Publications

Publications

Filter Results: (450) Arrow Down

Show Results For

← Page 19 of 450 Results →
  • January 2008 (Revised May 2008)
  • Case

Comcast New England: A Journey of Organizational Transformation

By: Michael Beer and Anita Arun
This case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,... View Details
Keywords: Transformation; Interpersonal Communication; Customer Satisfaction; Employee Relationship Management; Management Teams; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Performance Improvement; Telecommunications Industry; New England
Related
  • Web

2.1.4 Classroom Non-Attribution | MBA

2.1.4 Classroom Non-Attribution 2.1 Academic Standards of Conduct Harvard Business School’s mission is to educate leaders who make a difference in the world. As outlined in the School’s Community Values, realizing that mission requires an... View Details
  • 26 Mar 2019
  • Working Paper Summaries

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

Keywords: by Michelle A. Shell and Ryan W. Buell; Health
  • July 2002 (Revised November 2002)
  • Case

Crucial Conversations

By: Thomas J. DeLong and Vineeta Vijayraghavan
Todd McKenna, a third-year associate at an investment banking firm, confronts his boss. His boss had told him he would be the top paid associate at the firm, and McKenna finds out that this isn't true. He approaches his boss to find out why he was lied to. View Details
Keywords: Interpersonal Communication; Investment Banking; Executive Compensation; Employee Relationship Management; Rank and Position; Banking Industry
Related
  • Web

An Emerging Entrepreneur | Social Enterprise | Harvard Business School

provide high-quality, relevant education and training in interpersonal skills to students who may not have planned to go to college,” says Bichara. “We want to prepare them to understand and play an important role in the 21st-century... View Details
  • 23 Jul 2012
  • Research & Ideas

Book Excerpt: ‘Talk, Inc.’

Editor's note: As traditional hierarchical organizations flatten, new ways of thinking about internal communications must be developed—news no longer flows just from top to bottom. In Talk, Inc.: How Trusted Leaders Use Conversation to... View Details
Keywords: Re: Boris Groysberg
  • December 1999
  • Article

Changes in the Work Environment for Creativity during Downsizing

By: T. M. Amabile and Regina Conti
This study examined the work environment for creativity at a large high-technology firm before, during, and after a major downsizing. Creativity and most creativity-supporting aspects of the perceived work environment declined significantly during the downsizing but... View Details
Keywords: Organizational Culture; Situation or Environment; Creativity; Resignation and Termination; Employees; Business or Company Management; Motivation and Incentives; Management Practices and Processes; Crisis Management; Groups and Teams; Communication; Announcements; Interpersonal Communication
Related
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

collection look at how to improve decision making, encouraging employees to speak up, and the difficulty of coordinating communication in a complex organization. Enjoy! Most Popular Articles 2000-2010 Creating a Positive Professional... View Details
Keywords: by Sean Silverthorne
  • June 2010
  • Article

Change for Change's Sake

By: Freek Vermeulen, Phanish Puranam and Ranjay Gulati
No one disputes that firms have to make organizational changes when the business environment demands them. But the idea that a firm might want change for its own sake often provokes skepticism. Why inflict all that pain if you don't have to? That is a dangerous... View Details
Keywords: Interpersonal Communication; Innovation and Invention; Leading Change; Organizational Change and Adaptation; Organizational Structure; Creativity; Power and Influence; Adaptation
Related
  • 13 Mar 2018
  • First Look

March 13, 2018

little is known about the interpersonal consequences of the advice-seeking process. In this paper, we investigate the interpersonal consequences when an advisor believes his or her advice will be ignored. We... View Details
Keywords: Sean Silverthorne
  • Web

Who Are We Looking For? | MBA

backgrounds. In Your Application: We will look for evidence of your interpersonal skills, quantitative abilities, and the ways in which you plan to create impact through business in the future. Leadership-Focused We are looking for... View Details
  • 01 Jan 2003
  • News

Daniel L. Vasella, M.D.

rational thinking. It enhanced my confidence, so that even as a physician, I would be able to compete in business and make lifelong learning a passionate experience." COMMUNITY OUTREACH Governor, The Peres Center for Peace Member,... View Details
  • Profile

Jeremy Burnham

already had the quantitative side and was looking for the opposite,” says Jeremy. “I was impressed that HBS focused less on analytics and more on interpersonal and communications skills – that it was less... View Details
  • 12 May 2015
  • News

A Flash of Insight

up a balance sheet of my personal assets and liabilities,” says Cooper. “I had been successful in two professions—nuclear submarines and investment banking—in which success required a combination of technical and interpersonal skills. I... View Details
Keywords: Robert S. Benchley; 9/11; Hospitals; Health, Social Assistance
  • Blog

In-Person Programs: Q&A with Portfolio Directors

same-and different-about in-person programs now. WAS IT HARD TO KEEP THE LEARNING MOMENTUM GOING DURING THE PAST EIGHTEEN MONTHS? Vicki Good (VG): We knew the faculty would do a great job in class. The question was: Could we build a View Details
  • 19 Jan 2023
  • Blog Post

11 Ways to Reengage Employees in the New Year

team members individually to talk about their professional and personal development goals. With more information about their team, managers can deepen interpersonal connections and recommend specific conferences, projects, courses, and... View Details
Keywords: All Industries
  • 01 Jun 1998
  • News

Generation Next

such as the life cycles of the family business, dilemmas inherent in working with relatives, grooming the next generation of company leadership, governance of the firm, and managing the impact of wealth on the family. "We spend much of the time wrestling with the... View Details
  • 01 Jun 2011
  • News

Alumni Books

Female Vision: Women’s Real Power at Work by Sally Helgesen and Julie Johnson (MBA ’82) (Berrett-Koehler Publishers) Helgesen and Johnson demonstrate that what women perceive in organizations (like interpersonal factors) often goes... View Details
Keywords: Finance; Monetary Authorities-Central Bank; Finance; National Security and International Affairs; Government
  • 28 Apr 2023
  • Blog Post

Creating a Workplace That Supports Employees in Work and Life

the company norms and culture.” Actively solicit feedback and listen to members of your community about their lived experience so that these practices are part of the conversation. Equity audits can also be used to bring in outside... View Details
Keywords: All Industries
  • 18 Jul 2024
  • Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

“Delivering patient care is one of those situations where timely speaking up can be a matter of life and death, or frequently a matter of high- or low-quality care.” “Psychological safety describes a belief that the work environment is safe for View Details
Keywords: by Michael Blanding; Health