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- All HBS Web
(2,671)
- News (446)
- Research (1,746)
- Events (11)
- Multimedia (2)
- Faculty Publications (806)
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- 01 Jun 2005
- News
Better than Cash
Somerville, Massachusetts, needed advice on how to make the nonprofit more cost-effective, he might have considered attending business school. But he didn’t have to. Harvard Business School came to him in the form of alumni who have helped him develop a new View Details
- 01 Jun 2005
- News
Transforming the IRS
feedback from taxpayers and employees as well as measures of meaningful business results, was a critical step in changing attitudes. How did you improve customer service? There were no quick fixes or silver bullets. The IRS had to... View Details
- 01 Jan 2005
- News
Louis V. Gerstner, Jr., MBA 1965
twenty years ago the company was unprepared for changes in the marketplace as competitors emerged that offered clients individual pieces of the technology package, such as a database program or storage device. This brought about increased options and lower prices for... View Details
- 01 Jun 2016
- News
Ask the Expert: Barreling Ahead
(MBA 2002) BUECHLER: Our success starts with great products. We brew more than 100 new products we like to drink at our R&D facility every year. We couple that with an amazing team that loves to work hard and have fun. Finally, we love to create great View Details
- 01 Jun 2011
- News
Mr. Start-Up
ideas to make people’s lives more fun or more productive, is an amazing opportunity. The other thing that’s important to me is to interact with people in a way that will earn their respect and make them want to do business with me — as investors, partners, or View Details
- 01 Mar 2009
- News
Gazprom Goes Global
keep those states close to Russia and its sphere of influence, Gazprom had been billing them less for natural gas than its European customers. However, when Gazprom and the Russian government resolved to compete more openly in world markets, the company decided to... View Details
- 01 Dec 2015
- News
Alumni and Faculty Books for December 2015
Alumni Books Think to Win: Unleashing the Power of Strategic Thinking by Paul Butler, John F. Manfredi, and Peter Klein (MBA 1971) (McGraw-Hill Education) The authors provide a proven plan for making View Details
- 01 Sep 2018
- News
September 2018 Alumni and Faculty Books
leaving their survival uncertain. Minorities are falling prey to an Islamist ideology that conveys values and customs diametrically opposed to European ones. Terrorist acts have become the “new normal,” part of daily life. The North-South... View Details
- 13 Jun 2017
- News
Finding Common Ground
company seem bigger than it actually was. He was almost discovered when a Japanese customer arrived in the United States and insisted they meet and go to dinner. Two years shy of legal drinking age, Crespin spent the evening in mortal... View Details
Keywords: Ralph Ranalli
- 06 Feb 2025
- News
How to Judge Your Next Job
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Clay Christensen was a legendary professor and thinker and his “Jobs to Be Done” theory—this idea that customers buy products to solve problems—was one of his... View Details
- 01 Dec 2007
- News
Lighten Up
HBS and the Kennedy School of Government. Coup, who’s 41 and a numbers whiz, worked as the policy director for the anti-deficit Concord Coalition in Washington, D.C.; a strategic planner in the office of the American Stock Exchange’s... View Details
- 01 Feb 2000
- News
Financial Services 24/7
brokerage did Schwab reorganize. So it was a one-time disruptive technology," says McFarlan. Firms must also be strategic in anticipating when customers are ready to try new ways of doing things. It took... View Details
Keywords: Susan Young
- 01 Feb 2001
- News
Drilling Down
competitors. An exploration and production company founded in 1967, CMS employs 180 workers in the United States, South America, and Africa. "Some of these mergers facilitate the purchase of properties that are no longer strategic to the... View Details
- 08 Mar 2018
- News
HBSAAA Leads the Way in Celebrating African American Alumni Impact
part of it, but at the core, these ads are a very strategic exercise. They reveal what’s happening competitively in an industry.” So how did the ads fare, according to the Kellogg students? Of the 39 non-network advertisers reviewed, top... View Details
Keywords: Margie Kelley
- 01 Mar 2017
- News
Swimming with the Stream
just a jogging soundtrack. “How can I be the person people think of when they think about power and inspiration? How can I be the go-to destination for music and feminism?” she says. “The best companies are the ones that think, ‘How can I serve the View Details
Keywords: Dan Morrell
- 07 Sep 2021
- News
Skydeck Voices: For My Next Act
about how do you get a monopoly to behave in a manner that treats its customers with respect, that drives efficiency and innovation as it would if it was competing for its business and for its life. If you'd asked me would I want to do... View Details
- 12 Aug 2010
- News
You Can’t Take It with You
“How Will You Measure Your Life?” Well-known for his introduction of the “disruptive technology” concept, Christensen outlines how he counseled members of the MBA Class of 2010 to craft as thoughtful and strategic an approach to their... View Details
- 01 Jun 2022
- News
Turning Point: Sparking Change
Gillette, Pillsbury, and L’Oréal. In 2001, I launched The ComfortCake Company, selling pound cakes based on my original recipes to customers ranging from United Airlines to Walmart. But teaching was always at the back of my mind as a... View Details
- 01 Dec 2019
- News
Shaping Leaders Who Understand Business and the Environment
ambitious efforts to institute new wood sustainability initiatives, and strategize about how Nike could use the World Cup to showcase its commitment to corporate responsibility. Toffel knows that today’s students can make a difference,... View Details
Keywords: April White
- 01 Jun 2003
- News
Student Conferences, at a Glance
Lee-Chin, chairman and CEO of AIC, a Canadian mutual fund company. “Our behavior today will be our history tomorrow,” Chin said. “We have to make sure it is well written.” Panels included alumni from recent MBA classes discussing the ups... View Details