Responsive Expectations - Publications - Faculty & Research

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

compensation to performance, as they often fail to rein in pay when performance suffers. · Expectations placed on board members have increased. Most notably, Sarbanes-Oxley and the new listing requirements of the public exchanges have... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

12 May 2020
Research & Ideas

It’s Time To Relaunch Your Remote Team

it is saying that if someone sends work correspondence before and after certain timeframes it’s fine not to receive a response until business hours or maintaining consistent expectations for punctuality and... View Details

Keywords: by Tsedal Neeley

08 Nov 2021
Blog Post

4 Ways the MS/MBA is Preparing Me for a Career in Health Care and the Life Sciences

health care value chain in Israel and Western Europe, an experience that culminated in supporting the COVID-19 vaccine response as part of the McKinsey Social Sector Hub in Geneva. Why the MS/MBA Biotechnology: Life Sciences degree?... View Details

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Sustainable Business Strategy Course | HBS Online

strategic opportunities and articulate the business case for sustainability to achieve corporate social responsibility (CSR) goals within your or your clients' organization. "I now have a better understanding of sustainability and which... View Details

02 Mar 2016
News

David Moss is Rewriting History

market in early 18th-century Japan, Wall Street’s first financial panic in 1792, and the Federal Reserve’s highly controversial response to the global financial turmoil of 1931. The course debuted in the spring 2008 term; six weeks later... View Details

Keywords: April White

01 Oct 1999
News

Banking on Success

Stanley shortly after business school and has been with the firm ever since, save for a one-year period in the late 1990s when he was a partner at Lazard Frères. From 1986 to 1992, Kneisel, his wife, Anne, and their two sons lived in London, where he was the managing... View Details

Keywords: Deborah E. Blagg

14 Sep 2023
Blog Post

MBAs Accelerate Their Social Enterprise Ventures

the right expectation and rhythm for execution, discovering and developing talent to their potential, to being responsible for every decision I make. What's next? Teresa: In the year ahead, I’m excited to... View Details

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Global Business Course | HBS Online

Possibilities Frontier, and Trade Free E-Book How to Be a Purpose-Driven, Global Business Professional This guide will equip you with the skills needed to define your purpose, make the case for corporate social responsibility to internal... View Details

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

pandemic is likely to change how companies do business. Here’s what they said: Michael Beer: Organizations will develop trust-based cultures with employees The coronavirus challenge demands an organization-wide, honest conversation that enables truth to speak to... View Details

Keywords: by Dina Gerdeman

03 Jul 2013
What Do You Think?

What Are the Limits of Transparency?

those intentions. People establish relationships with institutions they trust ." Gerald Nanninga, in observing that we overdo caution, asked, "How can you expect people to implement the strategy if they don't know what it... View Details

Keywords: by James Heskett

12 Nov 2012
Research & Ideas

Pay Workers More So They Steal Less

employee theft. A cost-benefit analysis proved that what companies saved in cash and inventory loss covered about 39 percent of the costs associated with wage increases. (So if a company increases wages by $1, it can expect to lose almost... View Details

Keywords: by Kim Girard; Retail

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

responsiveness seems to have an even bigger impact on profitability,” Gupta says. Don’t change customers, change algorithms Applying both factors to data from a European television service company, for example, the researchers were able... View Details

Keywords: by Michael Blanding; Retail; Service; Financial Services

24 Jan 2011
HBS Case

Terror at the Taj

his father, a military man, telling him that his job is like being the captain of a ship. "I think that's the way everyone else felt, too," says Kang. "A sense of loyalty to the hotel, a sense of responsibility to the... View Details

Keywords: by Julia Hanna; Accommodations

05 May 2008
Research & Ideas

Connecting with Consumers Using Deep Metaphors

invoked imagery of Noah's Ark, one of the most famous containers of all time that withstood a major catastrophe. Q: How do you see the future of marketing? Is marketing becoming more or less responsive to consumer needs and desires? A:... View Details

Keywords: by Martha Lagace; Consumer Products

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Life & Leadership After HBS - Race, Gender & Equity

harassment they experienced and how it affected them, as well as what organizational features were associated with more or less sexual misconduct. This brief report offers a snapshot of the key themes which emerged. Work & Life Juggling View Details

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Disruptive Innovation Online Course | HBS Online

Community's Official Networking Group and gain exclusive access to events and other networking opportunities. Description of silent animated video above: Learner types an answer in the discussion board in response to a peer's question... View Details

25 Apr 2007
Research & Ideas

Feeling Stuck? Getting Past Impasse

have the answer in their back pocket: "This is what I need to accomplish, this is where I'll be, I expect things to go in this direction, and these are the goals I'm driving toward." Well, that certainty can change radically on... View Details

Keywords: by Martha Lagace

31 Aug 2020
What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

announced recently they would increase efforts to recruit persons of color, in part a response to the Black Lives Matter movement. Some of the same organizations made similar announcements in the past—yet the numbers of persons with... View Details