Publications

August 1994
Background Note

World Pension Fund Markets

By: Jay O. Light and Jon Headley

Presents a comparative description and analysis of pension funds in different countries. There is a special focus on comparing the United States and the United Kingdom. View Details

Keywords: Retirement; Management Analysis, Tools, and Techniques; Investment Funds; United States; United Kingdom

26 Nov 2007
Research & Ideas

Best Practices of Global Innovators

partners through revenue and profit sharing, while hedging risk by asking them to absorb a portion of development costs. The final principle that emerged in our work is the need to invest in building collaborative capabilities. Many View Details

Keywords: by Sean Silverthorne

Web

Teaching Quantitative Material - Christensen Center for Teaching & Learning

discussions should enable the instructor to address each of the following questions: Which analyses or quantitative tools, if covered, will advance my students’ decision-making abilities? What critical insights, concepts, View Details

November 1996 (Revised April 1999)
Case

United Way of Southeastern New England (UWSENE)

By: Robert S. Kaplan and Ellen L. Kaplan / RA

A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning objectives with day-to-day operations, and is able to translate its vision and strategy into objectives and... View Details

Keywords: Balanced Scorecard; Nonprofit Organizations; Governing and Advisory Boards; Strategy; United States

22 May 2008
Working Paper Summaries

Testing Strategy with Multiple Performance Measures Evidence from a Balanced Scorecard at Store24

Keywords: by Dennis Campbell, Srikant M. Datar, Susan L. Kulp & V.G. Narayanan; Food & Beverage

September 1994 (Revised August 2011)
Supplement

ExtendSim® Simulation Exercises in Process Analysis (B2))

By: Roy D. Shapiro

Solutions and detailed discussion of exercises from the (B) case. Unadvertised per Case Records. View Details

Keywords: Management Practices and Processes; Management Analysis, Tools, and Techniques

2015
Article

Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24

By: Dennis Campbell, Srikant M. Datar, Susan L. Kulp and V.G. Narayanan

We analyze balanced scorecard data from a convenience store chain, Store24, during the implementation of an innovative, but ultimately unsuccessful, strategy. Quarterly strategic reviews, based in part on the firm's balanced scorecard, led executives at Store24 to... View Details

Keywords: Balanced Scorecard; Business Strategy; Retail Industry

April 2006 (Revised November 2020)
Background Note

Time-Driven Activity-Based Costing

By: Robert S. Kaplan

Introduces the role for time-driven activity-based costing. Identifies the value from an accurate costing model, describes the difficulties of traditional ABC, and illustrates how time-driven ABC provides a simpler and more powerful method. View Details

Keywords: Activity Based Costing and Management; Management Analysis, Tools, and Techniques; Value

September 1988 (Revised September 1994)
Background Note

Note on Process Analysis (Abridged)

By: Roy D. Shapiro

Provides an introductory note to production processes and the use of flow diagrams. View Details

Keywords: Management Analysis, Tools, and Techniques; Management Practices and Processes; Production

1989
Article

The Creative Environment Scales: The Work Environment Inventory

By: T. M. Amabile and N. Gryskiewicz

The Creative Environment Scales Work Environment Inventory (WEI) is a new paper-and-pencil instrument designed to assess stimulants and obstacles to creativity in the work environment. Unlike many instruments that are designed as comprehensive descriptions of the work... View Details

Keywords: Creativity; Innovation and Invention; Working Conditions; Management Analysis, Tools, and Techniques

23 Jul 2008
Sharpening Your Skills

Sharpening Your Skills: Balanced Scorecard in Action

The Office of Strategy Management Many organizations suffer a disconnect between strategy formulation and its execution. The answer? HBS professor Robert S. Kaplan and... View Details

11 Oct 2018
Cold Call Podcast

Baseball’s Billy Beane Shows Companies the Power of Data

Keywords: Re: Srikant M. Datar; Entertainment & Recreation

September 1999
Background Note

Learning from Projects: Note on Conducting a Postmortem Analysis

By: Stefan H. Thomke and Steven Sinofsky

Describes how firms can learn from projects through postmortem analysis. Focuses on the step-by-step process of preparing and running a postmortem meeting as it is done at Microsoft and other software developers. View Details

Keywords: Conferences; Management Analysis, Tools, and Techniques; Projects; Software; Information Technology Industry

September 1994 (Revised August 2011)
Supplement

ExtendSim® Simulation Exercises in Process Analysis (A2)

By: Roy D. Shapiro

Solutions and detailed discussion of exercises from the (A) case. Unadvertised per Case Records. View Details

Keywords: Management Practices and Processes; Management Analysis, Tools, and Techniques

June/July 1997
Article

Why Does Business Need a Balanced Scorecard? Part II

By: Robert S. Kaplan and David Norton

Keywords: Balanced Scorecard

June 2001 (Revised July 2001)
Case

Boston Lyric Opera

By: Robert S. Kaplan and Dennis Campbell

The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility in 1999, the board and general director recognize the need to develop a formal strategic planning and governance... View Details

Keywords: Balanced Scorecard; Strategic Planning; Arts; Growth and Development Strategy; Governing and Advisory Boards; Fine Arts Industry; Massachusetts

August 2000
Case

AMVESCAP in 1999

By: Stephen P. Bradley and Kathleen E. E Danoher

Deals with the problems faced by a major mutual fund company as it attempts to respond to the threats and opportunities posed by the explosion of the Internet and the changing landscape of retail financial services. View Details

Keywords: Trends; Investment Funds; Management Analysis, Tools, and Techniques; Problems and Challenges; Alignment; Internet; Financial Services Industry