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Show Results For
- All HBS Web
(11,695)
- People (51)
- News (3,436)
- Research (6,531)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,054)
- March 2013
- Module Note
Financial Services for the World's Poor
By: Shawn Cole
Cole, Shawn. "Financial Services for the World's Poor." Harvard Business School Module Note 213-107, March 2013.
- June 1991
- Case
Beth Israel Hospital: Managing Service Excellence
Linder, Jane C. "Beth Israel Hospital: Managing Service Excellence." Harvard Business School Case 191-141, June 1991.
- September 2000
- Teaching Note
Strategic Services at Andersen Consulting TN
By: Thomas J. DeLong
Teaching Note for (9-899-065). View Details
Keywords: Consulting Industry
- May 1986
- Case
Anaquest: The Professional Services Project (B)
Vitale, Michael R. "Anaquest: The Professional Services Project (B)." Harvard Business School Case 186-301, May 1986.
- October 1985 (Revised March 1987)
- Case
AT&T Communications: Connecticut Custom Services District
Klein, Janice A. "AT&T Communications: Connecticut Custom Services District." Harvard Business School Case 686-056, October 1985. (Revised March 1987.)
- September 1980 (Revised January 1983)
- Case
Federal Express: Customer Service Department (A)
Lovelock, Christopher H. "Federal Express: Customer Service Department (A)." Harvard Business School Case 581-017, September 1980. (Revised January 1983.)
- 30 Aug 2022
- News
Selling with Service Featuring Frank Cespedes
- Fall 1997
- Article
Why the Environment Needs National Service
By: Brian Trelstad
Trelstad, Brian. "Why the Environment Needs National Service." National Civic Review 86, no. 3 (Fall 1997): 219–225.
- Web
Statistical Resources - Research Computing Services
About Us Statistical Resources 4ms Technical Papers Our statisticians have compiled a few useful technical notes on various topics. In addition, the following document organizes many of these notes by topic and provides further details: RCS Econometrics Guide How to... View Details
- 11 Feb 2015
- News
Dedicated to a public service mission
Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of Labor as “stimulating and... View Details
- April 2010
- Teaching Note
IBM: The Corporate Service Corps (TN)
By: Christopher Marquis, Alison Comings and Bobbi Thomason
Teaching Note for [409106]. View Details
Keywords: Service Operations; Employees; Partners and Partnerships; Non-Governmental Organizations; Developing Countries and Economies; Corporate Social Responsibility and Impact; Programs; Global Strategy; Computer Industry; Information Technology Industry; Ghana; Tanzania; Romania; Philippines; Viet Nam
- October 2004 (Revised July 2006)
- Background Note
Ownership Structure in Professional Service Firms: Partnership versus Public Corporation
By: Ashish Nanda
This case reviews the relative merits of partnership and public ownership structures in professional services firms. It also evaluates the various rationales for converting partnership professional services firms to publicly owned firms. Finally, the case highlights... View Details
Keywords: Private Ownership; Transition; Partners and Partnerships; Public Ownership; Service Industry
Nanda, Ashish, and Lauren Prusiner. "Ownership Structure in Professional Service Firms: Partnership versus Public Corporation." Harvard Business School Background Note 905-038, October 2004. (Revised July 2006.)
- April 1983 (Revised June 1993)
- Case
Trade In Services and American Express
Keywords: Financial Services Industry
Badaracco, Joseph L., Jr., and David B. Yoffie. "Trade In Services and American Express." Harvard Business School Case 383-114, April 1983. (Revised June 1993.)
- June 2001 (Revised May 2002)
- Case
Tradeoffs: Juggling Careers in Professional Services Firms with Private Life
By: Thomas J. DeLong, Ashish Nanda, Scot Landry and Scott M O'Neil
Balancing professional and private lives continues to challenge single and committed partners alike. Professionals are expected to work long hours. It is simply part of the ethos of professional service firms. This case focuses on the lives of three couples connected... View Details
Keywords: Work-Life Balance; Family and Family Relationships; Problems and Challenges; Service Industry
DeLong, Thomas J., Ashish Nanda, Scot Landry, and Scott M O'Neil. "Tradeoffs: Juggling Careers in Professional Services Firms with Private Life." Harvard Business School Case 801-463, June 2001. (Revised May 2002.)
- February 2000 (Revised April 2005)
- Case
Gray Security: Building a South African Services Firm
Describes Gray Security Services, an entrepreneurial South African firm that has recently gone through a financial restructuring with the help of Brait Capital Partners, a private equity firm. Gray provides complete security services to companies in South Africa, other... View Details
Keywords: Initial Public Offering; Entrepreneurship; Equity; Growth and Development Strategy; Service Industry; South Africa
Kuemmerle, Walter, William J. Coughlin Jr., and Chad S Ellis. "Gray Security: Building a South African Services Firm." Harvard Business School Case 800-193, February 2000. (Revised April 2005.)
- Web
Research Computing Services - Faculty & Research
Research Services Research Computing Services 4ms Research Computing Services (RCS) is a centralized service dedicated to assisting with faculty... View Details
- May 2008 (Revised May 2010)
- Background Note
Organizational Alignment, Performance, and Change in Professional Service Firms
By: John J. Gabarro
This note describes the relationship between organizational alignment and performance in professional service firms and how to use McKinsey 7S Alignment to diagnose a firm's or practice's alignment, identify misalignments and determine how to bring about the changes... View Details
Gabarro, John J. "Organizational Alignment, Performance, and Change in Professional Service Firms." Harvard Business School Background Note 908-416, May 2008. (Revised May 2010.)
- Fall 2016
- Article
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier’s service level on demand from... View Details
Keywords: Demand and Consumers; Service Delivery; Supply Chain; Order Taking and Fulfillment; Retail Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Manufacturing & Service Operations Management 18, no. 4 (Fall 2016): 461–474.