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  • All HBS Web  (2,833)
    • People  (2)
    • News  (708)
    • Research  (1,703)
    • Events  (15)
    • Multimedia  (19)
  • Faculty Publications  (806)
← Page 19 of 2,833 Results →
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

service sector? What role does it play in the US economy? Heskett: Leadership practices in the service sector deserve attention because this sector represents nearly 90 percent of employment and nearly 80... View Details
Keywords: by Jim Aisner; Retail
  • 01 Apr 1996
  • News

Stewards of the Seventh Generation

practices is to comply with the law," says Rowe. "The second is to get out in front of the law, which is only going to get more complicated as attention is turned increasingly to environmental issues." NEES... View Details
Keywords: Marguerite Rigoglioso, Garry Emmons, Linda Goodspeed, and Elaine Gottlieb
  • 20 Aug 2001
  • Research & Ideas

Making an Ally of Uncle Sam

influence them. More specifically, this approach steers attention away from the political processes whereby administrative policies are formed and implemented . . . . These difficulties are compounded by the typical simplifying device... View Details
Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar
  • 20 Dec 2019
  • News

The 19 Musts of 2019

Origins, and author of four books, including Powerhouse: The Untold Story of Hollywood’s Creative Artists Agency (2016) MUST READ The Moment of Lift by Melinda Gates “Gates’s... View Details
Keywords: podcast; Arts, Entertainment
  • 04 Nov 2014
  • Working Paper Summaries

Making the Numbers? ‘Short Termism’ & the Puzzle of Only Occasional Disaster

Keywords: by Hazhir Rahmandad, Nelson P. Repenning & Rebecca Henderson
  • 2008
  • Other Unpublished Work

Accounting, Risk Management and the Aftermath of a Control Debacle

By: Anette Mikes
Despite the widespread adoption of risk management systems in the financial services industry, recent control debacles highlight the apparent lack of top managerial attention to risk controls. Yet in order to understand the workings and uses of risk controls (or any... View Details
Keywords: Risk Management; Governance Controls; Management Systems; Accounting; Conflict and Resolution; Trends; Financial Services Industry
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Mikes, Anette. "Accounting, Risk Management and the Aftermath of a Control Debacle." 2008.
  • 2022
  • Chapter

Sustainability for People and the Planet: Placing Workers at the Center of Sustainability Research

By: Julie Yen, Julie Battilana and Emilie Aguirre
Though workers face a series of critical challenges in contemporary work organizations, they are often overlooked in conversations about sustainable business. In this chapter, we argue that prioritizing the rights and well-being of workers is a core dimension of... View Details
Keywords: Environmental Sustainability; Employees; Well-being; Corporate Social Responsibility and Impact; Organizational Structure; Social Issues
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Yen, Julie, Julie Battilana, and Emilie Aguirre. "Sustainability for People and the Planet: Placing Workers at the Center of Sustainability Research." Chap. 11 in Handbook on the Business of Sustainability: The Organization, Implementation, and Practice of Sustainable Growth, edited by Gerard George, Martine R. Haas, Havovi Joshi, Anita M. McGahan, and Paul Tracey, 189–214. Edward Elgar Publishing, 2022.
  • April 2019 (Revised February 2025)
  • Case

Wendell Weeks at Corning Inc.: Extending a History of Life-Changing Innovations (A)

By: Ryan Raffaelli, David G. Fubini and Aldo Sesia
This case examines the leadership challenges associated with maintaining a culture of innovation in established organizations. It asks students to step into the shoes of a leader faced with making several tough decisions about when to invest (or to stop investing) in... View Details
Keywords: Innovation and Invention; Organizational Culture; Innovation Leadership; History; Technological Innovation; Investment; Decision Making
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Raffaelli, Ryan, David G. Fubini, and Aldo Sesia. "Wendell Weeks at Corning Inc.: Extending a History of Life-Changing Innovations (A)." Harvard Business School Case 419-003, April 2019. (Revised February 2025.)
  • 28 Nov 2011
  • Research & Ideas

Rethinking the Fairness of Organ Transplants

the attention of the United Network for Organ Sharing and the Organ Procurement and Transplantation Network, allowing it to be considered alongside other proposals. "The first step is for UNOS and OPTN... View Details
Keywords: by Dennis Fisher; Health
  • 2021
  • Book

The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World

By: Andrew J. Hoffman
Society and democracy are ever threatened by the fall of fact. Rigorous analysis of facts, the hard boundary between truth and opinion, and fidelity to reputable sources of factual information are all in alarming decline. A 2018 report published by the RAND Corporation... View Details
Keywords: Higher Education; Information; Civil Society or Community
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Hoffman, Andrew J. The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World. Stanford University Press, 2021. (Winner of the 2022 Responsible Research in Business Management Award.)
  • 08 Aug 2011
  • Research & Ideas

The Death of the Global Manager

and its efforts to establish Humanitarian Assistance for Neglected Diseases (HAND), a corporate social responsibility program focused on treatments for diseases that typically affect too small a population to warrant the attention View Details
Keywords: by Julia Hanna
  • May 2009
  • Article

The Empirical Impact of Intellectual Property Rights on Innovation: Puzzles and Clues

By: Josh Lerner
Economists have long seen the patent system as a crucial lever through which policymakers affect the speed and nature of innovation in the economy. It is not surprising, then, that the profound changes which have roiled the global patent system over the past 20 years... View Details
Keywords: Economy; Policy; Innovation and Invention; Intellectual Property; Rights; Business and Government Relations
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Lerner, Josh. "The Empirical Impact of Intellectual Property Rights on Innovation: Puzzles and Clues." American Economic Review: Papers and Proceedings 99, no. 2 (May 2009): 343–348. (Earlier version distributed as National Bureau of Economic Research Working Paper No. 8977.)
  • Web

the Art of American Advertising - Advertising Products

attention and were an integral factor in extending products’ market reach nationwide. Throughout the 1800s, black-and-white trade cards and business cards with fine detail were created through the process of... View Details
  • April 2015 (Revised July 2015)
  • Case

Proxy Access at Whole Foods

By: Jay Lorsch and Emily McTague
Proxy access grants shareholders meeting certain ownership requirements the right to nominate directors for election to the board without going through a typical proxy contest. In August 2010 the SEC approved a rule granting proxy access for shareholders meeting... View Details
Keywords: Board Of Directors; Proxy Advisor; Shareholder Activism; Shareholder Voting; Shareholder Votes; Proxy Battle; Institutional Change; Institutional Investing; Business and Shareholder Relations; Food and Beverage Industry; North America
Citation
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Lorsch, Jay, and Emily McTague. "Proxy Access at Whole Foods." Harvard Business School Case 415-073, April 2015. (Revised July 2015.)
  • 02 Jan 2018
  • News

Bringing Teachers to All of America

I'm really proud of. We've impacted tens of thousands of kids. “I think Teach For America has played a really critical role, in that, over the last 25 years, it has drawn View Details
  • 17 Feb 2022
  • Book

When Employees Feel a Sense of Purpose, Companies Succeed

oversight on the part of managers. Individuals voluntarily regulate themselves, refraining from behaviors that clash with the culture. Over the past few decades, many corporate leaders have sought to build strong cultures that define... View Details
Keywords: by Ranjay Gulati
  • 16 Feb 2023
  • Blog Post

The Rituals of Case Method Teaching

paying a lot of attention to what students are saying—I want to connect points and orchestrate the conversation towards a learning point. That cognitive capacity is more complex—I need to really concentrate... View Details
  • 2007
  • Working Paper

Acting Globally but Thinking Locally? The Influence of Local Communities on Organizations

By: Christopher Marquis and Julie Battilana
We develop an institutional theory of how local communities continue to matter for organizations, and why community factors are particularly important in a global age. Since globalization has taken center stage in both practitioner and academic circles, research has... View Details
Keywords: Geographic Location; Local Range; Globalization; Organizational Change and Adaptation; Business and Community Relations; Power and Influence
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Marquis, Christopher, and Julie Battilana. "Acting Globally but Thinking Locally? The Influence of Local Communities on Organizations." Harvard Business School Working Paper, No. 08-034, November 2007.
  • October 2017
  • Article

Toward a Prescriptive Theory of Dynamic Capabilities: Connecting Strategic Choice, Learning, and Competition

By: Gary P. Pisano
The field of strategy has mounted an enormous effort to understand, define, predict, and measure how organizational capabilities shape competitive advantage. While the notion that capabilities influence strategy dates back to the work of Andrews (1971, The Concept... View Details
Keywords: Business Admnistration; Market Structure; Firm Structure; Market Efficiency; Competency and Skills; Organizational Structure; Strategy
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Pisano, Gary P. "Toward a Prescriptive Theory of Dynamic Capabilities: Connecting Strategic Choice, Learning, and Competition." Industrial and Corporate Change 26, no. 5 (October 2017): 747–762.
  • 15 Nov 2016
  • News

Uncovering The Secrets of Mittelstand Success

companies prevalent in German-speaking countries—has long captured the attention of global business practitioners and scholars. Why are these firms so competitive globally, particularly in emerging markets,... View Details
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