Publications

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06 Jun 2024
Research & Ideas

How Younger Immigrants Gain an Edge in American Business

Administration at Harvard Business School. Those who arrived between the ages of 14 and 17 fared better than their 18- to 21-year-old counterparts in education, language fluency, careers, and economic well-being over the following... View Details

Keywords: by Rachel Layne

January 2016 (Revised November 2018)
Case

Match Next: Next Generation Middle School?

By: John J-H Kim and Daniel Goldberg

This case is set in 2015 as a team at Match Education, a high performing charter middle school in Boston, explores new staffing and technology approaches in their quest to obtain what they term "jaw dropping" results. The team hopes to test and model for other schools... View Details

Keywords: General Management; K-12; Charter Schools; Public Schools; Edtech; Education; Information Technology; Management; Public Sector; Entrepreneurship; Education Industry; Boston

Web

Harvard Business School Online Courses & Learning Platforms

August 28 $1,850 Certificate 3 Courses Credential of Readiness (CORe) Designed to help you achieve fluency in the language of business, CORe is a business fundamentals program that combines Business Analytics, Economics for Managers, and... View Details

2024
Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno

Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details

Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication

SSRN

Large language models (LLMs), initially developed for generative AI, are now evolving into agentic AI systems, which make decisions in complex, real-world contexts. Unfortunately, while their generative capabilities are well-documented, their decision-making... View Details

September 2024
Case

Xendit: Hiring for Growth

By: Jeffrey F. Rayport, Steve Castano, Quoc Anh Nguyen and Claire Wu

In 2019, Xendit, a growth-stage Southeast Asia (SEA) fintech venture based in Jakarta, was looking to hire a Head of Sales and Head of Product to lead its next phase of growth. Founded by Moses Lo and Tessa Wijaya, Xendit provided payment infrastructure, modeling... View Details

Keywords: Fintech; Financing and Loans; Entrepreneurship; Jobs and Positions; Sales; Product; Growth and Development; Selection and Staffing; Organizational Culture; Expansion; Financial Services Industry; Technology Industry; Southeast Asia; Indonesia; Philippines

August 2019
Case

Twiggle: E-Commerce with Semantic Search

By: Shane Greenstein and Danielle Golan

Four years after being founded, in 2014, by former Google executives Amir Konigsberg (CEO) and Adi Avidor (CTO), Twiggle had developed a search enhancement that plugged into an online merchant’s existing framework. The company utilized advanced structuring and... View Details

Keywords: Search Technology; Customer Acquisition; Internet and the Web; Technological Innovation; Commercialization; Growth and Development Strategy; E-commerce; Technology Industry; Israel

October 2007 (Revised June 2008)
Case

Leader(ship) Development

By: Scott A. Snook

Designed for use in the first year of an MBA program, can be included within a core course on leadership or used more broadly to orient students to their upcoming experience while in school. Offers a series of robust conceptual models to help students frame their... View Details

Keywords: Leadership Development; Framework; Business Education; Education Industry

Web

California - Global

technology, and its alignment of incentives: maintaining a streak on the app not only helped users master a language but also drove subscription growth and reduced costs for Duolingo. To date, Duolingo had focused almost exclusively on... View Details

02 Feb 2011
Working Paper Summaries

Lawful but Corrupt: Gaming and the Problem of Institutional Corruption in the Private Sector

Keywords: by Malcolm S. Salter; Financial Services

04 Apr 2016
HBS Seminar

Shelley Correll, Stanford University

Web

FAQs - Alumni

like to discuss your accommodations. Please share requests for American Sign Language interpreters and / or CART providers at least three weeks in advance. Please note that HBS will make every effort to secure services, but services are... View Details

15 Feb 2022
Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

this research.” The research showed that it’s not all decline past 40. Certain aptitudes grow during middle age that favor wisdom, teaching, and sharing ideas. Language skills and articulation tend to increase, he says, and professions... View Details

Keywords: by Avery Forman

Web

Access Resumes

interests, joint degree programs, language proficiency, and more, helping you find candidates best suited for your role and organization. With this information, employers can also personalize outreach to individual students to maximize... View Details

05 Dec 2023
Research & Ideas

Are Virtual Tours Still Worth It in Real Estate? Evidence from 75,000 Home Sales

data from the real estate platform Redfin for 75,178 houses sold in the greater Los Angeles area from March 2019 to March 2021. The time period gives a snapshot of how the effect might linger beyond lockdowns. They combed listings for text and photos using computer... View Details

Keywords: by Rachel Layne; Real Estate

2014
Working Paper

The Triumph of the Humble Chief Risk Officer

By: Anette Mikes

This paper tracks the evolution of the role of two chief risk officers (CROs), and the tools and processes they have implemented in their respective organizations. While the companies are from very different industries (one is a power company, the other is a toy... View Details

Keywords: Risk Management; Managerial Roles