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Show Results For
- All HBS Web
(1,013)
- People (1)
- News (214)
- Research (642)
- Events (6)
- Multimedia (1)
- Faculty Publications (273)
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- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
increased benefits and efficiency for their customers. While institutions that spent more on information technology also demonstrated shorter times when customers were kept "on hold", the study also found a company may concern... View Details
- 01 Apr 2014
- Research & Ideas
When Do Alliances Make Sense?
expertise, and spreading out risk. On the other hand, forming alliances also requires coordinating tasks and merging cultures, which can often be difficult and costly to achieve. Business theorists have long pursued this question in an effort to determine the best and... View Details
- 17 Jul 2007
- First Look
First Look: July 17, 2007
efficient levels and retain unproductive workers, both of which should affect productivity. These theoretical predictions have rarely been tested. We use the adoption of wrongful-discharge protections by U.S. state courts over the last... View Details
Keywords: Martha Lagace
- 19 Jun 2009
- Research Event
Business Summit: The Evolution of Agribusiness
more sustainable practices. But, due to more efficient operating practices, new technologies, and increased levels of partnership and collaboration across the supply chain, the future for the industry is... View Details
- 08 Feb 2016
- Research & Ideas
The Civic Benefits of Google Street View and Yelp
algorithm, with the goal of implementing a version for actual use in the field. In principle, many areas of city operations could be made more efficient through this type of approach, says Luca. Using Google... View Details
- 25 Sep 2007
- First Look
First Look: September 25, 2007
safety and efficiency, fixing operational failures can yield benefits for both. Thus, prioritizing improvement of work systems in general, rather than focusing more narrowly on specific clinical conditions, can increase safety and View Details
Keywords: Martha Lagace
- 08 Jun 2011
- Lessons from the Classroom
Twenty-first Century Skill: Trading Carbon Credits
Cap and trade has become an increasingly popular mechanism used by governments to induce green behavior among corporate polluters, with news emerging almost daily. Just recently New Jersey Governor Chris Christie withdrew his state from the Regional Greenhouse Gas... View Details
- October 2007 (Revised May 2009)
- Case
Offering the Right Service in the Right Place: Growing Orthopedics at the Brigham and Women's/Faulkner (BW/F) Hospitals
By: V.G. Narayanan, Michael G. Wilson and Rachel Gordon
After the merger of two local hospitals, hospital leaders much decide how to reorganize services to take advantage of newly created efficiencies. Focuses on the Orthopedics department at one of the hospitals. View Details
Keywords: Cost Accounting; Mergers and Acquisitions; Cost vs Benefits; Service Operations; Organizational Structure; Performance Efficiency; Competitive Advantage; Health Industry
Narayanan, V.G., Michael G. Wilson, and Rachel Gordon. "Offering the Right Service in the Right Place: Growing Orthopedics at the Brigham and Women's/Faulkner (BW/F) Hospitals." Harvard Business School Case 108-016, October 2007. (Revised May 2009.)
- 08 Jan 2001
- Research & Ideas
Can Japan Compete? [Part Two]
market. Efficient companies should be the ones that maintain their capacity, and the inefficient ones should shrink or be sold. The same principle is involved in new industries. Instead of subsidizing new companies, government should... View Details
Keywords: by Martha Lagace & Hilah Geer
- 31 Aug 2011
- Research & Ideas
Improving Fairness in Flight Delays
congestion at airports and in the air. In Equitable and Efficient Coordination in Traffic Flow Management, a paper recently accepted for publication in Transportation Science and coauthored with Cynthia Barnhart of MIT and Dimitris... View Details
- 26 Apr 2011
- Op-Ed
HBS Faculty Comment on Environmental Issues for Earth Day
work together to create all aspects of the urban environment. Also necessary are new systems and processes for helping cities operate efficiently and effectively, including the use of new information and... View Details
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
back its own startup. If Wingspanbank takes off — and the jury is still out — Bank One can apply what it has learned to BankOne.com. If it fails, Bank One has not jeopardized its primary customers or its name. Operational View Details
Keywords: by Susan Young
- 09 Jun 2003
- Research & Ideas
The Challenge of the Multi-site Nonprofit
Why is it more difficult for nonprofit organizations than, say, retail chains, to run efficient multi-site operations? A recent Harvard Business Review story concluded that nonprofits waste $100 billion a year through inefficient... View Details
Keywords: by Sean Silverthorne
- 01 Aug 2005
- What Do You Think?
Is There an “Efficient Market” in CEO Compensation?
Summing Up Paul Jackson sums up the thinking of most respondents to this month's column with the comment, " . . . nothing about CEO compensation seems to be 'efficient.'" Brad Millet adds, "The CEO market for mega-organizations View Details
Keywords: by James Heskett
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
important." Scott Lichtman agrees, pointing out that "to be efficient in this fast-moving era rather requires longer-term investment in skills and strategy adoption by longstanding employees ..." On the other hand, Ryan... View Details
Keywords: by James Heskett
- 26 Apr 2016
- First Look
April 26
workers without an agency affiliation. This advantage declines after high-quality non-affiliated workers receive good public feedback scores. The results indicate that intermediaries have arisen endogenously to permit a more efficient... View Details
Keywords: Sean Silverthorne
- May 2010
- Teaching Note
Offering the Right Service in the Right Place: Growing Orthopedics at the Brigham and Women's/Faulkner (BW/F) Hospitals (TN)
By: V.G. Narayanan and Lisa Brem
Teaching Note for [108016]. View Details
- 06 Jun 2005
- Research & Ideas
Microsoft vs. Open Source: Who Will Win?
superior product, adding to the probability of success. However, OSS has disadvantages too. Most importantly, it comes from behind in terms of market share (installed base). Because the value of an operating system depends critically on... View Details
- 18 Feb 2009
- First Look
First Look: February 18, 2009
efficiency benefits of market transactions Download the paper: http://www.hbs.edu/research/pdf/09-091.pdf Leveraging Waste: Implications for Competition and Welfare (revised) Author:Deishin Lee Abstract We study the competitive and... View Details
Keywords: Martha Lagace
- 30 Jun 2003
- Research & Ideas
Computer Security is For Managers, Too
tracking configuration changes will pay off over the long run. As many companies discovered with quality management and industrial safety programs, perceptions of tradeoffs between security and productivity are often incorrect. Security concerns can drive View Details