Shared Office - Publications - Faculty & Research

30 Jul 2013
First Look

First Look: July 30

occupancy, providing a "spillover" effect. We find that the effects of inpatient workload on LOS spillover across patient types, which we theorize results from most inpatients, regardless of type, utilizing the same shared... View Details

Keywords: Anna Secino

30 Jan 2019
What Do You Think?

Who Will Measure up to These Two Remarkable Leaders?

was to focus on a particular market segment.) Roger Hallowell, in a doctoral dissertation submitted some years later, took issue with that notion based on his observation of a small number of incredibly successful service organizations. He concluded that these firms... View Details

Keywords: by James Heskett; Air Transportation; Financial Services

19 May 2011
Research & Ideas

Empathy: The Brand Equity of Retail

the Cleveland Clinic had lost business solely due to a lack of empathy. "It was like the prettiest girl in class not getting a date," Raman said. For Cosgrove, Barnett's story was a transformative experience that led the hospital to establish the View Details

Keywords: by Carmen Nobel; Health

19 May 2014
Research & Ideas

Why Companies Should Compete for Your Privacy

Consumers are increasingly wary about sharing personal information with firms. Yet when they benefit from providing information in exchange for lower prices or better services, many consumers will gladly make the privacy trade-off. But... View Details

Keywords: by Dina Gerdeman; Consumer Products

17 Dec 2013
First Look

First Look: December 17

three options to address this threat: doing nothing, licensing the focal IP ex ante, and paying agents to stay loyal. His optimal choice depends on external parameters-the share of untrustworthy agents in the population, the intensity of... View Details

Keywords: Carmen Nobel

12 Jan 2010
First Look

First Look: Jan. 12

transportation system. Like cars and taxis, PRT vehicles carried small groups—often just a single passenger—with no need to wait for a shared vehicle to arrive or for others to board. Yet PRT followed train systems in using an exclusive... View Details

Keywords: Martha Lagace

12 May 2009
First Look

First Look: May 12, 2009

U.S. manufacturing industries from the Economic Census. We then relate coagglomeration levels to the degree to which industry pairs share goods, labor, or ideas. To reduce reverse causality, where co-location drives input-output linkages... View Details

Keywords: Martha Lagace

16 Mar 2003
Research & Ideas

At the Center of Corporate Scandal Where Do We Go From Here?

performance. They have effectively outsourced the evaluation of CEO performance and compensation to the market, and often to consultants. As an example, from 1990 to 2001, the share of equity-based compensation in total CEO... View Details

Keywords: by Kim B. Clark

01 Oct 2024
Research & Ideas

How Politics Drives Business Decisions in a Polarized Nation

shows. Partisan divides exist even within specific professions. Democrats accounted for more than 50 percent of chief or general legal officers at firms, but Democrats made up only 27 percent of chief financial officers. Similar fissures... View Details

Keywords: by Jay Fitzgerald

30 Apr 2001
Research & Ideas

Big Companies, Big Opportunities—Big Questions

financial officer of Grupo Elektra, Latin America's leading specialty retailer and consumer finance company. Global banks are decreasing their positions in Latin America. Last year alone, he said, major banks reduced investments in Latin... View Details

Keywords: by Julie Jette

15 Dec 2015
First Look

December 15, 2015

the Art of Negotiation: How to Use Your Feelings to Your Advantage By: Brooks, Alison Wood Abstract—Negotiations can be fraught with emotion, but it’s only recently that researchers have examined how particular feelings influence what happens during deal making. Here... View Details

Keywords: Carmen Nobel

02 May 2000
Research & Ideas

Leading Professional Service Firms

problem—and everyone wants to talk about it and share experiences and solutions. Bringing together a diverse group of professionals creates a powerful learning environment precisely because we can draw on a wide range of professional,... View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

17 Nov 2014
Lessons from the Classroom

Managing the Family Business: Are Optimists or Pessimists Better Leaders?

office or leading the family are less likely to foster a culture of growth, risk taking, and wealth creation. According to Jeremy Dean, a researcher at University College London, optimists prefer to think about how they and others can... View Details

08 Oct 2013
First Look

First Look: October 8

fundamental business model has not changed in more than 100 years: very smart outsiders go into organizations for a finite period of time and recommend solutions for the most difficult problems confronting their clients. But at traditional strategy-consulting firms,... View Details

Keywords: Sean Silverthorne

22 Jun 2021
Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

information provided by office culture is gone. You could wear your best suit and have a two-hour meeting in the middle of the day with the C-suite of your firm’s biggest competitor without anyone being the wiser. Pause for a moment and... View Details

Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel

30 Aug 2011
First Look

First Look: August 30

multinational firms. The results indicate that increases in the share of a firm's innovation performed by inventors of a particular ethnicity are associated with increases in the share of that firm's... View Details

Keywords: Sean Silverthorne

10 Jan 2008
Sharpening Your Skills

Sharpening Your Skills: Operations Management

and improvements, the service industries in general are a long way behind manufacturing. Not all lean manufacturing ideas translate from factory floor to office cubicle. A lean operating system alters the way a company learns through... View Details

25 Aug 2003
Research & Ideas

Studying Japan from the Inside

Harvard Business School started its Japan Research Office in December 2001—smack in the middle of an incredibly turbulent time for the country's economy. The boom years of the 1970s and 1980s—when Japanese management practices and... View Details

Keywords: by Cynthia Churchwell

29 May 2001
Research & Ideas

Race Does Matter in Mentoring

reached the executive level at his organization. Why did he make it when so many other minorities plateaued in middle management? First, Williams had the good fortune to be hired by Nathan Barrett, a white manager who continually expanded Williams's responsibilities... View Details

Keywords: by David A. Thomas

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

payers. For example, an office assistant may order office products to be used by fifty people in a department and paid for by a central accounts payable facility. All these entities are customers. The advice... View Details

Keywords: by Robert Simons

Publications