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- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
think in any of these cases I launched a revolution, but I think I was helpful. But the pace was so slow, and people were saying that these high deductibles represented consumer-driven health care. It's ridiculous. Consumer markets have... View Details
- 12 Jun 2018
- First Look
New Research and Ideas, June 12, 2018
decisions a firm makes when designing systems to support these workers are 1) what guidance to deliver and 2) what kind of training (if any) to provide. We examine these choices in the context of mobile money platforms—systems that allow... View Details
Keywords: Dina Gerdeman
- 30 Jun 2015
- First Look
First Look: June 30, 2015
leaders focus on the few things that produce results and experiences for the right customers; (3) the best service operating strategies don't require tradeoffs, so leaders foster "both/and" thinking in designing winning... View Details
Keywords: Carmen Nobel
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
strategy (and some consultants who advise on strategy) is that they assume that once you design strategy it gets executed. They don't look inside the process and realize that it's much more complicated. Bower: It's almost as if they think... View Details
Keywords: by Martha Lagace
- 15 Dec 2015
- First Look
December 15, 2015
findings and advice. Anxiety leads to poor outcomes. You will be less nervous about negotiating, however, if you repeatedly practice and rehearse. You can also avoid anxiety by asking an outside expert to represent you at the bargaining... View Details
Keywords: Carmen Nobel
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