Filter Results:
(794)
Show Results For
- All HBS Web (1,258)
- Faculty Publications (298)
Show Results For
- All HBS Web (1,258)
- Faculty Publications (298)
Sort by
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
says. Porter provides the example of a company focused on high-end features and service that is tempted during a recession to cut back in response to a customer’s price concerns. This is the wrong move, he says. By cutting back on what... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 05 Jun 2020
- Research & Ideas
How Anchor Investors Help Impact Funds Succeed
investments. "Funds with anchors are, on average, $9 million larger than those without anchors at last close." The initial anchor investment can serve as a quality indicator to other investors, including those that are more risk... View Details
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
provide quality products at a low price to low- and fixed-income consumers. Kmart, by contrast, couldn't seem to decide whether it was focusing on low- or middle-income consumers. What's more, it got distracted by a major foray into... View Details
- 21 Apr 2009
- First Look
First Look: April 21, 2009
care depends on the degree to which the hospital "co-specializes" in related areas (complementary spillovers). We find evidence of complementarities in specialization between cardiovascular care and related service areas.... View Details
Keywords: Martha Lagace
- 15 Nov 2016
- First Look
November 15, 2016
hiring (in this study, by the head office of a U.S. retail chain) or decentralized hiring (by store managers) leads to higher quality employee-company matches. While centralized hiring can ensure that enough resources are invested in... View Details
Keywords: Sean Silverthorne
- 08 Jan 2019
- First Look
New Research and Ideas, January 8, 2019
to deliver high-quality goods or services in a cost-effective manner. This concept has become increasingly relevant to cardiac catheterization laboratories, as insurers move away from fee-for-service reimbursement and toward payment... View Details
Keywords: Dina Gerdeman
- 30 Jul 2013
- First Look
First Look: July 30
India (B): Choosing the Right Candidate No description available. Purchase this case: http://hbr.org/search/113-131-PDF-ENG Harvard Business School Case 113-132 Transport Corporation of India (C): Dealing with Shortcomings in Service... View Details
Keywords: Anna Secino
- 24 May 2018
- Research & Ideas
Distance Still Matters in Business, Despite the Internet
Doing so yields a novel outlook. Research has found many variants of the same theme: The experience with the commercial internet depends on where you are located. It manifests in a surprising number of dimensions. For example, the quality... View Details
Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology
- 07 Jun 2016
- First Look
June 7, 2016
contrast the strengths and weaknesses of "open-ended questions" (e.g., World Management Survey) with "closed questions" (e.g., Management and Organizational Practices Surveys). For this type of data, open-ended questions give higher View Details
Keywords: Sean Silverthorne
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
kind of social contract, a promise of a certain mix of quality (D1), service (D2), novelty (D3), and reliability (D4) that adds up to a value that justifies the price. Of course, shareholders have always... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- 23 May 2018
- Research & Ideas
How to Know If Your Neighborhood Is Being Gentrified
shop may be a harbinger of things to come,” says Luca. The study didn’t specifically track the fate of existing shops or services after new businesses started opening in the area, so it’s possible the occasional shop might be crowded out... View Details
Keywords: by Dina Gerdeman
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
incentive to add more transparency on things like invoice markups and service costs? Myriad consumer websites help car buyers overcome that asymmetry with information on what dealers pay for cars, vehicle View Details
- 18 Jan 2016
- Research & Ideas
Hazard Warning: The Unacceptable Cost of Toxic Workers
data to decipher traits belonging to toxic workers. The result was anonymized personal data of almost 60,000 workers from 11 firms, about 70 percent of which were based in the United States. The positions were similar front-line, customer View Details
Keywords: by Roberta Holland
- 15 Jan 2013
- First Look
First Look: January 15
paper: http://ssrn.com/abstract=2190963 Which Does More to Determine the Quality of Corporate Governance in Emerging Economies, Firms or Countries? Authors:Hugill, Andrea, and Jordan Siegel Abstract Scholars of corporate governance have... View Details
Keywords: Sean Silverthorne
- November 2010 (Revised January 2011)
- Case
Computerized Provider Order Entry at Emory Healthcare
By: Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan and David LaBorde
The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE) across all of its hospitals and the challenges they faced in doing so. Issues such as standardization of care,... View Details
Keywords: Health Care and Treatment; Information Management; Management Systems; Standards; Service Delivery; Business Processes; Organizational Change and Adaptation; Projects; Information Technology; Applications and Software; Health Industry
Hamermesh, Richard G., F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan, and David LaBorde. "Computerized Provider Order Entry at Emory Healthcare." Harvard Business School Case 311-061, November 2010. (Revised January 2011.)
- Research Summary
Research Summaries
Sameer's research examines the dynamics of social networks inside organizations and their consequences for individual attainment and organizational success. His research encompasses three broad streams of activity.
Social Capital... View Details
- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
collision between these two different operating models and ways of solving a consumer problem. On the one hand, you have a more traditional firm with traditional human resource management. In the other model, you have software solving that problem with a bunch of... View Details
Keywords: by Dina Gerdeman
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
crucial social skills for young adults who grew up in single-child households, creates lifelong Yum! Brands customers, and develops a culture of customer service in a country where there was none. The restaurant management program is... View Details
- 23 Sep 2008
- First Look
First Look: September 23, 2008
individual-level data from an Indian software services firm to examine the effects of team familiarity and variation in market experience on multiple measures of performance for over 1,100 software development projects. Consistent with... View Details
Keywords: Martha Lagace
- September 2024
- Case
InfraCredit and the Project Inception Facility
By: John Macomber, Namrata Arora and Maagatha Kalavadakken
Around the world, large infrastructure projects are frequently stymied by the high cost and high uncertainty of the project inception phase: the research and engineering and planning prior to financial close and start of construction. Could there be a new kind of... View Details
Keywords: Infrastructure; Financial Institutions; Financial Instruments; Cost; Cash Flow; Capital; Assets; Financial Markets; Financial Strategy; Insurance; Energy; Product Development; Risk and Uncertainty; Business Strategy; Credit; Financial Services Industry; Financial Services Industry; Financial Services Industry; Africa; Nigeria