Publications

23 Jun 2015
Video

Innovations Wanted: Beating Brain Disease 2

Video

Amina Laraki Slaoui

Amina Laraki Slaoui, President of AMH Group, recalls the life-changing accident which left her paraplegic and explains how she observed a lack of accessibility for people with disabilities upon her return to Morocco. View Details

Frances X. Frei

Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in leadership, strategy, and operations. She regularly advises senior executives... View Details

Keywords: airline; banking; fast food; financial services; health care; hotels ＆ motels; management consulting; media; nonprofit industry; professional services; retail financial services; service industry; sports; telecommunications; tourism; travel

March 1996 (Revised January 1997)
Case

America Online: Using Information Technology to Better Serve the Customer

By: James I. Cash Jr. and Judy E. Stahl

Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services? View Details

Keywords: Customer Focus and Relationships; Management Analysis, Tools, and Techniques; Service Operations; Problems and Challenges; Competitive Strategy; Information Technology; Technology Industry

12 Apr 2017
News

Who is a better ally for the United States: China or Russia?

18 Nov 2019
Video

Alberto Grimoldi

Alberto Grimoldi, President of the Argentina-based apparel and footwear company Grimoldi, describes improving the image of his company by removing the name "Grimoldi" from their products, and using... View Details

01 Aug 2011
News

Four Leadership Lessons from Debt-Ceiling Brinkmanship (and Baseball)

31 Jan 2017
News

Why These Business School Professors Oppose Trump's Executive Order on Immigration

24 Sep 2016
News

Revitalizing small businesses is key to drive America's economic growth

18 Feb 2016
News

Uncertainty and Confusion: Parsing the FOMC Minutes

07 May 2014
Video

2014 G&WS: Sandra Finley Presents "Sisters and Sistas"

February 1994 (Revised November 1994)
Case

Brinkerhoff International, Inc. (A)

Presents a study of two oil rigs and their team relationships within a context of dissension in lower management ranks and a president who is trying to expand the business in a changing economy. View Details

Keywords: Groups and Teams; Conflict and Resolution; Energy Sources; Mining Industry; Energy Industry

03 Sep 2013
News

Congress to Decide U.S. Involvement in Syria as World Watches

September 2018
Case

Hunley, Inc.: Casting for Growth

By: John A. Quelch and James T. Kindley

Hunley, Inc. manufactures rods for the niche sport of fly fishing. It specializes in freshwater rods that are perceived as "middle-market" products, targeted at "avid" fly fishers. In the face of declining revenue and a decreasing price per unit sold, the company's... View Details

Keywords: Growth and Development Strategy; Marketing Strategy; Decision Choices and Conditions; Sports; Marketing Channels; Distribution Channels

03 Nov 2020
Working Paper Summaries

An Executive Order Worth $100 Billion: The Impact of an Immigration Ban’s Announcement on Fortune 500 Firms’ Valuation

Keywords: by Dany Bahar, Prithwiraj Choudhury, and Britta Glennon

20 Sep 2016
News

TPP Passage a No Brainer for an Open Economy

April 1987 (Revised April 1987)
Case

Tiberg Co.

By: Michael Beer and Daniel J. Isenberg

Describes the efforts of a vice president of purchasing to coordinate and centralize purchasing procedures in a multinational company. He encounters a lack of active cooperation. A rewritten version of an earlier case by G. Lombard. View Details

Keywords: Cost Management; Multinational Firms and Management; Governance Controls; Managerial Roles; Organizational Change and Adaptation; Organizational Design; Power and Influence