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Show Results For
- All HBS Web
(11,773)
- People (42)
- News (3,857)
- Research (5,773)
- Events (28)
- Multimedia (208)
- Faculty Publications (3,240)
- Article
Why Does Business Need a Balanced Scorecard? Part II
By: Robert S. Kaplan and David Norton
Keywords: Balanced Scorecard
Kaplan, Robert S., and David Norton. "Why Does Business Need a Balanced Scorecard? Part II." Cost Management 11, no. 3 (May–June 1997): 5–10.
- February/March 1997
- Article
Why Does Business Need a Balanced Scorecard? Part I
By: Robert S. Kaplan and David Norton
Keywords: Balanced Scorecard
- April 21, 2021
- Article
The Pandemic Conversations That Leaders Need to Have Now
By: Boris Groysberg, Robin Abrahams and Katherine Connolly Baden
Groysberg, Boris, Robin Abrahams, and Katherine Connolly Baden. "The Pandemic Conversations That Leaders Need to Have Now." Harvard Business School Working Knowledge (April 21, 2021).
- March 25, 2011
- Article
Heretic Reality: Mortgage Interest Deduction Needs to be Slashed
By: Robert C. Pozen
Pozen, Robert C. "Heretic Reality: Mortgage Interest Deduction Needs to be Slashed." Forbes.com (March 25, 2011).
- 2011
- Book
Joining a Nonprofit Board: What You Need to Know
By: Marc J. Epstein and F. Warren McFarlan
Epstein, Marc J., and F. Warren McFarlan. Joining a Nonprofit Board: What You Need to Know. Jossey-Bass, 2011.
- 19 Jan 2011
- News
Why The NFL Needs To Rethink Its Innovation Game
- 15 Jun 2025
- News
Carbon Reporting Urgently Needs Fixing—Here’s How to Do It
- 31 May 2023
- News
Why Business Leaders Need to Hear Larry Miller's Story
- 07 Sep 2011
- News
Top executives need feedback—here's how they can get it
- 26 Jul 2021
- News
Everyone in Your Organization Needs to Understand AI Ethics
- 26 Jul 2021
- News
When Do We Actually Need to Meet in Person?
- 04 Jun 2021
- News
5 Relationships You Need to Build a Successful Career
- 28 May 2021
- News
To Retain Women, US Companies Need Better Childcare Policies
- 02 Jun 2020
- News
How to Convince Your Boss You Need Time Off
- 01 Jul 2000
- News
What Every Executive Needs to Know About Global Warming
- July 3, 2020
- Article
Delivery Apps Need to Start Treating Suppliers As Partners
By: Scott Duke Kominers and Ian Macomber
Home delivery has shifted from a luxury service aimed at young urban professionals to a core part of many businesses, which is used by almost everyone. That upheaval has strained capacity of many delivery services and changed how they relate to the suppliers that they... View Details
Keywords: Service Delivery; Supply Chain; Performance Capacity; Performance Efficiency; Entrepreneurship
Kominers, Scott Duke, and Ian Macomber. "Delivery Apps Need to Start Treating Suppliers As Partners." Harvard Business Review (website) (July 3, 2020).
- November 2011
- Case
Comfort Class Transport: Does Customer Service Need an Overhaul?
By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details
Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.
- 29 Nov 2023
- Podcast
Why employers need to tune in to worker preferences
Sander van’t Noordende, CEO of HR services giant Randstad, on navigating the new normal of talent scarcity, an aging workforce, and AI. View Details