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  • 27 Sep 2010
  • Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

It's a common problem: A work team tackles a high-pressure project for a client, but along the way something goes wrong with team dynamics and the client ends up feeling shortchanged. Even though team members initially recognize View Details
Keywords: by Sarah Jane Gilbert
  • June 2024 (Revised November 2024)
  • Case

Dylan Mulvaney and Bud Light

By: Jill Avery and Celine Chammas
On April 1, 2023, social media content creator and influencer Dylan Mulvaney recorded a promotional post. It featured a video of herself drinking from a can of Bud Light beer, offering a virtual toast to her followers. Alongside the video, she posted a photograph of a... View Details
Keywords: Brand Crises; Brand Management; Influencer Marketing; Boycott; Marketing Strategy; Marketing Communications; Brands and Branding; Consumer Behavior; Social Media; Advertising; Social Issues; Public Opinion; Food and Beverage Industry; Food and Beverage Industry; United States
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Avery, Jill, and Celine Chammas. "Dylan Mulvaney and Bud Light." Harvard Business School Case 524-089, June 2024. (Revised November 2024.)
  • August 2008 (Revised July 2012)
  • Background Note

The Power to Persuade (Abridged)

By: Michael Watkins, G. Felda Hardymon and Ann Leamon
This note develops and explains a five-part framework for persuading others to support (or not oppose) a desired course of action. View Details
Keywords: Framework; Management Skills; Negotiation Tactics; Power and Influence; Cooperation
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Watkins, Michael, G. Felda Hardymon, and Ann Leamon. "The Power to Persuade (Abridged)." Harvard Business School Background Note 809-037, August 2008. (Revised July 2012.)
  • 2010
  • Other Unpublished Work

God, Government and Outsiders: The Influence of Religious Beliefs on Depositor Behavior in an Emerging Market.

By: Ayesha K. Khan and Tarun Khanna
This paper provides evidence that religious beliefs can have a significant impact on individual financial choices. Using proprietary panel data on the distribution of bank deposits across all commercial banks in Pakistan over a 33-month period, I find that Islamic... View Details
Keywords: Decision Choices and Conditions; Commercial Banking; Cross-Cultural and Cross-Border Issues; Consumer Behavior; Emerging Markets; Religion; Banking Industry; Pakistan
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Khan, Ayesha K., and Tarun Khanna. "God, Government and Outsiders: The Influence of Religious Beliefs on Depositor Behavior in an Emerging Market." February 2010.
  • October 2012 (Revised March 2014)
  • Case

Privatization of the Power Sector in Nigeria (A)

By: Eric Werker, Onyechi Ezekwueche, Olatomiwa Igun and Alice Wei
In spite of its abundant energy resources, Nigeria in 2012 had one of the lowest levels of energy use in the world. Self-generation of power from costly generators was double that of grid-supplied electricity. The history of its power sector was one of inefficient... View Details
Keywords: Privatization; Energy; Nigeria
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Werker, Eric, Onyechi Ezekwueche, Olatomiwa Igun, and Alice Wei. "Privatization of the Power Sector in Nigeria (A)." Harvard Business School Case 713-042, October 2012. (Revised March 2014.)
  • December 1994 (Revised February 1995)
  • Case

Anne Livingston and Power Max Systems (A): Interviewing with the PowerPlayer Software Engineering Team

Follows the entry and early experiences of engineer Anne Livingston, an African American woman, as she joins Power Max Systems in 1991 as software engineering manager for the new product development group. Power Max is facing stiff competition and wants to be first to... View Details
Keywords: Race; Personal Development and Career; Organizational Culture; Gender; Information Technology Industry
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Gentile, Mary C., and Pamela J. Maus. "Anne Livingston and Power Max Systems (A): Interviewing with the PowerPlayer Software Engineering Team." Harvard Business School Case 395-067, December 1994. (Revised February 1995.)
  • 01 Dec 2010
  • Working Paper Summaries

Reversing the Null: Regulation, Deregulation, and the Power of Ideas

Keywords: by David Moss; Banking
  • 31 Aug 2020
  • What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

(iStock) iStock SUMMING UP Does Diversity Really Enhance Performance? As I’ve pointed out in the past, a tenet of the MBA classroom is that if a case problem splits the class, it will produce a good discussion. This appears to have been what happened among respondents... View Details
Keywords: by James Heskett
  • June 2014
  • Article

The Price of Wall Street's Power

By: Gautam Mukunda
Over and over again, executives make decisions that aren't in their companies' best interests, in response to pressure from Wall Street. Though many believe this happens because firms have a "fiduciary duty" to maximize shareholder returns, U.S. executives do not, as a... View Details
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Mukunda, Gautam. "The Price of Wall Street's Power." Harvard Business Review 92, no. 6 (June 2014): 70–78.
  • 2002
  • Book

The Power and the Money: The Mexican Financial System, 1876-1932

By: Noel Maurer
Keywords: Money; Finance; System; History; Mexico
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Maurer, Noel. The Power and the Money: The Mexican Financial System, 1876-1932. Social Science History. Palo Alto, CA: Stanford University Press, 2002.
  • Article

Franklin D. Roosevelt, Electric Utilities, and the Power of Competition

By: Willis Emmons
Keywords: Government and Politics; Energy; Competition; Energy Industry
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Emmons, Willis. "Franklin D. Roosevelt, Electric Utilities, and the Power of Competition." Journal of Economic History 53, no. 4 (December 1993): 880–907.
  • 2011
  • Chapter

Reversing the Null: Regulation, Deregulation, and the Power of Ideas

By: David Moss
Keywords: Governing Rules, Regulations, and Reforms; Innovation and Invention; Government and Politics
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Moss, David. "Reversing the Null: Regulation, Deregulation, and the Power of Ideas." Chap. 4 in Challenges to Business in the Twenty-First Century, edited by Gerald Rosenfeld, Jay W. Lorsch, and Rakesh Khurana, 35–49. Cambridge, MA: American Academy of Arts and Sciences, 2011.
  • Article

Consumer Behavior, Retailer Power and Performance in Consumer Goods Industries

By: M. E. Porter
Keywords: Consumer Behavior; Performance; Goods and Commodities; Supply and Industry; Consumer Products Industry
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Porter, M. E. "Consumer Behavior, Retailer Power and Performance in Consumer Goods Industries." Review of Economics and Statistics 56, no. 4 (November 1974): 419–436.
  • May 2013
  • Teaching Note

Privatization of the Power Sector in Nigeria (A and B)

By: Eric D. Werker and Ian Cornell
Keywords: Privatization; Energy Industry; Nigeria
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Werker, Eric D., and Ian Cornell. "Privatization of the Power Sector in Nigeria (A and B)." Harvard Business School Teaching Note 713-053, May 2013.
  • 01 Dec 2017
  • News

The Power of Cultural Understanding

companies and governments is vitally important, he observes, not just for the School and its students but also for the regions themselves. “It is an extremely powerful way to... View Details
  • January 2021 (Revised March 2021)
  • Supplement

Juno (B): Leveraging Student Power

By: Joshua Schwartzstein, Kathleen L. McGinn and Amy Klopfenstein
In March 2020, Juno co-founders Chris Abkarians and Nikhil Agarwal decided to pitch banks in anticipation of their annual auction while negotiating directly with private lender Eager. Responses from the majority of private lenders—including Juno’s 2019 partner—were not... View Details
Keywords: Decision Making; Decision Choices and Conditions; Decisions; Cost vs Benefits; Judgments; Education; Higher Education; Finance; Borrowing and Debt; Strategy; Adaptation; Alignment; Negotiation; Negotiation Deal; Negotiation Offer; Negotiation Participants; Negotiation Process; Negotiation Types; Financial Services Industry; Education Industry; North and Central America; United States; Massachusetts; Boston
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Schwartzstein, Joshua, Kathleen L. McGinn, and Amy Klopfenstein. "Juno (B): Leveraging Student Power." Harvard Business School Supplement 921-033, January 2021. (Revised March 2021.)
  • October 1991
  • Article

Power Balance and the Rationality of Outcomes in Matching Markets

By: H. Sondak and M. H. Bazerman
Keywords: Markets
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Sondak, H., and M. H. Bazerman. "Power Balance and the Rationality of Outcomes in Matching Markets." Organizational Behavior and Human Decision Processes 50, no. 1 (October 1991): 1–23.
  • 1997
  • Chapter

Negotiating Rationally: The Power and Impact of the Negotiator's Frame

By: M. A. Neale and M. H. Bazerman
Keywords: Negotiation Style; Negotiation Process
Citation
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Neale, M. A., and M. H. Bazerman. "Negotiating Rationally: The Power and Impact of the Negotiator's Frame." In Negotiation: Readings, Exercises, and Cases, edited by R. J. Lewicki, J. Minton, and D. M. Saunders. Irwin, 1997.
  • October 2004
  • Class Lecture

Strategic Alliances: The Power of Partnering Between Nonprofits and Businesses

By: James E. Austin
Citation
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Austin, James E. "Strategic Alliances: The Power of Partnering Between Nonprofits and Businesses." Harvard Business School Class Lecture 305-058, October 2004.
  • 11 Jun 2021
  • News

The Power of Resilience

team, and through that experience had the opportunity to also share my own personal story at health care conferences and public settings, really advocating for the power of... View Details
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