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Publications

Publications

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  • All HBS Web  (643)
    • News  (107)
    • Research  (458)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (264)

Show Results For

  • All HBS Web  (643)
    • News  (107)
    • Research  (458)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (264)
← Page 19 of 643 Results →

    Joe C. Thompson, Jr.

    Thompson expanded the chain now known as “7-Eleven” in hopes of helping his starving company. Boosted by the end of Prohibition in 1933, the retail chain, along with the temporarily revived ice business,... View Details
    Keywords: Retail

      Donald G. Fisher

      Fisher opened his first store in 1969 selling exclusively Levi’s jeans. Five years later, Fisher created his own line of women’s jeans, called Gap jeans. Fisher expanded his company to include 2,300 retail stores in the U.S., Canada,... View Details
      Keywords: Retail

        Julius Rosenwald

        Though Richard Sears was the genius behind his company’s merchandise success, it was Rosenwald who set up the organizational structure necessary to help grow Sears into the largest retailer of the mid 1900s. Rosenwald established separate... View Details
        Keywords: Retail

          Harry B. Cunningham

          Cunningham took over S. S. Kresge with a vision to convert the retail chain into a discounter. Cunningham opened the first K-Mart discount store in a Detroit suburb in 1962. When Cunningham embarked on his... View Details
          Keywords: Retail

            William T. Grant

            Grant had established a chain of 30 stores, the 25 cent-limit on merchandise was raised to one dollar. W. T. Grant Company evolved into one of the largest retailing companies in the nation. By the time of... View Details
            Keywords: Retail

              Robert E. Wood

              Wood joined the retail business as a general manager at Montgomery Ward and Company, where he advocated the building of retail stores to capitalize on the growing importance of the automobile. After... View Details
              Keywords: Retail
              • 01 Jun 2008
              • News

              Toy Story

              In 2005, a year after the venerable toy retailer FAO Schwartz emerged from bankruptcy, Ed Schmults (MBA ’89) became its CEO. “The company was relying on its glorious past but was without a clear brand direction,” Schmults explained to the... View Details
              Keywords: toys; Retail Trade
              • 08 Dec 2008
              • Research & Ideas

              Thinking Twice About Supply-Chain Layoffs

              centers can seriously affect an organization's bottom line and undermine its strategy. "My research reveals that what happens in the last 10 yards of retail supply chains is really important. Customers often... View Details
              Keywords: by Julia Hanna; Retail
              • 03 Feb 2016
              • Research & Ideas

              The State of Customer Service Leadership

              Southwest Airlines, for instance, has continued as a legendary US-based service provider since its inception in 1971, IKEA of Sweden has evolved to teach the world’s retailers about the power of a well- defined and well-executed service... View Details
              Keywords: by Jim Aisner; Retail
              • 28 Jul 2014
              • Research & Ideas

              Eyes Shut: The Consequences of Not Noticing

              safety of the employees who make the goods that the retailer sells? No need to feel awkward if your answer is no. Most people do not think about the harms created by indirect actions, that is, behaviors that hurt others indirectly, such... View Details
              Keywords: by Max H. Bazerman; Retail
              • 30 Jul 2019
              • News

              Turning Around Tesco

              The British-based grocery chain Tesco—the third-largest retailer in the world—recently marked its 100th anniversary with a record-setting, 30-hour dance relay in Wembley Stadium. There were other reasons to... View Details
              Keywords: Tesco; Retail Trade; Retail Trade

                Charles E. Merrill

                Merrill created the main street brokerage by founding the Merrill-Lynch Company. He was the first investment banker to realize that chain stores would one day dominate retailing and handled underwriting for... View Details
                Keywords: Finance
                • 22 Feb 2016
                • Research & Ideas

                The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

                California pharmacist and drugstore owner who balked at the price-slashing practices of chain store competitors and spearheaded a local price-control movement to protect her own bottom line—a crusade that would ultimately gain such... View Details
                Keywords: by Dina Gerdeman; Retail; Retail; Retail
                • 15 Jul 2015
                • Research & Ideas

                Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

                revenue for Amazon, in addition to the additional value the online retailing giant gets from the loyalty customers feel once they are enrolled. "THERE IS NO QUESTION THAT PRIME MEMBERS ARE EXTREMELY IMPORTANT FOR AMAZON, AND IT GIVES... View Details
                Keywords: Re: Sunil Gupta; Retail
                • 24 Apr 2014
                • News

                Bringing a global perspective to corporate Australia

                Peter Bohn (MBA 1998), managing director of the retail chain Diva in Eastern Europe, talks about the advantages of having a global business perspective. (Published April 2014) View Details
                • 15 Dec 2014
                • Research & Ideas

                Deconstructing the Price Tag

                sentiment, the researchers conducted six lab experiments in which participants answered questions about a simulated website of a fashion retailer selling T-shirts. The research also included a field study of sales figures at a real online... View Details
                Keywords: by Dina Gerdeman; Retail
                • 01 Mar 2010
                • News

                Eric Schiffer

                Schiffer Illustration by Daniel Vasconcellos Founded in 1982, 99¢ Only Stores is the oldest single-price retail chain in the country, with 273 locations in California, Texas, Arizona, and Nevada offering a... View Details
                Keywords: Julia Hanna; Miscellaneous Store Retailers; Miscellaneous Store Retailers

                  Thomas S. Monaghan

                  Monaghan founded the second largest pizza retailer in the United States. He discovered an effective new formula for Domino’s pizza, simplified the menu, limited toppings and pizza sizes, and concentrated on making deliveries in record... View Details
                  Keywords: Food & Tobacco
                  • 09 Jun 2003
                  • Research & Ideas

                  Incentives and Operational Excellence

                  to customers but also a problem for both stores and studios. Studios sell videocassettes to video rental stores at forty-five dollars, which are then rented out for around four dollars. Tapes are disposed of for five dollars after three months, so the View Details
                  Keywords: by Martha Lagace
                  • 01 Jun 1998
                  • News

                  New Releases

                  retail sales will pass through a franchise chain; fully 96 percent of the American population has eaten at a McDonald's. Considering the astonishingly rapid growth of chains in recent years, it is not... View Details
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