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  • July 2017 (Revised July 2018)
  • Case

Upwork: Creating the Human Cloud

By: Dylan Minor and David Yoffie
Stephane Kasriel, the new CEO of Upwork, the leading platform for freelance labor, needs to decide on how to redesign its business model. While the firm has been growing rapidly since the merger of Odesk and eLance, the newly combined firm continues to face problems of... View Details
Keywords: Strategy; Platform; Platform Businesses; Technology; Business Model; Digital Platforms; Growth and Development Strategy; Internet and the Web; Labor
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Minor, Dylan, and David Yoffie. "Upwork: Creating the Human Cloud." Harvard Business School Case 718-402, July 2017. (Revised July 2018.)
  • February 2017
  • Supplement

Truly Human Leadership at Barry-Wehmiller: Video Supplement

By: Jan Rivkin and Dylan Minor
Keywords: Job Cuts and Outsourcing; Values and Beliefs; Organizational Culture; Employees; Business Strategy; Manufacturing Industry
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Rivkin, Jan, and Dylan Minor. "Truly Human Leadership at Barry-Wehmiller: Video Supplement." Harvard Business School Multimedia/Video Supplement 717-803, February 2017.
  • 2016
  • Working Paper

Workplace Design: The Good, the Bad, and the Productive

By: Michael Housman and Dylan Minor
We study the effects of performance spillover in the workplace-both positive and negative-on several dimensions, and find that it is pervasive and decreasing in the physical distance between workers. We also find that workers have different strengths, and that while... View Details
Keywords: Strategic Human Resource Management; Peer Effects; Productivity; Spillovers; Toxic Worker; Strategy; Working Conditions; Performance Productivity; Human Resources
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Housman, Michael, and Dylan Minor. "Workplace Design: The Good, the Bad, and the Productive." Harvard Business School Working Paper, No. 16-147, June 2016.
  • 2015
  • Working Paper

Political Identity and Trust

By: Pablo Hernandez and Dylan Minor
We explore how political identity affects trust. Using an incentivized experimental survey conducted on a representative sample of the U.S. population, we vary information about partners' partisan identity to elicit trust behavior, beliefs about trustworthiness, and... View Details
Keywords: Trust
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Hernandez, Pablo, and Dylan Minor. "Political Identity and Trust." Harvard Business School Working Paper, No. 16-012, July 2015.
  • December 2016
  • Teaching Note

Truly Human Leadership at Barry-Wehmiller

By: Jan Rivkin and Dylan Minor
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Rivkin, Jan, and Dylan Minor. "Truly Human Leadership at Barry-Wehmiller." Harvard Business School Teaching Note 717-435, December 2016.
  • Spring 2011
  • Article

CSR as Reputation Insurance: Primum Non Nocere

By: Dylan B. Minor and John Morgan
We provide a theoretical framework showing how CSR activities can insure a firm against lost reputation in the face of adverse events. We offer evidence for this linkage through a case study and a multi-year analysis of stock price responses for S&P 500 companies... View Details
Keywords: Corporate Social Responsibility; Insurance; Risk Management; Marketing Strategy; Corporate Social Responsibility and Impact; Reputation
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Minor, Dylan B., and John Morgan. "CSR as Reputation Insurance: Primum Non Nocere." California Management Review 53, no. 3 (Spring 2011): 40–59.
  • 29 May 2001
  • Research & Ideas

Race Does Matter in Mentoring

In a three-year research project, I studied the career trajectories of minority and white professionals at three major U.S. corporations. The story of one of the participants—Stephen Williams—sheds light on many of the differences in... View Details
Keywords: by David A. Thomas
  • December 2014
  • Article

Selecting the Best? Spillover and Shadows in Elimination Tournaments

By: Jennifer Brown and Dylan B. Minor
We consider how past, current, and future competition within an elimination tournament affect the probability that the stronger player wins. We present a two-stage model that yields the following main results: (1) a shadow effect—the stronger the expected future... View Details
Keywords: Elimination Tournament; Dynamic Contest; Contest Design; Effort Choice; Betting Markets; Competitive Advantage; Game Theory
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Brown, Jennifer, and Dylan B. Minor. "Selecting the Best? Spillover and Shadows in Elimination Tournaments." Management Science 60, no. 12 (December 2014): 3087–3102.
  • 2015
  • Working Paper

Misconduct in Financial Services: Differences across Organizations

By: Jennifer Brown and Dylan Minor
We examine misconduct in financial services. We propose a theory in which experts extract surplus based on the value of their firm's brand and their own skills. Using sales complaint data for insurance agents, we find that agents working exclusively for large branded... View Details
Keywords: Ethics; Insurance; Sales; Financial Services Industry; Insurance Industry
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Brown, Jennifer, and Dylan Minor. "Misconduct in Financial Services: Differences across Organizations." Harvard Business School Working Paper, No. 16-022, August 2015.
  • 31 Jan 2011
  • Research & Ideas

Taking the Fear out of Diversity Policies

often, then, companies will adopt diversity policies more out of fear than anything else, the researchers argue. And this can lead to nonproductive situations. For example, a manager may shy away from constructively criticizing a minority... View Details
Keywords: by Carmen Nobel
  • 25 Apr 2018
  • Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

has indeed increased at certain workplaces, particularly ones dominated by white workers, as more minorities have been hired at these firms over time. But as Koning and Ferguson zoomed out and looked at a large number of workplaces across... View Details
Keywords: by Dina Gerdeman
  • 30 Sep 2015
  • Research & Ideas

Political Polarization: Why We All Just Can't Get Along

Center report in 2014, political polarization of the American public has increased, and partisan antagonism is "deeper and more extensive than at any point in the last two decades." “When we look at people’s political identities, we know there is huge... View Details
Keywords: by Roberta Holland; Banking; Financial Services
  • 2015
  • Working Paper

Do People Who Care About Others Cooperate More? Experimental Evidence from Relative Incentive Pay

By: Pablo Hernandez, Dylan B. Minor and Dana Sisak
We experimentally study ways in which the social preferences of individuals and groups affect performance when faced with relative incentives. We also identify the mediating role that communication and leadership play in generating these effects. We find... View Details
Keywords: Social Preferences; Relative Performance; Collusion; Motivation and Incentives; Leadership; Attitudes; Performance
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Hernandez, Pablo, Dylan B. Minor, and Dana Sisak. "Do People Who Care About Others Cooperate More? Experimental Evidence from Relative Incentive Pay." Harvard Business School Working Paper, No. 16-040, October 2015.
  • November 2011
  • Article

Competing Matchmakers: An Experimental Analysis

By: Tanjim Hossain, Dylan B. Minor and John Morgan
Platform competition is ubiquitous, yet platform market structure is little understood. Theory models typically suffer from equilibrium multiplicity—platforms might coexist or the market might tip to either platform. We use laboratory experiments to study the outcomes... View Details
Keywords: Platform Competition; Two-Sided Markets; E-commerce; Competition; Two-Sided Platforms; Monopoly
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Hossain, Tanjim, Dylan B. Minor, and John Morgan. "Competing Matchmakers: An Experimental Analysis." Management Science 57, no. 11 (November 2011): 1913–1925.
  • 22 Oct 2012
  • Research & Ideas

Not Your Father’s State-Run Capitalism

year—Musacchio and Lazzarini make the distinction between companies that are majority-owned by government, and those in which the government has a minority position, a situation that has become increasingly more common over the past few... View Details
Keywords: by Michael Blanding
  • June 2016
  • Article

Corporate Governance and Executive Compensation for Corporate Social Responsibility

By: Bryan Hong, Zhichuan (Frank) Li and Dylan B. Minor
We link the corporate governance literature in financial economics to the agency cost perspective of corporate social responsibility (CSR) to derive theoretical predictions about the relationship between corporate governance and the existence of executive compensation... View Details
Keywords: Corporate Social Responsibility; Incentives For CSR; Non-financial Performance Measures; Agency Costs; Board Independence; Institutional Holdings; Managerial Power; Motivation and Incentives; Corporate Social Responsibility and Impact; Executive Compensation; Corporate Governance
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Hong, Bryan, Zhichuan (Frank) Li, and Dylan B. Minor. "Corporate Governance and Executive Compensation for Corporate Social Responsibility." Journal of Business Ethics 136, no. 1 (June 2016): 199–213.
  • 26 Mar 2013
  • First Look

First Look: March 26

Minority Shareholder: Firm-level Implications of Equity Purchases by the State By: Inoue, Carlos F.K.V., Sergio G. Lazzarini, and Aldo Musacchio Abstract—In many countries, firms face institutional voids that raise the costs of doing... View Details
Keywords: Sean Silverthorne
  • 09 Jun 2003
  • Research & Ideas

Incentives and Operational Excellence

lives, said Narayanan. Owens & Minor allowed customers to internalize the consequences of their demand for services.— V.G. Narayanan The case of Video Vault, a small outfit in Massachusetts, was a fine example of how an operational... View Details
Keywords: by Martha Lagace
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

understand differences among the groups and find ways to appeal to a broader set of employees and customers," according to HBS professor David A. Thomas. Since then, the number of female executives in the company has grown by 370 percent, ethnic View Details
Keywords: by David A. Thomas
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

severity while innovations vary in their sophistication and novelty. We use recurrent-event accelerated failure time models to examine how product failures experienced by firms and their competitors impact subsequent major and minor... View Details
Keywords: Dina Gerdeman
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