Monitoring - Publications - Faculty & Research

04 Jan 2013
Working Paper Summaries

The Political Economy of Bilateral Foreign Aid

17 Dec 2012
Working Paper Summaries

An Outside-Inside Evolution in Gender and Professional Work

Keywords: by Lakshmi Ramarajan, Kathleen McGinn & Deborah Kolb

15 Jul 2013
Research & Ideas

Five Imperatives for Improving Health Care

we're seeing in all sectors of health care is some movement away from these centers and toward the periphery. So instead of people going to the downtown medical center they might go to a retail clinic. They might increasingly have their care View Details

Keywords: by Carmen Nobel; Health

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

productive relationships. However, every year, a few thousand customers file new arbitration cases with Finra, the US brokerage industry’s regulatory organization, alleging everything from negligence to fraud. “Consumers should monitor... View Details

Keywords: by Danielle Kost; Financial Services

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

deliberate—and therefore not always easy to eliminate. “There’s not one silver bullet,” says Feldberg. “In reality, companies need to approach these issues from multiple angles and be persistent in and consistently monitor their efforts.”... View Details

Keywords: by Pamela Reynolds

21 Aug 2000
Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

which surgeons receive information from direct sensation, MICS calls for team members to supply the surgeon with vital information displayed on digital and visual monitors in the OR," write Edmondson, Bohmer and Pisano. "The... View Details

Keywords: by Hilah Geer

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

a hierarchy that flows from the most enduring element, the corporate mission, through values, vision, strategy, and, ultimately, the implementation and monitoring of that strategy via tools such as balanced scorecards and key performance... View Details

Keywords: by Boris Groysberg and Sarah Abbott

08 Nov 2022
Research & Ideas

How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate

societies where men were away from home for extended periods to work and found it difficult to monitor the behavior of women, for example in societies that relied more on pastoralism rather than agriculture. In pre-industrial times,... View Details

Keywords: by Kara Baskin

15 Nov 2011
First Look

First Look: November 15

PublicationsTrue North Groups: A Powerful Path to Personal and Leadership Development Authors:Bill George and Doug Baker Publication:Berrett-Koehler Publishers, Inc., 2011 Abstract All too often, we find ourselves forced to confront life's challenges on our own. What... View Details

Keywords: Sean Silverthorne

Article

Healthy Buildings in 2070

By: John D. Macomber and Joseph G. Allen

Fifty years seems a very long time in the future for most industries. Not so in buildings and real estate; built structures routinely last decades if not hundreds of years, as long as they are economically competitive. Any discussion of the 50-year future has to... View Details

Keywords: Health ＆ Wellness; Real Estate; Architectural Innovation; Public Health; Health; Buildings and Facilities; Well-being

Citation

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February 2013 (Revised March 2013)
Case

Agero: Enhancing Capabilities for Customers

By: Robert Simons and Natalie Kindred

This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details

Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry

Citation

Educators

Purchase

09 Apr 2007
Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

the question my study, coauthored with David Levine (UC Berkeley) and Ronnie Chatterji (Duke), is striving to answer. A third study looks at self-policing. The U.S. Environmental Protection Agency (EPA) launched its Audit Policy a decade ago in an attempt to encourage... View Details

Keywords: by Martha Lagace

01 Nov 1999
Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

John H. Patterson created an intricate system of management to monitor and train company salesman. He gave them scripts to memorize and assigned them territory to cover. He held conventions and thematic sales contests, and pressured... View Details

Keywords: by Walter A. Friedman

22 Aug 2005
Research & Ideas

Restoring a Global Economy, 1950–1980

were often the instruments used by governments to screen or monitor FDI flows. The world-wide controls over capital movements were related to balance of payments concerns and the system of fixed exchange rates established at Bretton... View Details

Keywords: by Geoffrey Jones

22 Oct 2021
Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

employees are working in remote or hybrid environments far from the eyes of watchful supervisors. Attempts to reassert the “butts in seats” metric by using awareness technology software to measure computer keystrokes or monitor time spent... View Details

Keywords: by Michael Blanding

17 Aug 2006
Working Paper Summaries

Corporate Governance and Networks: Bankers in the Corporate Networks of Brazil, Mexico, and the United States circa 1910

Keywords: by Aldo Musacchio

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

Managers can review the cost of the unused capacity and contemplate actions to determine whether and how to reduce the costs of supplying unused resources in subsequent periods; they can then monitor those actions over time. In some... View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

16 Oct 2017
Research & Ideas

The Most Successful Startups Have Hands-On Founders

the researchers, is intensive mentoring and monitoring of staff. “Because many young companies face both technological and market risks, founders may prioritize dealing with these challenges rather than the more mundane aspects of human... View Details

Keywords: by Dina Gerdeman

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

to change. It's so hard to monitor or fix compared to the machine. Layne: In layman's terms, how does your solution, BEAT, work? You mentioned surge pricing for car services as an example. Israeli: So, imagine we have three different... View Details

Keywords: by Rachel Layne

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

behavior: (1) monitoring the work effectively (giving timely feedback and reacting to problems in the work with understanding and help); (2) providing socioemotional support (showing support for a team member's actions or decisions;... View Details