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  • All HBS Web  (2,218)
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  • All HBS Web  (2,218)
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    • News  (706)
    • Research  (927)
    • Events  (1)
    • Multimedia  (3)
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  • 01 Mar 2023
  • What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

culture, shifting its mission from a product-oriented “computer on every desk and in every home” to “empower every person and every organization on the planet to achieve more.” The assumption is that “to be the best” just doesn’t measure... View Details
Keywords: by James Heskett
  • 15 Jun 2010
  • First Look

First Look: June 15

tranches. Overall, a one standard deviation reduction in average time on the market decreases the interest rate for institutional loans by over 30 basis points per annum. While this effect is significantly larger for loan tranches bought by structured View Details
Keywords: Martha Lagace
  • 19 Jan 2023
  • Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

from retailers and hospitals to financial firms, as they decide not only how much to invest in AI, but how decision makers can use the technology to their advantage. Understanding how algorithms work to make recommendations—and knowing... View Details
Keywords: by Rachel Layne
  • 09 Dec 2019
  • Research & Ideas

Identify Great Customers from Their First Purchase

impression of each customer much the same way two people ascertain each other’s character on a first date—by interpreting certain cues to infer important traits. “Let’s say you’re on a first date and you want to figure out whether this View Details
Keywords: by Kristen Senz; Retail; Service
  • 23 Jun 2009
  • First Look

First Look: June 23

of the vision requires leaders to invest in the tools, guide their use, and pave the way for transformation. Perhaps the urgency of the current economic crisis can provide the impetus to overcome resistance to change and turn problems... View Details
Keywords: Martha Lagace
  • 14 Jul 2015
  • First Look

First Look: July 14, 2015

include various types of the most frequently utilized marketing instruments: two forms of advertising-candidate's own and outside advertising, and two forms of personal selling-retail campaigning and field operations. Although... View Details
Keywords: Sean Silverthorne
  • 24 Jun 2014
  • First Look

First Look: June 24

http://hbr.org/product/the-novartis-malaria-initiative/an/314103-PDF-ENG Harvard Business School Case 114-082 Managing Change at Axis Bank (A) Axis Bank is India's third largest private sector bank. In April 2009, Shikha Sharma, an outsider, was appointed as its CEO.... View Details
Keywords: Sean Silverthorne
  • 26 Jul 2016
  • First Look

July 26, 2016

less competent than employees who do not. Across five experiments, we explore how reframing a socially inappropriate emotional expression (distress) by publicly attributing it to an appropriate source (passion) can shape perceptions of, and decisions about, the View Details
Keywords: Sean Silverthorne
  • April 2024 (Revised July 2024)
  • Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details
Keywords: Change Management; Transformation; Transition; Communication Intention and Meaning; Communication Strategy; Customer Focus and Relationships; Health Care and Treatment; Digital Transformation; Digital Strategy; Job Cuts and Outsourcing; Labor; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Business or Company Management; Crisis Management; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Failure; Success; Personal Development and Career; Strategic Planning; Adaptation; Competition; Alignment; Business Strategy; Retail Industry; Minneapolis; Minnesota; United States
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Schlesinger, Leonard A., Sunil Gupta, and Amram Migdal. "Unleashing Human Magic at Best Buy." Harvard Business School Case 524-072, April 2024. (Revised July 2024.)
  • 27 Jun 2011
  • Research & Ideas

Recovering from the Need to Achieve

deepened during the early 1990s, after he moved his family to New York from Provo, Utah for a big job with Morgan Stanley. One day he found himself sitting on a bench, immobilized: he worried whether he could aptly advise the CEO, whether he could get traders and View Details
Keywords: by Kim Girard
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

cases where a truck will need to be driven by a human or a cash register will need a person to operate it, but will you need as many humans? The answer is “no.” And will the unemployment rate increase at some point? I suspect it will.... View Details
Keywords: by Dina Gerdeman
  • 08 Mar 2019
  • Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

should systematically work with community groups and local leaders so they feel intense personal and tangible stakes in the proposal. Detailed preliminary discussions with construction trades should make the huge amount of new work... View Details
Keywords: by James K. Sebenius; Real Estate; Construction
  • 09 Mar 2003
  • Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

Managers today have a problem. They know their companies must grow. But growth is hard, especially given today's economic environment where investment capital is difficult to come by and firms are reluctant to take risks. Managers know... View Details
Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony
  • 06 Sep 2016
  • First Look

September 6, 2016

Abstract—Many experiments have found that participants take more investment risk if they see returns less frequently, see portfolio-level returns (rather than each individual asset’s returns), or see long-horizon (rather than one-year)... View Details
Keywords: Carmen Nobel
  • 03 Dec 2014
  • What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

Summing Up Can the Brilliance of the "Jerk" Be Tapped? The best business problem cases are those that divide a class into groups making two or more persuasive arguments. The questions of whether or not and how to make View Details
Keywords: by James Heskett
  • 28 Feb 2023
  • Research & Ideas

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note

that the added investment to train young people may not offer enough of a return. The report, however, offers a very different picture of apprenticeships that potentially alleviates concerns of both parents and employers, focusing on the... View Details
Keywords: by Michael Blanding
  • 12 Aug 2019
  • Research & Ideas

How Scale Changes a Manager's Responsibilities

guidelines. Companies at this stage often wait too long to hire people experts—both human resources managers and experienced recruiters who get the startup-to-scale scene. That's a big mistake. Investing money in these roles early will... View Details
Keywords: by Julia Austin
  • 13 Jul 2010
  • First Look

First Look: July 13

design and development firm (and once one of the largest in the business), to help turn it around after a series of crises that had seriously threatened its survival. Pearson has personally invested in the... View Details
Keywords: Martha Lagace
  • 15 Nov 2022
  • Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

five times faster than the United Breaks Guitars video. The reason, it seemed, was that it spread not from person to person, but by algorithm. It spread because the algorithm noticed that if the song was served to people on TikTok, many... View Details
Keywords: by John Deighton and Leora Kornfeld
  • 05 Aug 2015
  • Research & Ideas

How Hormones Foretell Whether People Will Cheat

aggressive (high testosterone) and stressed (high cortisol). Consider Wall Street, where hard-hitting bankers compete for performance-driven bonuses, where "You eat what you kill" is the informal motto, and where investment fraud is a... View Details
Keywords: by Carmen Nobel
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