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  • All HBS Web  (17,254)
    • People  (33)
    • News  (4,058)
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← Page 19 of 17,254 Results →
  • Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry
  • 01 Aug 2004
  • Conference Presentation

Achieving Flexibility in NPD: New Processes and New Ways of Organizing

By: Alan MacCormack
Keywords: Product Development; Organizational Change and Adaptation; Management Practices and Processes
Citation
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MacCormack, Alan. "Achieving Flexibility in NPD: New Processes and New Ways of Organizing." In Better, Faster Innovation: Leading the Flexible Organization Conference. Paper presented at the Better, Faster Innovation : Leading the Flexible Enterprise, Boston, August 01, 2004.
  • April 1996 (Revised September 2011)
  • Teaching Note

ExtendSim® Simulation Exercises in Process Analysis (TN) (A), (B), and (C)

By: Ann E. Gray
Teaching Note for (9-694-039), (9-694-040), and (9-695-021). View Details
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Gray, Ann E. "ExtendSim® Simulation Exercises in Process Analysis (TN) (A), (B), and (C)." Harvard Business School Teaching Note 696-101, April 1996. (Revised September 2011.)
  • January 2002 (Revised February 2002)
  • Case

Postgirot Bank and Provment AB: Managing the Cost of IT Operations

By: F. Warren McFarlan and Nancy Bartlett
Describes a specific approach for measuring the efficiency of the groups of computers inside an organization and suggests ways this tool may be used to reduce the company's computing investment while maintaining service. It is a software-enabled industrial engineering... View Details
Keywords: Cost Management; Investment; Management Analysis, Tools, and Techniques; Management Style; Information Technology; Applications and Software
Citation
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McFarlan, F. Warren, and Nancy Bartlett. "Postgirot Bank and Provment AB: Managing the Cost of IT Operations." Harvard Business School Case 302-061, January 2002. (Revised February 2002.)
  • October 1987 (Revised January 1989)
  • Background Note

Purchasing a Business: The Search Process

Describes the steps necessary to purchase a small to medium size company. Provides an eight-part analytical framework. Issues covered in the framework include the following: the self-assessment, deal criteria, deal sources, resources necessary to purchase a business,... View Details
Keywords: Acquisition; Framework; Resource Allocation; Negotiation Deal; Business Processes; Valuation
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Roberts, Michael J. "Purchasing a Business: The Search Process." Harvard Business School Background Note 388-044, October 1987. (Revised January 1989.)
  • September 2000
  • Background Note

Professional Services Module Four: Managing the Organization Through Processes

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
Focuses on how the internal processes connect strategy with implementation. View Details
Keywords: Economics; Human Capital; Business or Company Management; Business Processes
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DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Four: Managing the Organization Through Processes." Harvard Business School Background Note 801-010, September 2000.
  • February 1977 (Revised December 1985)
  • Case

Deere & Co.: Industrial Equipment Operations

By: Benson P. Shapiro
Describes the pricing of Deere's crawler tractors used in a variety of construction and industrial applications. Includes a strategic, multimillion-dollar move into the large bulldozer market as well as the pricing of tractors, accessories, and parts. View Details
Keywords: Machinery and Machining; Price; Brands and Branding; Market Entry and Exit; Agriculture and Agribusiness Industry; Agriculture and Agribusiness Industry; Agriculture and Agribusiness Industry; United States
Citation
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Shapiro, Benson P. "Deere & Co.: Industrial Equipment Operations." Harvard Business School Case 577-112, February 1977. (Revised December 1985.)
  • 2015
  • Chapter

Entrepreneurial Creativity: The Role of Learning Processes and Work Environment Supports

By: Michele Rigolizzo and Teresa M. Amabile
Keywords: Innovation; Creativity; Entrepreneurship; Innovation and Invention
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Rigolizzo, Michele, and Teresa M. Amabile. "Entrepreneurial Creativity: The Role of Learning Processes and Work Environment Supports." Chap. 4 in The Oxford Handbook of Creativity, Innovation, and Entrepreneurship, edited by Christina E. Shalley, Michael A. Hitt, and Jing Zhou, 61–78. Oxford University Press, 2015.
  • 1992
  • Chapter

Applying Operations Strategy to Service Firms

By: R. H. Hayes and R. B. Chase
Keywords: Service Operations; Business Strategy; Service Industry
Citation
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Hayes, R. H., and R. B. Chase. "Applying Operations Strategy to Service Firms." In Advances in Services Marketing and Management. Vol. 1, edited by T. A. Swartz, D. E. Bowen, and S. W. Brown. Greenwich, CT: JAI Press, 1992.
  • 2015
  • Working Paper

Blinded by Experience: Prior Experience, Negative News and Belief Updating

By: Bradley R. Staats, Diwas S. KC and Francesca Gino
Traditional models of operations management involve dynamic decision-making assuming optimal (Bayesian) updating. However, behavioral theory suggests that individuals exhibit bias in their beliefs and decisions. We conduct both a field study and two laboratory studies... View Details
Keywords: Behavioral Operations; Egocentric Bias; Experience; Healthcare Operations; Prejudice and Bias; Behavior; Operations; Decision Making; Health Care and Treatment
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Staats, Bradley R., Diwas S. KC, and Francesca Gino. "Blinded by Experience: Prior Experience, Negative News and Belief Updating." Harvard Business School Working Paper, No. 16-015, August 2015.
  • December 1989 (Revised February 1990)
  • Case

Sun Microsystems and the UNIX Operating System: Creation of a Standard?

By: Steven C. Wheelwright
Keywords: Software; Computer Industry
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Wheelwright, Steven C. "Sun Microsystems and the UNIX Operating System: Creation of a Standard?" Harvard Business School Case 690-039, December 1989. (Revised February 1990.)
  • 26 Nov 2012
  • News

Heavy technology: The process of technological diffusion over time and space

  • Research Summary

Meaningful Work as a Process of Imagination, Narrative, Self-Efficacy and Enactment

I am particularly concerned with the elicitation of images as they represent, in their association and amplification, the fullness of cognition in its affective, rational and behavioral dimensions. Careers may be conceptualized as a reciprocal interaction of... View Details
  • February 2015
  • Article

'Open' Disclosure of Innovations, Incentives and Follow-on Reuse: Theory on Processes of Cumulative Innovation and a Field Experiment in Computational Biology

By: Kevin J. Boudreau and Karim R. Lakhani
Most of society's innovation systems―academic science, the patent system, open source, etc.―are "open" in the sense that they are designed to facilitate knowledge disclosure among innovators. An essential difference across innovation systems is whether disclosure is of... View Details
Keywords: Open Innovation; Cumulative Innovation; Incentives; Search; Disclosure And Access; Knowledge Sharing; Motivation and Incentives; Collaborative Innovation and Invention
Citation
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Boudreau, Kevin J., and Karim R. Lakhani. "'Open' Disclosure of Innovations, Incentives and Follow-on Reuse: Theory on Processes of Cumulative Innovation and a Field Experiment in Computational Biology." Research Policy 44, no. 1 (February 2015): 4–19.
  • spring 1999
  • Article

The Corporate Venture Champion: A Resource-based Approach to Role and Process

By: M. M. Hart, P. G. Greene and C. G. Brush
Keywords: Business Ventures
Citation
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Hart, M. M., P. G. Greene, and C. G. Brush. "The Corporate Venture Champion: A Resource-based Approach to Role and Process." Entrepreneurship Theory and Practice 23, no. 3 (spring 1999).
  • 10 Jul 2022
  • News

Manufacturing Process Innovations: A “Bessemer Moment” For Titanium?

  • Web

Tennenbaum Technology Operations Center | About

member of HBS’s Visiting Committee. Accomplished in both business and community, he is dedicated to the application of technology to teaching, and is a benefactor to generations of students. The Tennenbaum... View Details
  • Web

5.0 Community Standards Processes | MBA

5.0 Community Standards Processes Student Handbook 4.1 Student Travel 4.2 Student/Faculty Ventures 4.3 Missing Persons 4.4 Harvard University Identification Cards Policy 4.5 University-Wide Statement on Rights View Details
  • 26 Jan 2021

College Programs Series: Operating Companies and the Value of an MBA

Have you ever wondered what an MBA could do to help you accomplish your personal and professional goals? Join us to hear more about why an MBA degree can be of value to students interested in working in View Details
  • June 2001
  • Article

Learning Processes in Development Planning: A Theoretical Overview and Case Study

By: Alnoor Ebrahim and L. Ortolano
Keywords: Learning; Growth and Development; Planning; Theory; Information
Citation
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Ebrahim, Alnoor, and L. Ortolano. "Learning Processes in Development Planning: A Theoretical Overview and Case Study." Journal of Planning Education and Research 20, no. 4 (June 2001): 448–463.
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