing and Using the Statement of Cash Flows

      By: Robert L. Simons and Antonio Davila
      Explains the concepts and procedures behind the statement of cash flows. Presents an overview of the reporting objectives of this report, and describes in detail the preparation of the cash flow statement using both the indirect method and the direct method. A complete... View Details
      Keywords: Financial Statements; Cash Flow
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      Simons, Robert L., and Antonio Davila. "Preparing and Using the Statement of Cash Flows." Harvard Business School Background Note 196-108, September 1995. (Revised June 1996.)
      • September 1995
      • Supplement

      Chemical Bank Lotus Notes Demonstration Software: Macintosh Version

      By: Lynda M. Applegate
      Keywords: Applications and Software; Digital Platforms; Banking Industry
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      Applegate, Lynda M. "Chemical Bank Lotus Notes Demonstration Software: Macintosh Version." Harvard Business School Spreadsheet Supplement 196-702, September 1995.
      • September 1995
      • Supplement

      Chemical Bank Lotus Notes Demonstration Software: Windows Version

      By: Lynda M. Applegate
      Keywords: Applications and Software; Digital Platforms; Banking Industry
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      Applegate, Lynda M. "Chemical Bank Lotus Notes Demonstration Software: Windows Version." Harvard Business School Spreadsheet Supplement 196-701, September 1995.
      • August 1995 (Revised December 2003)
      • Case

      Cricket Road, 503

      By: William J. Poorvu and Donald A. Brown
      In September 2003, Mason Sexton, a young, inexperienced developer, was making plans to replace a rooming house he had inherited next to the University of Virginia campus in Charlottesville with a new 14-unit, 5-story apartment house. His attempts to assemble the... View Details
      Keywords: Property; Entrepreneurship; Housing; Buildings and Facilities; Construction; Risk and Uncertainty; Management Practices and Processes; Real Estate Industry; United States
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      Poorvu, William J., and Donald A. Brown. "Cricket Road, 503." Harvard Business School Case 396-001, August 1995. (Revised December 2003.)
      • August 1995 (Revised April 1998)
      • Background Note

      A Note for Analyzing Work Groups

      By: Linda A. Hill
      Presents a model for understanding the behavior and evolution of primary, stable work groups over time. The model describes contextual factors, design factors, and emergent culture as determinants of group behavior and performance. Describes emergent behavior, norms,... View Details
      Keywords: Groups and Teams; Balance and Stability; Behavior; Situation or Environment
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      Hill, Linda A. "A Note for Analyzing Work Groups." Harvard Business School Background Note 496-026, August 1995. (Revised April 1998.)
      • August 1995
      • Case

      Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges

      By: Richard L. Nolan
      Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff, global network, client/server architecture, new data center issues, outsourcing, a new highly strategic customer... View Details
      Keywords: Information Technology; Information Infrastructure; Applications and Software; Organizational Design; Problems and Challenges
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      Nolan, Richard L. "Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges." Harvard Business School Case 196-017, August 1995.
      • August 1995
      • Case

      Slade Plating Department, The

      By: Linda A. Hill
      Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture. Includes decision opportunity. A rewritten version of an earlier case. View Details
      Keywords: Conflict and Resolution; Values and Beliefs; Organizational Culture; Decision Making
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      Hill, Linda A. "Slade Plating Department, The." Harvard Business School Case 496-018, August 1995.
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