Providing Marginal Rewards - Publications - Faculty & Research

06 Oct 2015
First Look

October 6, 2015

handbook addresses these key questions and many more. It provides a comprehensive overview of consumer psychology, examining cutting-edge research at the individual, interpersonal, and societal levels. Leading scholars summarize past and... View Details

Keywords: Sean Silverthorne

27 Jul 2011
Research & Ideas

Customer Loyalty Programs That Work

The customer rewards cards that clutter wallets and clog key chains of many a shopper may soon be no more, as retailers move from physical to digital (read: mobile apps) forms of loyalty program member identification. It's a smart... View Details

Keywords: by Maggie Starvish; Retail

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

books, is enormous. Later in this chapter, we've modeled the levels of gross margin or same-store sales declines, which, everything else equal, retailers in categories particularly hard hit by eCommerce could incur before their stores are... View Details

Keywords: Re: Rajiv Lal; Retail

02 Apr 2014
What Do You Think?

Has the Post-Capitalist Economy Finally Arrived?

and using 'money' facilitates the exchange of goods and services. So we are still capitalists " Barry Shere commented that "I do not see how profits are neutered as a result of the pressure on prices and margins per transaction.... View Details

Keywords: by James Heskett; Service

06 Feb 2018
First Look

First Look at New Research and Ideas: February 6, 2018

investigates dialog and objects in recurrent social practices. Drawing from both streams, this paper seeks to shed light on the complexity of cross-boundary teaming, while highlighting factors that may enhance its effectiveness. We develop an integrative model to View Details

07 May 2018
Research & Ideas

Why Online Retailers Should Hide Their Best Discounts

e-commerce world is a brutal competitive environment,” says Harvard Business School marketing professor Thales Teixeira. “One of the biggest levers retailers have at their disposal to bring in customers is price.” More discounts, however, means reduced View Details

Keywords: by Michael Blanding; Retail

28 Sep 2010
First Look

First Look: September 28, 2010

offers a compelling explanation for the strong ownership concentration seen in German business and reveals the malleable relationship between family and business. It provides rich empirical evidence that offers a new interpretation of... View Details

Keywords: Sean Silverthorne

07 Aug 2018
First Look

New Research and Ideas, August 8, 2018

August 2018 Negotiation and Conflict Management Research Raiffa Transformed the Field of Negotiation—and Me By: Bazerman, Max Abstract—Howard Raiffa was a role model, friend, and inspiration. He transformed the field of negotiation, and he transformed my career. This... View Details

Keywords: by Sean Silverthorne

28 May 2013
Research & Ideas

Can LEGO Snap Together a Future in Asia?

Asia," as one LEGO executive put it. Uncertainties of Asian retail. Many Asian countries lack a developed retail network. And while big chains like Walmart and Tesco are growing in China, the country still relies on many small retailers, few of which use common... View Details

Keywords: by Kim Girard; Entertainment & Recreation

16 May 2012
Research & Ideas

Can Decades of Military Overspending be Fixed?

virtually mandates changes to contracts as requirements are added or changed; and financial incentives that reward lowball contractor bids and provide negative sanctions for failing to spend all the... View Details

Keywords: by J. Ronald Fox; Service

19 Mar 2019
First Look

New Research and Ideas, March 19, 2019

low percentage of income contributed) and rewarded the poor (for their high percentage of income contributed). In Experiment 4, participants provided with public education contributions for five New York... View Details

Keywords: Dina Gerdeman

31 Mar 2002
Research & Ideas

You’re Wasting Your Employees! What You Can Do About It

operations of any company that wishes to flourish in the new age. And yet, a decade of organizational delayering, destaffing, restructuring, and reengineering has produced employees who are more exhausted than empowered, more cynical than self-renewing. Worse still, in... View Details

Keywords: by Christopher A. Bartlett & Sumantra Ghoshal

11 Aug 2003
Research & Ideas

Cheap, Fast, and In Control: How Tech Aids Innovation

marginal cost of experimentation and allow companies to create more learning more rapidly, provided that managers can capture that potential. My book provides a roadmap of how... View Details

Keywords: by Wendy Guild

15 Feb 2000
Research & Ideas

Growing Pains: Prescriptions for U.S. Health Care

companies to develop ever more sophisticated technologies, products, and systems — typically for the market's high end, where margins are greatest. However, the market's ability to utilize and pay for these advances grows more slowly,... View Details

Keywords: by Staff; Health

18 Sep 2000
Research & Ideas

Getting It Done: Improving Nonprofit Performance

Whereas the for-profit capital markets provide transparent objective criteria for making early- and later-stage investment decisions, balance risks with return, and create a "performance-driving cycle" by View Details

Keywords: by James E. Aisner

19 Jul 2004
Research & Ideas

Why Innovations Sit on the Shelf

excess inventory was a perennial problem for the company. The inventory could be sold off only via heavy discounting, which tended to depress margins for all sales. Since the warehouse was close to a major Canadian city, a group of... View Details

Keywords: by Michael Beer, Russell Eisenstat & Derek Schrader

15 Nov 2006
Research & Ideas

Lessons Not Learned About Innovation

rare, but too many executives swing for the fences with each new innovation. This not only marginalizes people who work on smaller projects, but also tends to result in projects modeled on existing market successes—that is, not that... View Details

Keywords: by Sean Silverthorne

15 Dec 2014
Research & Ideas

Deconstructing the Price Tag

When a company sets a price for a product, shoppers typically have no idea what it costs to produce that item. But it turns out that consumers reward efforts to lay out these figures—to deconstruct the price tag. In fact, new research... View Details

Keywords: by Dina Gerdeman; Retail

30 Apr 2019
First Look

New Research and Ideas, April 30, 2019

contributing to better organizational outcomes. Critically, our results were consistent regardless of geographic location. As such, this study provides some of the strongest evidence to date for the power of understanding psychological... View Details