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  • 21 Nov 2023
  • Op-Ed

The Beauty Industry: Products for a Healthy Glow or a Compact for Harm?

In my recently published book Deeply Responsible Business, I write about business leaders since the 19th century who have acted responsibly, often by putting the welfare of their communities above the idea of maximizing profits. I make a sharp distinction between... View Details
Keywords: by Geoffrey Jones; Beauty & Cosmetics

    David A. Moss

    David Moss is the Paul Whiton Cherington Professor at Harvard Business School, where he teaches in the Business, Government, and the International Economy (BGIE) unit. He earned his B.A. from Cornell University and his Ph.D. from Yale.  In 1992-1993, he served as a... View Details

    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services
    • 05 Apr 2011
    • First Look

    First Look: April 5

    those that return instantaneous results—even when those results are identical. In five experiments that simulate service experiences in the domains of online travel and online dating, we demonstrate the impact of the labor illusion on... View Details
    Keywords: Sean Silverthorne
    • 16 Jun 2009
    • First Look

    First Look: June 16

      Working PapersOpen to Negotiation: Phenomenological Assumptions and Knowledge Dissemination (revised) Authors:Corinne Bendersky and Kathleen L. McGinn Abstract Phenomenological assumptions—assumptions about the fundamental qualities of... View Details
    Keywords: Martha Lagace
    • 05 Feb 2007
    • Research & Ideas

    Business and the Global Poor

    interests align? Kash Rangan: At its core, the private sector has always been about value creation—producing goods and services valued by consumers, generating employment, and delivering profits for shareholders. Nothing has changed in... View Details
    Keywords: by Sean Silverthorne
    • 02 Mar 2010
    • First Look

    First Look: March 2

    performance, in whatever way one chooses to define performance (for example, quality of life, or value creation for all entities), and provides access to that causal link. Integrity is thus a factor of production as important as knowledge... View Details
    Keywords: Martha Lagace
    • October 14, 2019
    • Article

    Designing Better Online Review Systems

    By: Geoff Donaker, Hyunjin Kim and Michael Luca
    Online reviews are transforming the way consumers choose products and services of all sorts. We turn to TripAdvisor to plan a vacation, Zocdoc to find a doctor, and Yelp to choose a new restaurant. Reviews can create value for buyers and sellers alike, but only if they... View Details
    Keywords: Reviews; Internet and the Web; Design; Quality; Reputation
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      The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to go from $0 to $100 Million

      The Sales Acceleration Formula provides a scalable, predictable approach to growing revenue and building a winning sales team. Everyone wants to build the next $100 million business and author Mark Roberge has actually done it using a unique methodology... View Details

      • March 1987 (Revised October 1993)
      • Case

      Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program

      By: W. Earl Sasser
      In recent years, Au Bon Pain (ABP), a chain of upscale French bakeries/sandwich cafes based in Boston, confronted a set of human resource problems endemic to the fast food industry (i.e., a labor shortage which made it difficult to attract and maintain quality crew... View Details
      Keywords: Motivation and Incentives; Managerial Roles; Retention; Employees; Performance Improvement; Recruitment; Problems and Challenges; Compensation and Benefits; Service Industry; Service Industry; Boston
      Related
      • Web

      Video Clips - Creating Emerging Markets

      also running a profitable company. Duration: 02:27 Dato' Sri Tahir Dato' Sri Tahir Base Of The Pyramid Dato' Sri Tahir, founder of a large financial services group in Indonesia, describes the need to attend to all potential consumers.... View Details
      • 23 Aug 2016
      • First Look

      August 23, 2016

      alternative measures of trade costs, address potential reverse causality, and explore regional patterns. CEO Personality and Firm Policies By: Gow, Ian D., Steven N. Kaplan, David F. Larcker, and Anastasia A. Zakolyukina Abstract—Based on two samples of high View Details
      Keywords: Sean Silverthorne
      • 17 Jan 2024
      • HBS Case

      Psychological Pricing Tactics to Fight the Inflation Blues

      considered especially effective today—as well as those that are losing luster. Tiered pricing guides consumers to make the ‘right’ choice An increasing number of firms are starting to use tiered pricing, a strategy that provides customers with several product or View Details
      Keywords: by Jay Fitzgerald; Consumer Products; Retail
      • Web

      Podcast - Business & Environment

      systems often fail, how Vytal’s “borrow and return” model changes consumer behavior, and how data, technology and behavioral science underpin their service design. Fabian also discusses the evolving regulatory landscape, including... View Details

        Krishna G. Palepu

        KRISHNA G. PALEPU is the Ross Graham Walker Professor of Business Administration, and has served previously as Senior Advisor to the President of Harvard University, and Senior Associate Dean at the... View Details

        Keywords: financial services; financial services; financial services; financial services; financial services; financial services
        • 2023
        • Working Paper

        Toward Decision-Useful Carbon Information

        By: Gunther Glenk
        Companies are increasingly viewed as crucial drivers for timely decarbonization. Current accounting practices for greenhouse gas (GHG) emissions, however, often leave corporate carbon disclosures and abatement obscured. Here I introduce a taxonomy for assuring the... View Details
        Keywords: Carbon Emissions; Decarbonization; Carbon Accounting; Net-zero Emissions; Greenhouse Gas Emissions; Environment; Environmental Impact; Management; Sustainable Cities; Corporate Disclosure; Environmental Accounting; Environmental Management; Climate Change; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Europe; North America; South America; Africa; Asia
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        • Web

        Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

        the right location. They also inform choices about service line growth and areas for affiliation. In today’s health care delivery systems many things are measured and reported yet most are surrogates for patient centered outcomes. Process... View Details
        • 25 Sep 2006
        • Research & Ideas

        How Software Platforms Revolutionize Business

        transformed nearly every major industry for the past quarter century." Think of software platforms as ring leaders of ecosystems in which a few or many companies can participate to reach users. These core products, like Windows, for example, offer software View Details
        Keywords: by Sean Silverthorne; Web Services; Web Services
        • 02 May 2023
        • What Do You Think?

        How Should Artificial Intelligence Be Regulated—if at All?

        that will relieve humanity of mind-numbing desk work with attendant improvements in quality and reductions in cost and allow people to pursue more creative and interesting work? Or a tool so powerful that it begins to crowd out even the... View Details
        Keywords: by James Heskett; Information Technology; Technology
        • 06 Apr 2010
        • First Look

        First Look: April 6

        firms' corporate governance and firms' strategic business activities within an industry are interlinked. By conducting a simultaneous economic analysis of business strategy and corporate governance, scholars can better discern the quality... View Details
        Keywords: Martha Lagace
        • 08 Sep 2010
        • First Look

        First Look: September 8, 2010

        domestic and imported inputs. Value data for imports and exports of services are too aggregated and valuations are questionable, while price data for service exports and imports are almost non-existent.... View Details
        Keywords: Sean Silverthorne