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Show Results For
- All HBS Web
(1,440)
- People (1)
- News (134)
- Research (1,155)
- Events (4)
- Multimedia (3)
- Faculty Publications (929)
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- September 2020 (Revised September 2021)
- Case
Student Success at Georgia State University (A)
By: Michael W. Toffel, Robin Mendelson and Julia Kelley
Georgia State University had developed a reputation for driving student success by nearly doubling its graduation rate for students of all racial, ethnic, and socioeconomic backgrounds. It did so while growing its student body and the proportion of Black/African... View Details
Keywords: Education; Higher Education; Learning; Curriculum and Courses; Demographics; Diversity; Ethnicity; Income; Race; Leadership; Goals and Objectives; Measurement and Metrics; Operations; Organizations; Mission and Purpose; Organizational Culture; Outcome or Result; Performance; Performance Effectiveness; Performance Evaluation; Service Operations; Performance Improvement; Planning; Strategic Planning; Social Enterprise; Nonprofit Organizations; Social Issues; Wealth and Poverty; Equality and Inequality; Information Technology; Digital Platforms; Education Industry; Atlanta
Toffel, Michael W., Robin Mendelson, and Julia Kelley. "Student Success at Georgia State University (A)." Harvard Business School Case 621-006, September 2020. (Revised September 2021.)
- April 2011
- Case
Porcini's Pronto: "Great Italian cuisine without the wait!"
By: James L. Heskett and Richard Luecke
Porcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known for providing excellent service, Porcini's serves high-quality Italian cuisine made from fresh ingredients. Looking... View Details
Keywords: Franchising; Syndication; Quantitative Analysis; Performance Measurement; Human Resource Management; Incentives; Motivation; Consumer Behavior; Measurement and Metrics; Quality; Customer Value and Value Chain; Selection and Staffing; Expansion; Business Growth and Maturation; Service Delivery; Franchise Ownership; Customer Focus and Relationships; Product Marketing; Food and Beverage Industry; Service Industry; Northeastern United States
Heskett, James L., and Richard Luecke. Porcini's Pronto: "Great Italian cuisine without the wait!". Harvard Business School Brief Case 114-277, April 2011.
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
even more difficult than in the past. Why the concern about coordination between sales and marketing? Every business exists for financial performance—making money. We know generally how to measure it across different companies and industries, and use View Details
Keywords: by Benson Shapiro
- 2010
- Article
Measuring the Perpetrators and Funders of Typosquatting
By: Tyler Moore and Benjamin Edelman
We describe a method for identifying "typosquatting", the intentional registration of misspellings of popular website addresses. We estimate that at least 938,000 typosquatting domains target the top 3,264 .com sites, and we crawl more than 285,000 of these domains to... View Details
Moore, Tyler, and Benjamin Edelman. "Measuring the Perpetrators and Funders of Typosquatting." Lecture Notes in Computer Science. Springer-Verlag. Financial Cryptography and Data Security: Proceedings of the International Conference 6052 (2010). (Introduction, Web appendix.)
- June 2006
- Article
Large Blocks of Stock: Prevalence, Size, and Measurement
By: Jennifer Lauren Dlugosz, Rudiger Fahlenbrach, Paul Gompers and Andrew Metrick
Dlugosz, Jennifer Lauren, Rudiger Fahlenbrach, Paul Gompers, and Andrew Metrick. "Large Blocks of Stock: Prevalence, Size, and Measurement." Journal of Corporate Finance 12, no. 3 (June 2006).
- 16 July 1999
- Article
Measuring Aggregate Process Performance Using AHP
By: Frances X. Frei and Patrick T. Harker
Frei, Frances X., and Patrick T. Harker. "Measuring Aggregate Process Performance Using AHP." European Journal of Operational Research 116, no. 2 (16 July 1999): 436–442.
- June 1993 (Revised September 1994)
- Case
GenRad, 1990 (B): The VXIbus Standard
By: Raphael R. Carty and Benson P. Shapiro
Carty, Raphael R., and Benson P. Shapiro. "GenRad, 1990 (B): The VXIbus Standard." Harvard Business School Case 593-005, June 1993. (Revised September 1994.)
- 1982
- Article
The Contraction Mapping Approach to the Perron-Frobenius Theory: Why Hilbert's Metric?
By: Elon Kohlberg and John W. Pratt
Kohlberg, Elon, and John W. Pratt. "The Contraction Mapping Approach to the Perron-Frobenius Theory: Why Hilbert's Metric?" Mathematics of Operations Research, no. 7 (1982): 198–210.
- Article
Measurement of Productivity Improvements: An Empirical Analysis
By: R. Banker, S. Datar and M. Rajan
Banker, R., S. Datar, and M. Rajan. "Measurement of Productivity Improvements: An Empirical Analysis." Journal of Accounting, Auditing & Finance 2, no. 4 (Fall 1987): 319–347.
- December 18, 2009
- Article
Bailout Standards Need Tightening
By: Robert C. Pozen
Keywords: Standards
Pozen, Robert C. "Bailout Standards Need Tightening." Boston Herald (December 18, 2009).
- 2006
- Other Unpublished Work
The Impact of the SIC-NAICS Conversion on Industrial Organization Metrics: Evidence Building from Establishment Data
By: Glenn Ellison, Edward Glaeser and William R. Kerr
- spring 1991
- Article
New Systems for Measurement and Control
By: Robert S. Kaplan
Kaplan, Robert S. "New Systems for Measurement and Control." Engineering Economist (spring 1991): 201–218.
- Article
Impact-Weighted Financial Accounts: A Paradigm Shift
By: Ethan Rouen and George Serafeim
The last decade has seen an exponential increase in corporate sustainability activities and efforts by investors to use these activities in their portfolio formation, valuation, and stewardship activities. This paper explains the need for a uniform strategy to measure... View Details
Keywords: Impact-Weighted Accounts; ESG (Environmental, Social, Governance) Performance; Corporate Social Responsibility and Impact; Measurement and Metrics; Standards
Rouen, Ethan, and George Serafeim. "Impact-Weighted Financial Accounts: A Paradigm Shift." CESifo Forum 22, no. 3 (May 2021): 20–25.
- 2005
- Other Unpublished Work
Large Blocks of Stock: Prevalence, Size, and Measurement
By: P. Gompers, Andrew Metrick, Rudi Fahlenbrach and Jennifer Lauren Dlugosz
Keywords: Measurement and Metrics
- November–December 2010
- Article
A Method for Defining Value in Healthcare Using Cancer Care as a Model
By: Thomas W. Feeley, Heidi Albright, Ronald Walters and Thomas W. Burke
Value-based healthcare delivery is being discussed in a variety of healthcare forums. This concept is of great importance in the reform of the US healthcare delivery system. Defining and applying the principles of value-based competition in healthcare delivery models... View Details
Keywords: Value Creation; Cancer Care In The U.S.; Healthcare; Health; Management; Measurement and Metrics; Health Industry; North and Central America
Feeley, Thomas W., Heidi Albright, Ronald Walters, and Thomas W. Burke. "A Method for Defining Value in Healthcare Using Cancer Care as a Model." Journal of Healthcare Management 55, no. 6 (November–December 2010): 399–412. (This article won the Edgar C. Hayhow Award from the American College of Healthcare Executive in 2012 as the article of the year in the Journal of Healthcare Management.)
- May 1997
- Article
International Accounting Standards Committee's Accelerated Work Program Update
By: David F. Hawkins
Hawkins, David F. "International Accounting Standards Committee's Accelerated Work Program Update." Accounting Bulletin, no. 51 (May 1997).
- Article
Putting the Brakes on Impact: A Contingency Framework for Measuring Social Performance
By: A. Ebrahim and V. K. Rangan
Ebrahim, A., and V. K. Rangan. "Putting the Brakes on Impact: A Contingency Framework for Measuring Social Performance." Academy of Management Annual Meeting Proceedings (2010). (Included in the 2010 Best Paper Proceedings of the Academy of Management, and also runner-up for the 2010 Carlo Masini Award for Innovative Scholarship from the Public and Nonprofit Division of the Academy of Management.)
- July 1996
- Article
New Derivative Accounting Standard Proposed
By: David F. Hawkins
Hawkins, David F. "New Derivative Accounting Standard Proposed." Accounting Bulletin, no. 39 (July 1996).
- Article
Productivity Measurement and Management Accounting
By: R. Banker, S. Datar and Robert S. Kaplan
Banker, R., S. Datar, and Robert S. Kaplan. "Productivity Measurement and Management Accounting." Journal of Accounting, Auditing & Finance 4, no. 4 (Fall 1989): 528–554.