Publications

April 1998 (Revised November 1999)
Case

Hamilton Financial Investments: A Franchise Built on Trust

By: Robert L. Simons and Antonio Davila

Provides a vehicle for students to evaluate risk management in the fast-paced mutual funds industry. A new risk manager has been hired to install new management controls and procedures. A series of decisions will determine how much business and franchise risk the... View Details

Keywords: Risk Management; Management Teams; Managerial Roles; Forecasting and Prediction; Investment Funds; Performance Evaluation; Corporate Strategy; Change Management; Financial Services Industry; Banking Industry

March 1998
Teaching Note

Acme Investment Trust TN

By: Josh Lerner

Teaching Note for (9-296-042). View Details

Keywords: Financial Services Industry

February 1998
Article

'A Matter of Trust': Effects of Communication on the Efficiency and Distribution of Outcomes

By: K. L. McGinn, J. Moag and M. H. Bazerman

Keywords: Trust; Communication; Outcome or Result; Distribution

Read Now

1998
Article

The Nature of Trust and Its Impact on Relationship Management Activities

By: Joseph P. Cannon, Greg Gundlach and Das Narayandas

Keywords: Trust; Relationships; Management

August 1997 (Revised June 1999)
Case

Providian Trust: Tradition and Technology (A)

By: F. Warren McFarlan and Melissa Dailey

A major trust company attempts to implement a major software system while simultaneously reengineering business processes. Providian Trust, a previously non-IT intensive organization, must completely reposition its management of technology to deal with IT's new... View Details

Keywords: Change Management; Financial Institutions; Business Processes; Organizational Change and Adaptation; Information Technology; Applications and Software; Financial Services Industry

July 1997
Article

The Presidio Trust legislation: Preservation or Privatization?

By: Brian Trelstad

This analysis of the Presidio Trust legislation places the recent developments on the Presidio in the context of a century and a half of environmental planning. By first exploring the Presidio's history, and then tracing the more recent legislative background to the... View Details

Keywords: Presidio; Presidio Trust; National Parks; Urban Parks; Public-private Management; Natural Environment; Urban Scope; Planning

1996
Chapter

Managing the Hidden Cost of Distrust in Downsizing

By: D. Sull and N. Nohria

Keywords: Trust; Ethics; Restructuring; Cost Management

31 May 1996 - 04 Oct 1996
Conference Presentation

Leadership, Ethics, and Organizational Integrity

By: Lynn S. Paine

Keywords: Leadership; Ethics; Organizations; Trust

March 1996 (Revised April 1996)
Case

State Street Bank and Trust Company: New Product Development

By: Gary P. Pisano and Maryam Golnaraghi

Portrays the dilemma faced by Marsh Carter, CEO and chairman of the board of State Street Bank, in May 1995. For the past decade, the bank earned continually expanding earnings through its rapidly growing custody business. Now, as that business matures and custodial... View Details

Keywords: Product Development; Finance; Problems and Challenges; Management Teams; Organizational Change and Adaptation; Change Management; Strategy; Banking Industry

March–April 1996
Article

Can Public Trust in Nonprofits and Governments Be Restored?

By: Regina E. Herzlinger

Keywords: Trust; Nonprofit Organizations; Government and Politics

1996
Conference Presentation

Trust and Opportunism in Interorganizational Collaboration

By: Ranjay Gulati

November 1995 (Revised October 2000)
Case

Acme Investment Trust

By: Josh Lerner

Acme Investment Trust is considering investing in a private equity partnership that is seeking only 15% of the profits, instead of the standard 20%. The management fee requested, however, is higher than in its earlier fund. The pension managers must consider the... View Details

Keywords: Compensation and Benefits; Private Equity; Organizations; Investment Funds; Motivation and Incentives; Financial Services Industry

28 Sep 1995
Lecture

Managing Corporate Integrity." Speaker. "American Corporate Counsel Association Regional Meeting."

By: Lynn S. Paine

Keywords: Trust

February 1995
Article

Does Familiarity Breed Trust? The Implications of Repeated Ties on Contractual Choice in Alliances

By: Ranjay Gulati

Keywords: Trust; Contracts; Decision Choices and Conditions; Alliances

1995
Article

Managing Distrust: The Hidden Cost of Downsizing

By: D. Sull and N. Nohria

Keywords: Management; Job Cuts and Outsourcing; Cost; Trust

October 1994
Case

Bankers Trust: Global Investment Bank

By: Andre F. Perold and Kuljot Singh

In October 1992, Eugene Shanks, president of Bankers Trust New York Corp., and Brian Walsh, head of the Global Investment Bank (GIB) business unit, are considering a proposal for a large and complex financing involving the North Sea Oil Co. (NSOC). The financing... View Details

Keywords: Risk and Uncertainty; Credit Derivatives and Swaps; Risk Management; Value Creation; Business History; Capital Markets; Financing and Loans; Financial Markets; Corporate Finance; Banking Industry; Energy Industry

March 1994 (Revised December 1995)
Case

McArthur/Glen Realty Corp.

By: William J. Poorvu and John H. Vogel Jr.

Jonathan Potter is considering an investment in the newly formed McArthur/Glen Real Estate Investment Trust. The case gives some background on real estate investment trusts and their history. Also discusses manufacturers' outlet shopping centers, the type of real... View Details

Keywords: Investment; Real Estate Industry

spring 1994
Article

Unilateral Commitments and the Importance of Process in Alliances

By: Ranjay Gulati, Tarun Khanna and Nitin Nohria

How the partners in an alliance view their joint venture can have much to do with its success or failure. Each partner fears that the other will get the larger payoff by acting opportunistically while it cooperates in good faith. The result is that both partners choose... View Details

Keywords: Management Style; Partners and Partnerships; Joint Ventures; Management Practices and Processes; Alliances; Trust; Game Theory

Article

Factors Affecting Trust in Market Research Relationships

By: C Moorman, R. Deshpande and G. Zaltman

Keywords: Trust; Markets; Research; Relationships