Strategic Behavior - Publications - Faculty & Research

April 2020 (Revised January 2022)
Case

Uber: Competing Globally

By: Alexander J. MacKay, Amram Migdal and John Masko

This case describes Uber’s global market entry strategy and responses by regulators and local competitors. It details Uber’s entry into New York City (New York), Bogotá (Colombia), Delhi (India), Shanghai (China), Accra (Ghana), and London (United Kingdom). In each... View Details

Keywords: Business Ventures; Business Growth and Maturation; Business Model; Geography; Geographic Location; Geographic Scope; Globalization; Global Strategy; Multinational Firms and Management; Globalized Markets and Industries; Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Innovation and Invention; Disruptive Innovation; Innovation Strategy; Law; Management; Growth and Development Strategy; Growth Management; Markets; Demand and Consumers; Consumer Behavior; Network Effects; Emerging Markets; Market Design; Market Entry and Exit; Market Participation; Supply and Industry; Industry Structures; Planning; Strategic Planning; Relationships; Business and Community Relations; Business and Government Relations; Business and Stakeholder Relations; Labor and Management Relations; Networks; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Expansion; Information Technology; Mobile and Wireless Technology; Digital Platforms; Transportation; Transportation Networks; Transportation Industry; Technology Industry; Africa; Ghana; Asia; China; Shanghai Shi; Shanghai; India; New Delhi; Europe; United Kingdom; England; London; Latin America; North and Central America; United States; New York (city, NY); New York (state, US); South America; Colombia

Citation

Educators

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29 Nov 2023
News

A Holiday Benefit Dinner in LA; Seattle Club Revival Underway

Clubs News Clubs News Southern California Holiday Gala Will Boost Scholarship Fund After a brief hiatus due to the pandemic, the HBS Association of Southern California (HBSASC) is once again hosting its annual Holiday Benefit Gala on December 9 to support the HBSASC... View Details

Keywords: Margie Kelley

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

conversations with their bosses, notes Thomas DeLong, who teaches organizational behavior at Harvard Business School. "I'm amazed that although organizations are willing to set metrics for success in difficult times, so few... View Details

Keywords: by Paul Michelman

21 Aug 2019
Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

Operations Management Unit. “We are now able to work on all these rich new sources of visual data.” In a forthcoming paper in the Strategic Management Journal, Machine Learning Approaches to Facial and Text Analysis: Discovering CEO Oral... View Details

Keywords: by Michael Blanding

20 Nov 2012
First Look

First Look: November 20

Carney Abstract This experiment tested whether changing one's nonverbal behavior prior to an important social evaluation could improve performance on the evaluated task. Participants adopted expansive, open (high-power) poses or... View Details

Keywords: Sean Silverthorne

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

brands goes to digital media. What happens when products with sensors generate such volumes of customer experience data that advertising may be a less significant factor?” Jeff Polzer, of the Organizational Behavior faculty, introduced... View Details

Keywords: by Dina Gerdeman

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

Khanna: There are many reasons why you can have the rug pulled out from under your feet in developing countries. You have capricious behavior on the parts of opportunistic people, if there are no checks and balances to prevent them from... View Details

Keywords: by Sean Silverthorne

12 Jun 2012
First Look

First Look: June 12

shared value: focus on relationships, not on transactions, by using pricing to communicate that you value customers as people; set prices proactively to discourage detrimental behavior and to encourage View Details

Keywords: Sean Silverthorne

22 May 2018
First Look

New Research and Ideas, May 22, 2018

improved girls’ outcomes by moving households’ human capital investments closer to the efficient frontier. This is consistent with an incomplete contracting model, where negotiation allows daughters to strategically cooperate with... View Details

Keywords: Dina Gerdeman

January 2019
Case

Understanding the Brand Equity of Nestlé Crunch Bar: A Market Research Case

By: Jill Avery and Gerald Zaltman

In early 2018, Nestlé announced the sale of its U.S. candy-making division and a select collection of 20 of its confectionery brands, including the Nestlé Crunch Bar, to Ferrero SpA for $2.8 billion. Under the terms of the Nestlé acquisition, each of the purchased... View Details

Keywords: Brand Equity; Marketing; Market Research; Qualitative Research; Marketing Communication; Customer Satisfaction; Brands and Branding; Consumer Behavior; Marketing Communications; Marketing Strategy; Food and Beverage Industry; United States; North America; Italy

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10 Oct 2011
Research & Ideas

Retailing Revolution: Category Killers on the Brink

2011. In the early 2000s, e-commerce was seen as a threat to entire store formats such as grocery, music, and toy stores. But as consumer behavior evolved over the last decade and as supply chains improved, it became apparent that the... View Details

Keywords: by Rajiv Lal & Jose B. Alvarez; Retail

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

give you fabulous strategic recommendations," he says. "Looking to up-and-comers is not only quite effective in getting great strategic advice but also in motivating these future leaders." Do... View Details

Keywords: by Carmen Nobel

25 Mar 2015
HBS Case

Tate’s Digital Makeover Transforms the Traditional Museum

or sculpture from the Tate collection, chosen based on the location, weather, and ambient noise surrounding the shaker. “Often there isn't a lot of strategic thinking behind their decision to be in social media” The provocative app is... View Details

Keywords: by Michael Blanding; Education

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

identify critical real-world problems as the basis for new research.” “I can’t help people if they don’t know about my work” Interacting with business practitioners is especially helpful in garnering new ideas for behavioral scientists... View Details

Keywords: by Carmen Nobel; Education

31 Oct 2011
Research & Ideas

The Most Powerful Workplace Motivator

little we found in terms of the economic reasons for doing this," Larkin says. "By far, the biggest predictor of this behavior was fear of being socially inferior to one's peers." (Those tempted to boost a paper's usage stats should note... View Details

Keywords: by Carmen Nobel

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

cramming is occurring? When companies spend a lot of money fixing product deficiencies, they may be cramming. Large charges or expenses to integrate an acquisition are a good tip-off. Another sign is when companies must convince customers to change their View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

01 Mar 2021
What Do You Think?

What Does Remote Work Mean for Middle Managers?

managing the execution of existing policies and practices to pursue goals often set by others. Middle managers lead smaller numbers of associates but with more intense interaction, requiring them to balance organization behavior and... View Details

Keywords: by James Heskett

Web

Attract additional Black talent to all parts of the HBS community. - Advancing Racial Equity

mentoring young scholars, hiring and promoting junior faculty, influencing HBS’s academic and strategic choices, and shaping and fostering our culture. To diversify our tenured ranks, we commit to investing deeply in the success of our... View Details

Web

Entrepreneurial Management Awards & Honors - Faculty & Research

one of 100 Black Board Members Making a Difference by Board Prospects in 2024. Archie L. Jones : Received the 2024 Dr. James I. Cash Advancing Pathways Award. Rembrand M. Koning : Winner of the 2024 Distinguished Paper Award from the View Details

21 Feb 2005
Op-Ed

Is Business Management a Profession?

executive compensation. Yet while laws, regulations, and policies have a clear role to play here, they are a relatively expensive and inefficient way for a society to promote responsible conduct and trustworthy business leadership. In the case of bad View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

Publications